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Germain Toyota of Naples

Naples, FL

4.6
1,547 Reviews

13315 N Tamiami Trail

Naples, FL

34110

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Showing 1,547 reviews

March 28, 2023

Timely and quick plus very professional service. Everyone at Germain Toyota has been great, especially our salesman, Damian! More

by Rkbernini
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Damien
Mar 29, 2023 -

Germain Toyota of Naples responded

Damian and the Germain Toyota of Naples team are so grateful for your support and loyal business!

March 28, 2023

Extremely helpful. Only disappointment was they wouldn't take my pre-approved draft from Suncoast Credit Union and I had to pay a much higher interest rate. More

by Patti
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Carlos Sanchez
Mar 29, 2023 -

Germain Toyota of Naples responded

Thank you for sharing, Patti! We are so glad to hear that you enjoyed working with the Germain Toyota of Naples team. With regard to the rest of your review, I would appreciate the chance to speak with you to see what more I can do to address this feedback. If you are willing, please contact me directly. Thank you, Cindy Lentz - Fixed Operations Director - clentz@germain.com

March 28, 2023

The service was a very pleasant experience…unfortunately the car wash has not been working so I had to stop and wash car on the way back home…one other thing the cafe needs a few breakfast items on the coun More

by Fmassiglia
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jose….
Mar 29, 2023 -

Germain Toyota of Naples responded

Thank you for taking the time to leave Germain Toyota of Naples a review and give a shoutout to Jose. I do apologize that our car wash is not currently available, and I will share your feedback with our cafe team as well. Please reach out if there is anything else you would like us to know. Thank you, Cindy Lentz - Fixed Operations Director - clentz@germain.com

March 28, 2023

Very professional and matter of fact. No game playing. Gerry and Adrian were very knowledgeable about the cars and explained everything. More

by Ferg
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Brian Keny
Mar 29, 2023 -

Germain Toyota of Naples responded

It is great to see that Gerry and Adrian are going above and beyond to wow our valued guests like you! Thank you for supporting Germain Toyota of Naples and we will see you next time!

March 27, 2023

Perfect, super nice, super cool, beautiful, awesome, nice cars, love Toyota, all cars, excellent, nice More

by Oscar Gordillo
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Esteban Rua, Josh James, Brian Keny, Steve Detri, Ryon Weiben
Mar 27, 2023 -

Germain Toyota of Naples responded

Oscar, thank you for the review! We are so glad to hear that you had a successful experience working with the Germain Toyota of Naples team. Drive safely, and we hope to see you back again down the road!

March 27, 2023

Ann Roebuck is the best. She is the best and works her tail off. She knows her business. She is friendly and makes you feel att ease because she knows her business. More

by Boat
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ann Marie roebuck
Mar 27, 2023 -

Germain Toyota of Naples responded

We will be sure to pass along your kind words to Ann. Thank you for trusting Germain Toyota of Naples with your business.

March 26, 2023

David Yothers was wonderful and he has patience with us "older folks". He showed me numerous cars and spent so much of his time with me. He was gracious and not pushy. I am grateful for his kindness and c More

by ccatapanonaples
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Tony Grenier
Mar 26, 2023 -

Germain Toyota of Naples responded

Thank you so much for reviewing David and Germain Toyota of Naples! We truly appreciate your kind words and hope you have a stellar day!

March 26, 2023

Damion is professional and takes care of is customers ! Communication is great and looks out for your best interest! He is an asset to your company. More

by Nancy Ruben
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Damion Reed
Mar 27, 2023 -

Germain Toyota of Naples responded

Nancy, thank you for the review! We appreciate the kind feedback about Damion and hope to see you again at Germain Toyota of Naples. Safe travels!

March 26, 2023

Can’t afford to get service there anymore they wanted $ 19 in labor alone to replace a radiator cap which I did myself in 60 seconds More

by sgap4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anne Marie
Mar 27, 2023 -

Germain Toyota of Naples responded

This feedback is disappointing to receive. We strive to keep our prices competitive and reflective of our services, and it is disappointing that this was not better demonstrated in your time working with us. I would be happy to speak with you to see what more I can do to address your concerns. If you are willing to discuss this further, please feel free to reach out. Best, Cindy Lentz - Fixed Operations Director - clentz@germain.com

Mar 27, 2023 -

sgap4 responded

Certainly willing to talk 7082143646

Apr 03, 2023 -

Germain Toyota of Naples responded

Thank you for taking our call. Erik T. has explained our pricing to replace Toyota Original Manufacturer Radio Cap Labor. If ever I can be of assistance, please let me know.

March 26, 2023

Ann is great with service! Always prompt and listens to my concerns when I’m there. More

by dorianinfl
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ann Roebuck
Mar 27, 2023 -

Germain Toyota of Naples responded

Thank you for this excellent review of Ann and Germain Toyota of Naples! See you next time!

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