Germain Toyota of Naples

Service at Germain Toyota is the best I have experienced. While on vacation our vehicle broke down, Germain was able to get it in immediately and our Service Advisor Fred Soto went over and above to resolve While on vacation our vehicle broke down, Germain was able to get it in immediately and our Service Advisor Fred Soto went over and above to resolve our warranty issue, including rental car, parts sourcing and vehicle repair. Great service and communication. I would always bring my vehicle to them when in the Naples area. Rob &Alison Billard More

They were very polite and got me in for car service right away. They also made sure to go over everything they did. away. They also made sure to go over everything they did. More

Poor communication l, lost paperwork. Told 1 hour time given at time brought in car and not ready for 3 hours even though no work had to be done. Also wrong VIN number given to me at pur Told 1 hour time given at time brought in car and not ready for 3 hours even though no work had to be done. Also wrong VIN number given to me at purchase. More

No complaints from me during the six years I have been having my car serviced at Germain Toyota. I have bought my new Toyota from the Germain dealership. having my car serviced at Germain Toyota. I have bought my new Toyota from the Germain dealership. More

The staff at Germain Toyota are professional and hardworking. While being a high volume location they still maintain a strong emphasis on customer satisfaction. hardworking. While being a high volume location they still maintain a strong emphasis on customer satisfaction. More

Erik was wonderful and informative. Pleasant and patient to deL with. Great experience...thank you Pleasant and patient to deL with. Great experience...thank you More

I have serviced my 2 Toyota vehicles at Germain for the past 2-3 years. I've used Dameion as my service advisor for most of the time and I have to say, he's pleasant to work with. Dameion has a great perso past 2-3 years. I've used Dameion as my service advisor for most of the time and I have to say, he's pleasant to work with. Dameion has a great personality and many years of experience. My service visits are completed on a timely basis. I highly recommend Germain with all of your service needs. I sincerely thank Dameion for his excellence. Sal N. April '23 More

I’ve got my new RAV4 in December 2022 but for some reason the corporate never gave me a second key and they keep promising and lying about for 5 months. No one is telling who is responsible for that and it’s the corporate never gave me a second key and they keep promising and lying about for 5 months. No one is telling who is responsible for that and it’s absolutely unprofessional and disappointing. More

Orlando always provides excellent service when I stop by to get my Scion serviced. I can rely on him to ensure all my car needs are met. to get my Scion serviced. I can rely on him to ensure all my car needs are met. More

Excellent professional service. Concierge level from beginning to end. Dameion was my Service Advisor and he could not have been more friendly and accommodating. He explained everyt Concierge level from beginning to end. Dameion was my Service Advisor and he could not have been more friendly and accommodating. He explained everything they found during my maintenance inspection and helped me prioritize what needed to be addressed first. All staff friendly and waiting lounge like an upscale hotel lobby. Outstanding in every way! More