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Germain Toyota of Naples

Naples, FL

4.6
1,521 Reviews

13315 N Tamiami Trail

Naples, FL

34110

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Showing 1,521 reviews

March 26, 2023

Damion is professional and takes care of is customers ! Communication is great and looks out for your best interest! He is an asset to your company. More

by Nancy Ruben
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Damion Reed
Mar 27, 2023 -

Germain Toyota of Naples responded

Nancy, thank you for the review! We appreciate the kind feedback about Damion and hope to see you again at Germain Toyota of Naples. Safe travels!

March 26, 2023

Can’t afford to get service there anymore they wanted $ 19 in labor alone to replace a radiator cap which I did myself in 60 seconds More

by sgap4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anne Marie
Mar 27, 2023 -

Germain Toyota of Naples responded

This feedback is disappointing to receive. We strive to keep our prices competitive and reflective of our services, and it is disappointing that this was not better demonstrated in your time working with us. I would be happy to speak with you to see what more I can do to address your concerns. If you are willing to discuss this further, please feel free to reach out. Best, Cindy Lentz - Fixed Operations Director - clentz@germain.com

Mar 27, 2023 -

sgap4 responded

Certainly willing to talk 7082143646

Apr 03, 2023 -

Germain Toyota of Naples responded

Thank you for taking our call. Erik T. has explained our pricing to replace Toyota Original Manufacturer Radio Cap Labor. If ever I can be of assistance, please let me know.

March 26, 2023

Ann is great with service! Always prompt and listens to my concerns when I’m there. More

by dorianinfl
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ann Roebuck
Mar 27, 2023 -

Germain Toyota of Naples responded

Thank you for this excellent review of Ann and Germain Toyota of Naples! See you next time!

March 26, 2023

Perfect, super nice, super cool, beautiful, awesome, nice cars, love Toyota, all cars, excellent, nice More

by Oscar Gordillo
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Esteban Rua, Josh James, Brian Keny, Steve Detri, Ryon Weiben
Mar 27, 2023 -

Germain Toyota of Naples responded

Oscar, thank you for the review! We are so glad to hear that you had a successful experience working with the Germain Toyota of Naples team. Drive safely, and we hope to see you back again down the road!

March 25, 2023

A very good experience with Michael Miller and his boss Tony. Both were very knowledgeable and patiently answered our many questions. We have leased thru Germain Toyota previously and they did not disapp More

by Bobby Lou
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tony
Mar 26, 2023 -

Germain Toyota of Naples responded

Bobby, it's fantastic to hear that Michael and Tony worked hard to ensure your satisfaction! Thank you for choosing Germain Toyota of Naples!

March 25, 2023

Excellent service, from Yani my service manager, to Gary courtesy driver, Juan answering the service phone, and special shoutout to Gio, who initially sold me car and remembered me, and I was treated like a More

by bonneeblue12
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
See comment
Mar 27, 2023 -

Germain Toyota of Naples responded

Thank you for the review! We are so glad to hear that Yani, Gary, Juan, and the Germain Toyota of Naples team delivered such a successful service experience. Safe travels, and we hope to see you back again down the road!

March 25, 2023

Friendly staff. Ann was great! She got us in and out, and explained everything very nicely. More

by yalonso1988
Recommend Dealer
Yes
Employees Worked With
Ann Roebuck
Mar 26, 2023 -

Germain Toyota of Naples responded

Thank you so much for reviewing Ann and Germain Toyota of Naples! See you next time!

March 25, 2023

Excellent customer service. Great buying experience. Highly recommend the dealer and Abraham and Miguel. They fully explained everything and transaction was smooth More

by Marybeth
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Abraham
Mar 27, 2023 -

Germain Toyota of Naples responded

Abraham and Miguel will appreciate the great feedback, Marybeth! Thank you for trusting Germain Toyota of Naples with your business. Enjoy the new ride!

March 25, 2023

Anthony provided excellent service! I was a walk-in needing a new tire. The service department took the time to perform my regular maintenance which was almost due. Service was complet More

by Theresa
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anthony
Mar 27, 2023 -

Germain Toyota of Naples responded

It is terrific to read this feedback, Theresa! Thank you for choosing Germain Toyota of Naples and for sharing your experience with Anthony. Drive safely!

March 25, 2023

Very professional On time Explaining the process Making right suggestions Price quoted Good communication On point More

by Jeta
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anthony
Mar 27, 2023 -

Germain Toyota of Naples responded

Thank you for the review! We appreciate your business and hope to see you back again at Germain Toyota of Naples. Safe travels!

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