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Germain Toyota of Naples

Naples, FL

4.6
1,521 Reviews

13315 N Tamiami Trail

Naples, FL

34110

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Showing 1,521 reviews

March 30, 2023

Damieon has always been there when I’ve needed him. It could be an oil change, a tire issue or reassuring me about me repairs. I always make sure he and the same mechanic work on my car because I kno More

by Patty
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Damieon D
Mar 31, 2023 -

Germain Toyota of Naples responded

We are glad to hear that you have felt taken care of by Damieon. Thank you for working with the Germain Toyota of Naples team, Patty. We are here to help with all of your future service needs!

March 30, 2023

Frank was nice, friendly , explained was was going to be done and the service was fast. More

by Helen Vieira
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Frank 5 stars
Mar 30, 2023 -

Germain Toyota of Naples responded

We're glad to hear Frank provided you with a communicative, friendly, and efficient service, Helen! We'll be sure to pass on your kudos. Our team appreciates your positive feedback and hopes to see you again at Germain Toyota of Naples!

March 30, 2023

Very good service ever without an appointment due to flat tire. Combined that repair with needed service. More

by jlynch74
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Unknown
Mar 30, 2023 -

Germain Toyota of Naples responded

Thank you so much for reviewing Germain Toyota of Naples! We truly appreciate your feedback and hope you have an awesome day!

March 29, 2023

Damion was very courteous and knowledgeable What I also liked was there was no pressure in buying a car. He took his time More

by sslange5
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Damion Ellenton and Yeral Gonzalez
Mar 29, 2023 -

Germain Toyota of Naples responded

We love hearing Damion made your trip comfortable and easy. Thank you for leaving us this fantastic review, and from all of us at Germain Toyota of Naples - drive safe and have a stellar day!

March 28, 2023

The service was a very pleasant experience…unfortunately the car wash has not been working so I had to stop and wash car on the way back home…one other thing the cafe needs a few breakfast items on the coun More

by Fmassiglia
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jose….
Mar 29, 2023 -

Germain Toyota of Naples responded

Thank you for taking the time to leave Germain Toyota of Naples a review and give a shoutout to Jose. I do apologize that our car wash is not currently available, and I will share your feedback with our cafe team as well. Please reach out if there is anything else you would like us to know. Thank you, Cindy Lentz - Fixed Operations Director - clentz@germain.com

March 28, 2023

Very professional and matter of fact. No game playing. Gerry and Adrian were very knowledgeable about the cars and explained everything. More

by Ferg
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Brian Keny
Mar 29, 2023 -

Germain Toyota of Naples responded

It is great to see that Gerry and Adrian are going above and beyond to wow our valued guests like you! Thank you for supporting Germain Toyota of Naples and we will see you next time!

March 28, 2023

Timely and quick plus very professional service. Everyone at Germain Toyota has been great, especially our salesman, Damian! More

by Rkbernini
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Damien
Mar 29, 2023 -

Germain Toyota of Naples responded

Damian and the Germain Toyota of Naples team are so grateful for your support and loyal business!

March 28, 2023

Extremely helpful. Only disappointment was they wouldn't take my pre-approved draft from Suncoast Credit Union and I had to pay a much higher interest rate. More

by Patti
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Carlos Sanchez
Mar 29, 2023 -

Germain Toyota of Naples responded

Thank you for sharing, Patti! We are so glad to hear that you enjoyed working with the Germain Toyota of Naples team. With regard to the rest of your review, I would appreciate the chance to speak with you to see what more I can do to address this feedback. If you are willing, please contact me directly. Thank you, Cindy Lentz - Fixed Operations Director - clentz@germain.com

March 27, 2023

Ann Roebuck is the best. She is the best and works her tail off. She knows her business. She is friendly and makes you feel att ease because she knows her business. More

by Boat
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ann Marie roebuck
Mar 27, 2023 -

Germain Toyota of Naples responded

We will be sure to pass along your kind words to Ann. Thank you for trusting Germain Toyota of Naples with your business.

March 26, 2023

David Yothers was wonderful and he has patience with us "older folks". He showed me numerous cars and spent so much of his time with me. He was gracious and not pushy. I am grateful for his kindness and c More

by ccatapanonaples
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Tony Grenier
Mar 26, 2023 -

Germain Toyota of Naples responded

Thank you so much for reviewing David and Germain Toyota of Naples! We truly appreciate your kind words and hope you have a stellar day!

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