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Germain Toyota of Naples

Naples, FL

4.6
1,521 Reviews

13315 N Tamiami Trail

Naples, FL

34110

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Showing 1,521 reviews

October 01, 2024

Being in the sales & service business myself, I know and appreciate how important reviews are so I am happy to write this review regarding my experience yesterday at Germain Toyota with our salesman "Capt. More

by jimdalia
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Capt. Eric Hart
Oct 02, 2024 -

Germain Toyota of Naples responded

We're delighted to hear that our team provided you with such an outstanding experience at Germain Toyota of Naples! Thank you for sharing your positive feedback and recommending us so highly. Enjoy your new vehicle!

September 30, 2024

My visit was timely Frank was a big help in explaining the issues. Dispite the crowd my car Was serviced in a timely manner. More

by Richward8166
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Frank, Josh James, Steve Detri
Sep 30, 2024 -

Germain Toyota of Naples responded

We're glad to hear Frank was able to assist you efficiently during your visit at Germain Toyota of Naples. Thanks for sharing your experience!

September 30, 2024

Very professional and very courteous and very efficient and always kept us informed as to status More

by rbretner
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel Chmielowski-Eric Torres-Martin Olivera
Sep 30, 2024 -

Germain Toyota of Naples responded

It was our pleasure to assist and keep you informed. Thank you from all of us here at Germain Toyota of Naples!

September 29, 2024

The ONLY reason i would recommend this dealer is because Hunter was excellent. The service person since I went the first time in 2007. I hope he stays in this dealer for many years. More

by Wheelsup17
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Hunter
Oct 01, 2024 -

Germain Toyota of Naples responded

Thank you for sharing your experience! We're thrilled to hear that Hunter has consistently provided excellent service over the years. We appreciate your recommendation and look forward to serving you again in the future. If there's anything else we can assist with, please reach out anytime. Thank you, Martin Olvera Jr - Service Manager - (239) 431-2434

September 28, 2024

Very customer focused. Rony Levy our sales person was very good in all transactions and in finding the car preferences we wanted. More

by Iranifirdausi
Recommend Dealer
Yes
Employees Worked With
Rony levy, Nick Bastone.
Sep 30, 2024 -

Germain Toyota of Naples responded

We're delighted to hear that Rony provided excellent service and helped you find the perfect car at Germain Toyota of Naples. Thank you for sharing your positive experience, Ifran!

September 28, 2024

Friendly staff and great inventory-not pushy in trying to make a sale and listened to your concers More

by Jacktunning
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Dominic the salesman was outstanding
Sep 30, 2024 -

Germain Toyota of Naples responded

Jack, thank you for taking the time to review Germain Toyota of Naples! It really means a lot to hear that you're happy.

September 28, 2024

We had a very positive experience here! From the online salesman, to our in person salesman, Kristopher, to the business office. Everything was handled very professionally and efficiently. More

by cherri.hagen
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kristopher
Sep 30, 2024 -

Germain Toyota of Naples responded

Thank you for sharing your positive experience with Germain Toyota of Naples, Cherri! We're glad to hear that Kristopher and the rest of our team provided professional and efficient service. We appreciate your recommendation!

September 26, 2024

Excelente service providing great information about the repairs needed and outstanding customer service during the time at the dealer More

by alfaltami
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rodolfo Vargas Ramos
Sep 26, 2024 -

Germain Toyota of Naples responded

Thank you for the fantastic feedback! We're delighted to hear that our team at Germain Toyota of Naples provided excellent service and clear information about your repairs. We appreciate your support!

September 26, 2024

Waited an hour and a half to find out needed part would have to be ordered More

by Jimbobrinehart
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Josh James, Brian Keny
Sep 27, 2024 -

Germain Toyota of Naples responded

We pride ourselves on our professional service, and I'm very sorry that you didn't have a better experience. I'd like the opportunity to learn the details of what happened here and how we can improve. If you're interested, would you please reach out at your convenience? Thank you, Erik Torres - Service Manager - etorres@germain.com

September 24, 2024

Dimitri, Mason and Ezekiel were all great to work with, made the car buying experience painless. More

by Karen
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Dimitri, 5 stars
Sep 25, 2024 -

Germain Toyota of Naples responded

We love to hear you were in great hands with Dimitri, Mason, and Ezekiel. Thank you for choosing Germain Toyota of Naples for your new ride, and drive safely, Karen!

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