Germain Toyota of Naples

Timely, professional and well done ahead of schedule with great care and accuracy. Easy to work with great care and accuracy. Easy to work with More

Great experience All questions asked and answered. Will be back for service after 1st of year Will be back for service after 1st of year More

This dealer has some of the slowest and laziest people working in their service department. The communication to waiting customers is all over the place. Sometimes they yell your name, sometimes they text working in their service department. The communication to waiting customers is all over the place. Sometimes they yell your name, sometimes they text you, sometimes they call you. But it's never told to you what it's going to be-so good luck (and ironically they want you to use your phone-see my notes on connectivity below). If you're coming here for service expect to take the day off from work because you'll be stuck there for three hours+. Most Toyota dealers who sit in the middle of no-where and can recognize that as such (as this sits on the Bonita Springs and Naples line [this is not Naples]) offer free loaner vehicles or curtesy rides for long appointment stays. Unfortunately their drop-off radius doesn't get me to my home because I actually live inside the City of Naples and it's too far away. Meanwhile their rental cars are expensive and most of the time they don't have any to offer. Also-I'm pretty sure they don't have a car wash here because in the automated texts they sent it states that "Our carwash is temporarily out of service. We apologize for the inconvenience" - they've even gone as far as having a massive sandwich board in front of their desk that is ALWAYS there based on how it looks that states this. Funny thing is, I can scroll up on this text thread and see that this is just a part of all of their texts. Mind you, they do nothing to make up for this. Most dealers will at least partner with a neighboring car wash place to then provide washes (and there are PLENTY of them around here). Spend over $600 on work and can't event get a car wash. Clearly it's just driven by greed. This place clearly cuts corners and doesn't care about customer experience. Speaking to which-their Wifi is slow as xxxx and this location is a one bar dead zone for Verizon. Trying to work from this location is a nightmare and I absolutely dread it. Toyota needs to allow another dealer to go in ACTUALLY in Naples and label this one as Bonita Springs. Maybe they'll actually hire people who can think through very simple processes (like basic communication expectations) and customer experiences. More

We were very happy with the guys we dealt with. Felt comfortable throughout the whole buying experience and we Love our new car. Thanks so much guys! Felt comfortable throughout the whole buying experience and we Love our new car. Thanks so much guys! More

Efficient, personable staff, excellent service every time my car is due for checks‼️ I highly recommend. my car is due for checks‼️ I highly recommend. More

Outstanding! Kept me informed when timing of delivery needed adapting. JJ was terrific at all times! Kept me informed when timing of delivery needed adapting. JJ was terrific at all times! More

Ann, helped me right away with a nail, that turned out to be 2 nails in my tire. I had gone to a tire store, where they told me they couldn’t fix and I needed a new tire. Thank you Ann for your honesty and h be 2 nails in my tire. I had gone to a tire store, where they told me they couldn’t fix and I needed a new tire. Thank you Ann for your honesty and help in resolving the issue. More

it's really easy to sell a car. But even when I buy two within a month it's next to impossible to get the sales team to follow up. Long story short, I bought a long-term extended wa But even when I buy two within a month it's next to impossible to get the sales team to follow up. Long story short, I bought a long-term extended warranty that was refundable when I sell/trade the car. I just traded the car three years later and trying to get Joshua to follow up and work with you to get your refund is frustrating and unrespectable to say the least. 3 weeks now with several vmails and emails. This AM I left a handwritten message via Dominique for the sales manager to call me. And again, 6 hrs later, no call. BEWARE of the post sales support. More

April was our sales girl. She did not pressure us and was very helpful. She is very knowledgeable and a lovely person. The dealership is very well run. She did not pressure us and was very helpful. She is very knowledgeable and a lovely person. The dealership is very well run. More

I had a wonderful experience with Jennifer Jones and the rest of the staff, they were very helpful and the transaction went smoothly. rest of the staff, they were very helpful and the transaction went smoothly. More