Germain Toyota of Naples

Just had another 6 month regular maintenance service performed at Germain Toyota of Naples. Anthony helped make the appointment for me and I was in and out in less than hour! The team did a great job as performed at Germain Toyota of Naples. Anthony helped make the appointment for me and I was in and out in less than hour! The team did a great job as usual... More

Great experience from checking in to meeting service representative (Ann-Marie) to being kept informed by text of inspection status to recommending needed repairs. I appreciate working with Ann because representative (Ann-Marie) to being kept informed by text of inspection status to recommending needed repairs. I appreciate working with Ann because she always helps me get the most for our Avalons (2000 & 2017) at more than fair prices. More

I have to fill in a minimum of fifteen words here to say the service was excellent. the service was excellent. More

Oil change was not done properly so I had an oil leak on my garage floor. Had to take car back to fix. Ann took care of it with good service as always. Just difficult for me and a waste of my time. my garage floor. Had to take car back to fix. Ann took care of it with good service as always. Just difficult for me and a waste of my time. More

I called and asked if I still had a pending oil change. They said yes so I proceeded to make the appointment. After waiting about half an hour, I was told that I already had my two oil changes and was told They said yes so I proceeded to make the appointment. After waiting about half an hour, I was told that I already had my two oil changes and was told one tire was worn on one side and needed replacement. I ask why it wasn’t in warranty since car only has 12k miles. I was told no so I asked for a manager. Manager said they don’t warrant tires and I asked why not. I shouldn’t pay for a new tire with such low mileage. Manager got upset and raised voice. If this was explained a bit nicely, I would have understood. This is the second time with an upset staff. My previous experience with bmw across street was more professional. More

My service advisors have always been polite and have explained things to me very well . Rodolfo my service advisor this time was very helpfully and understanding. explained things to me very well . Rodolfo my service advisor this time was very helpfully and understanding. More

Fast efficient service. I waited only 45 minutes for the service to be completed. I'm a happy camper. I waited only 45 minutes for the service to be completed. I'm a happy camper. More

The dealer was excellent Dimitri and Chris gave me excellent X service We were not planning to buy a car and we ended up buying a 100,000 car do to great service excellent X service We were not planning to buy a car and we ended up buying a 100,000 car do to great service More

Went to Jermaine just to get my tundra serviced. Saw a beautiful sequoia, platinum edition in their lot and bought it from Dimitri. He did a wonderful job. and Chris from finance did a great job hel Saw a beautiful sequoia, platinum edition in their lot and bought it from Dimitri. He did a wonderful job. and Chris from finance did a great job helping me out with my loan will highly recommend both of them More

Great experience, we love your showroom, beverage center with the popcorn was great, and your staff was extremely pleasant with the popcorn was great, and your staff was extremely pleasant More