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Germain Toyota of Naples

Naples, FL

4.7
1,645 Reviews

13315 N Tamiami Trail

Naples, FL

34110

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Showing 1,645 reviews

April 19, 2025

Excellent customer service. Dahiana Caba went above and beyond. I will come back for my next service. More

by pepinfresh39
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dahiana Caba Pena
Apr 21, 2025 -

Germain Toyota of Naples responded

We're delighted to hear that Dahiana provided excellent service at Germain Toyota of Naples! Thank you for your kind words, and we look forward to welcoming you back for your next visit.

April 19, 2025

The service part including Marco was wonderful. Jasmine, at the time of receiving the car after service was rude and unattentive More

by Aziza
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marco Diaz
Apr 22, 2025 -

Germain Toyota of Naples responded

Aziza, thank you for your feedback. While I'm glad to hear Marco provided great service, I apologize for the experience with other members of our team. We strive for attentive and respectful interactions at all times and will address this matter internally. If you'd like to discuss further or have any other concerns, please feel free to reach out. Thank you, Martin Olvera Jr - Service Manager - (239) 431-2434

April 14, 2025

I was more than satisfied. Ann Roebuck was very personal,real and efficient. The head mechanic explained what the problem was, fixed it and was very personable. Thanks for be More

by Richard Chernugal
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ann Roebuck,head mechanicperhaps his name was Jesus.
Apr 14, 2025 -

Germain Toyota of Naples responded

Richard, we're delighted to hear that Ann and our team at Germain Toyota of Naples provided you with such a positive experience. Thank you for sharing your feedback!

April 13, 2025

Considering the fact that pretty much all dealerships work on the same principle (squeeze the most money out of you) I can say that my sales people managed to make the whole deal stress less. Joshua is a More

by Roland Scholl
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Joshua Marchand, Tito ….?
Apr 14, 2025 -

Germain Toyota of Naples responded

Roland, we're pleased to hear that Joshua and the team at Germain Toyota of Naples made your experience stress-free. Thanks for sharing your feedback!

April 09, 2025

My service writer communicated well with the service technician and the repair was excellent. I am very happy with Germain Toyota’s service department. More

by Mark Collins
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ann Marie
Apr 09, 2025 -

Germain Toyota of Naples responded

Mark, we're delighted to hear that our service team at Germain Toyota of Naples provided excellent communication and repair work. Thank you for your kind words!

April 08, 2025

Once again we received excellent service at Germain Toyota of Naples. Everyone there treated us in a professional and polite manner. Most of all we appreciated the outstanding.service we received fr More

by Senior
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luis
Apr 08, 2025 -

Germain Toyota of Naples responded

Thank you for sharing your experience with us! We're delighted to hear that Luis and the team at Germain Toyota of Naples provided excellent service. We appreciate your continued support and look forward to serving you again in the future!

April 08, 2025

We had an excellent experience with Roberto Perez in the purchase of our 2008 Toyota Sienna. He was very kind and professional and worked to get us a good deal on our trade in and final purchase price. He m More

by linda20051975
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Roberto Perez
Apr 09, 2025 -

Germain Toyota of Naples responded

Thank you for sharing your positive experience with Roberto and the team at Germain Toyota of Naples! We're delighted to hear that everything went smoothly, from securing a great deal to ensuring your vehicle was fully serviced. We appreciate your recommendation and hope you're enjoying the 2008 Toyota Sienna!

April 08, 2025

Anthony was very professional and helpful throughout the process He explained every part of the process to me. More

by cjmilf
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Anthony Carr
Apr 09, 2025 -

Germain Toyota of Naples responded

We're glad to hear that Anthony provided professional and helpful service during your visit to Germain Toyota of Naples. Thank you for sharing your experience, and we hope everything was clear and straightforward!

April 07, 2025

Over all just manager business manager was so professional they are very good to deal More

by Fhamilton.hamilton
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Josh James, Brian Keny, Ryon Weiben
Apr 08, 2025 -

Germain Toyota of Naples responded

Thank you for your kind words for our Germain Toyota of Naples team. We are here to help with any future automotive needs!

April 04, 2025

During experience with Emanuel he was very attentive to our need for a car for a son who is a first time driver and the process very difficult easy for us we truly recommend him for any other buyers More

by Ronald Pierre Louis
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Josh James, Brian Keny, Steve Detri, Ryon Weiben
Apr 04, 2025 -

Germain Toyota of Naples responded

Ronald, we're delighted to hear that Emanuel made the car-buying process easy for you at Germain Toyota of Naples. Thank you for recommending him and trusting us with such an important purchase!

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