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Germain Toyota of Naples

Naples, FL

4.6
1,521 Reviews

13315 N Tamiami Trail

Naples, FL

34110

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Showing 1,521 reviews

April 11, 2023

Very good service, and fast attention. They don't take all day at the dealership. They are all very kind. More

by labcli1062
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
JOSE
Apr 19, 2023 -

Germain Toyota of Naples responded

Thank you so much for this glowing review of Germain Toyota of Naples! We can't wait to assist you again in the future!

April 11, 2023

All aspects of this dealership were excellent. The building was clean, comfortable, and accessible. The workers were professional, informative, and personable. My visit was time manageable and I More

by Ncro6848
Recommend Dealer
Yes
Employees Worked With
employee from Nj ( Fairview) do not remember his name
Apr 11, 2023 -

Ncro6848 responded

Review is verified by me.

Apr 19, 2023 -

Germain Toyota of Naples responded

Thank you so much for this lovely review of Germain Toyota of Naples! We hope you have a fantastic day!

April 11, 2023

Happy with experience. Rudy did a great job of assisting me. Gio also assisted.👍will return. More

by Johnpelosi9
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Brian Keny
Apr 19, 2023 -

Germain Toyota of Naples responded

Rudy and Gio will appreciate the shoutout! Thank you for choosing Germain Toyota of Naples, John. We look forward to working with you again down the road.

April 10, 2023

Anne is fantastic! ! I love the constant communication and all of the help she provides for me and my family. ❤️🙏🏻 More

by Dustin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ann Marie, Josh James
Apr 18, 2023 -

Germain Toyota of Naples responded

Thank you for sharing this glowing praise for Anne! She will be so happy when we pass along your kind words, Dustin. Safe travels from all of us at Germain Toyota of Naples!

April 10, 2023

Great facility, large service area, able to schedule easily and timely. Service managers are very friendly and helpful More

by bruceakotila
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Juan Soto
Apr 18, 2023 -

Germain Toyota of Naples responded

Thank you for the review! We appreciate your business and hope to see you back again at Germain Toyota of Naples. Safe travels!

April 10, 2023

Best service department in Southwest Florida. Frank Feinman, Service Advisor, went above and beyond to ensure my care was serviced quickly. He kept me informed of progress. He’s a great asset More

by flguy55
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Frank Feinman
Apr 19, 2023 -

Germain Toyota of Naples responded

Thank you for the review! We are thrilled to hear that Frank delivered such a successful service experience. Drive safely, and we hope to see you back again at Germain Toyota of Naples!

April 10, 2023

Ann-Marie,my service advisor was very helpful and professional. The service department, as usual, did a fantastic job on my vehicle.I was very satisfied More

by frankdcrcFrankie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ann-Marie Roebuck
Apr 19, 2023 -

Germain Toyota of Naples responded

Thank you for the review! We are so glad to hear that Ann-Marie delivered such a successful service experience. Drive safely, and we hope to see you back again at Germain Toyota of Naples!

April 10, 2023

Absolutely perfect job, thank you Ann for the excellent service as always 👍 be back for my next service… More

by pdelmonte44
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Josh James, Brian Keny, Steve Detri, Ryon Weiben
Apr 19, 2023 -

Germain Toyota of Naples responded

It was our pleasure to complete your vehicle's service! Ann and the Germain Toyota of Naples team thank you for your business and wish you safe travels down the road!

April 09, 2023

They did an awesome job . The staff is awesome and they the work done quickly More

by Emenk719
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Josh James
Apr 19, 2023 -

Germain Toyota of Naples responded

Thank you for your confidence in our team! We appreciate your feedback here at Germain Toyota of Naples. Have a great rest of your day!

April 08, 2023

I don’t care for getting text messages when I am sitting in your waiting area. I also did but appreciate having to negotiate your questionnaire only to learn that the car would not be ready for five hours. More

by Sholber
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Orlando
Apr 18, 2023 -

Germain Toyota of Naples responded

Thank you for this feedback. We are always looking for ways to improve for our guests, and we apologize for your vehicle taking longer than anticipated. We will be sure to keep this in mind as we strive to improve. If there is anything more we can do to assist you, please feel free to reach out. Best, Wendell Hardy - General Manager - (239) 301-3313

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