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Germain Toyota of Naples

Naples, FL

Overview
Reviews
Vehicles
4.6
1,521 Reviews
Call Dealership (888) 722-4942
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13315 N Tamiami Trail

Naples, FL

34110

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Showing 1,521 reviews

April 14, 2023

Great service, Martin Olvera is the best advicer, he always takes care of my car More

by Diana
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Martin Olvera
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Apr 19, 2023 -

Germain Toyota of Naples responded

Martin and the team appreciate your support. Thank you for choosing Germain Toyota of Naples, Diana!

April 14, 2023

Organized, timely, and great experience. I was kept I formed of the progress. I did miss the car wash operation though! More

by laughinggrammy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jose
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Apr 18, 2023 -

Germain Toyota of Naples responded

We're thrilled to hear that you had a great experience with Germain Toyota of Naples! We pride ourselves on being efficient and communicative throughout our service process. Thanks for your feedback and we look forward to seeing you again for your next vehicle maintenance!

April 14, 2023

I have 4 Toyota’s and 1 Lexus . I was hoping to have another one . Today I had the worst experience ,I had an appointment with this place to buy Toyota RAV4 Xle hybrid 2021.When I a More

by Vadim.sergeev
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
No
Employees Worked With
Damion Elleston , Brian Keny
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Apr 18, 2023 -

Germain Toyota of Naples responded

I sincerely apologize that you had this experience. Our intention is never to waste our customers' time or energy, and I am sorry that you drove here only for the prospective vehicle to already have been sold. We strive to deliver accommodating and transparent service, and I am disappointed that we've fallen short of our high standards. I would like the chance to make this right. Would you please call me so that I can see how we can assist you moving forward? Thank you, Wendell Hardy - General Manager - (239) 301-3313

April 14, 2023

Anne Marie is a true professional. Appreciate not pushing unnecessary repairs and offering sensible solutions More

by naplesjustice777
Sales Price Transparency
Recommend Dealer
Yes
Employees Worked With
Anne Marie, Steve Detri
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Apr 19, 2023 -

Germain Toyota of Naples responded

We're thrilled to hear that Anne Marie provided you with excellent service here at Germain Toyota of Naples! Thank you for taking the time to share your experience and for trusting us with your business.

April 13, 2023

Very helpful and kind! It was an easy experience and I did not feel pressured at all! More

by Laferrell
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Josh James, Brian Keny, Steve Detri, Ryon Weiben
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Apr 18, 2023 -

Germain Toyota of Naples responded

Thanks for the 5-star review of Germain Toyota of Naples! We are grateful for your trust in our business.

April 13, 2023

Smooth process from drive in to drive out. Service manager communicates well as service progresses and to summarize. More

by AM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Martin Olivera
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Apr 19, 2023 -

Germain Toyota of Naples responded

Thank you for the review! We are so glad to hear that you had a successful service experience working with the Germain Toyota of Naples team. Drive safely, and we hope to see you back again down the road!

April 13, 2023

Car issue was diagnosed in a timely matter. Cost of issue was stated clearly with no additional cost. Martin was polite and very responsive to our needs! More

by sailinggrammy2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
The lady at the payment center was very efficient. All papers clearly marked where signature was needed.
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Apr 19, 2023 -

Germain Toyota of Naples responded

Thank you for the review! We appreciate the kind feedback about Martin and hope to see you back again at Germain Toyota of Naples. Safe travels!

April 13, 2023

My experience was superb due to the efforts of your sales staff particularly Mrs Iza Ramirez. She was extremely helpful pointing out the fine features of the vehicle we were interested in. Her efforts and ea More

by JimV
Recommend Dealer
Yes
Employees Worked With
Iza ramer
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Apr 19, 2023 -

Germain Toyota of Naples responded

Jim, we appreciate your kind words and are thrilled to hear that Iza was able to assist you in finding the perfect vehicle. Thank you for choosing Germain Toyota of Naples, and we hope to see you again soon!

April 12, 2023

They were fast, very clear and courteous. I like that there is coffee and snacks available… lol. More

by Sandycarter84
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Do not remember
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Apr 19, 2023 -

Germain Toyota of Naples responded

It was our pleasure to serve you in such a quick and courteous manner. We are thrilled that you enjoyed the coffee and snacks amenities and hope to see you again down the road!

April 11, 2023

Very helpful and Top tier customer service. No pressuring Sales Agent. Very pleasant experience. All in all More

by Patricia_belizaire
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Anthony G
Report | Print
Apr 19, 2023 -

Germain Toyota of Naples responded

Patricia, we are so happy to hear that you enjoyed your visit to Germain Toyota of Naples! Thank you!

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