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Germain Toyota of Naples

Naples, FL

4.6
1,547 Reviews

13315 N Tamiami Trail

Naples, FL

34110

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Showing 1,547 reviews

April 18, 2023

Excellent professional service. Concierge level from beginning to end. Dameion was my Service Advisor and he could not have been more friendly and accommodating. He explained everyt More

by O.S.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dameion Reed - Service Advisor - 5 Stars !!
Apr 19, 2023 -

Germain Toyota of Naples responded

We take pride in providing professional and accommodating service to all of our customers, and it makes us so happy to see that this is what you received from Damien and the team! Thank you for taking the time to share your positive experience with Germain Toyota of Naples!

April 18, 2023

It was good processing towards being purchased of a new car with my desired and satisfied. More

by Heatballer4lyfe
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Givonna
Apr 19, 2023 -

Germain Toyota of Naples responded

Thank you for choosing Germain Toyota of Naples!

April 18, 2023

Phenomenal sales staff (Lindsey) and sales manager (Mason), expert service advisor and technicians, and everyone at dealership was friendly. Special thanks to John Utz for answering any questions, pr More

by ruzevich
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Utz, Mason Martindale,
Apr 18, 2023 -

Germain Toyota of Naples responded

Hi Ruzevich, We're thrilled to hear that you had a phenomenal experience at Germain Toyota of Naples! Our team, including Lindsey, Mason, and John Utz, always strives to provide expert service and answer any questions you may have. We appreciate your kind words and thank you for choosing our dealership for your new Toyota Tacoma and Toyota Avalon. We hope you enjoy your new vehicles!

April 18, 2023

Rodolfo is my service advisor. He is very profesional all the time with a great actitud of service. The entire team is great. More

by Luis Maysonet
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rodolfo
Apr 19, 2023 -

Germain Toyota of Naples responded

Luis, our team at Germain Toyota of Naples is dedicated to providing excellent customer service, and we're thrilled to hear that this was reflected in your time working with Rodolfo. We will be sure to pass on the kind words to him. Safe travels, and we hope to see you back!

April 18, 2023

I always get very good service from my service advisor who is Orlando. He keeps me updated on my progress with the service I am getting and always does a great job for me. I will always have him as my s More

by Ibkicknback
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Orlando
Apr 19, 2023 -

Germain Toyota of Naples responded

It's fantastic to hear that Orlando provided you with outstanding service during your visit to Germain Toyota of Naples. We're thrilled to have him on our team and we're glad to hear that he kept you updated on your service progress. Thank you for choosing Germain Toyota for your automotive needs!

April 18, 2023

Scheduled 120,000 mi. service was excellent, estimate provided in advance, recommended services explained, and all services preformed within timeframe promised. More

by Clark Gable
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Oscar Salazar
Apr 18, 2023 -

Germain Toyota of Naples responded

Thank you for the review, Clark! We are thrilled to hear that you had such a successful service experience working with the Germain Toyota of Naples team. Drive safely, and we hope to see you back again down the road!

April 18, 2023

No complaints from me during the six years I have been having my car serviced at Germain Toyota. I have bought my new Toyota from the Germain dealership. More

by DPM
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
David Cruz and Elizabeth Hernandez, Steve Detri
Apr 19, 2023 -

Germain Toyota of Naples responded

We appreciate you taking the time to share your experience with us. Thank you for trusting Germain Toyota of Naples, and we look forward to our continued relationship!

April 18, 2023

Great customer service, making sure I get what I come in for. Very patient, knowledgeable and professional, great representative for your company. More

by nplskevin
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Damion elleston , Josh James, Brian Keny, Ryon Weiben
Apr 19, 2023 -

Germain Toyota of Naples responded

Hi Kevin, we're thrilled to hear you had a great experience with our team at Germain Toyota of Naples. We pride ourselves on providing exceptional customer service and we're glad to hear that we met your expectations. Thank you for taking the time to leave us a review and we hope to see you again soon!

April 17, 2023

We appreciated their attention to what we wanted and assistance in achieving our financial needs. More

by Cjparks52
Recommend Dealer
Yes
Employees Worked With
Abraham
Apr 18, 2023 -

Germain Toyota of Naples responded

Thank you so much for sharing this supportive feedback! - The Germain Toyota of Naples team

April 17, 2023

Simple oil change tires rotated and estimate on body work to my Toyota truck. I found your price to be a few dollars more but I like the service I received when I came to your dealer ship. Would like to see More

by williamchopkins20
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
My first impression to my last at your dealership is what matters for ratting not individual
Apr 18, 2023 -

Germain Toyota of Naples responded

William, we appreciate your review and support of the Germain Toyota of Naples team! We're glad to hear that you enjoyed the service you received during your visit. With regard to the rest of your feedback, we will be sure to take these comments into consideration as we continue to improve our showroom. Drive safely, and we hope to see you again soon!

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