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Germain Toyota of Naples

Naples, FL

Overview
Reviews
Vehicles
4.6
1,547 Reviews
Call Dealership (888) 722-4942
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13315 N Tamiami Trail

Naples, FL

34110

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Showing 1,547 reviews

April 23, 2023

Better than most. Salesman, Brian was very good but lacked authority. We had to get several managers involved to set a deal. More

by plego10
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Brian Keny, Steve Detri
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Apr 24, 2023 -

Germain Toyota of Naples responded

We appreciate your honest feedback about your recent experience at Germain Toyota of Naples. We're glad to hear that Brian was very good, but apologize for any inconvenience you experienced in the negotiation process. We will take your comments into consideration as we strive to improve our services. Thank you, Ryon Weiben - General Sales Manager - 239-592-5550

April 20, 2023

Service at Germain Toyota is the best I have experienced. While on vacation our vehicle broke down, Germain was able to get it in immediately and our Service Advisor Fred Soto went over and above to resolve More

by Rav 4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Fred Soto
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Apr 20, 2023 -

Germain Toyota of Naples responded

This feedback means the world to us at Germain Toyota of Naples! Thank you for sharing how you appreciated our service during this process. We'll be sure to pass your kind words along to Fred and the rest of our team. We hope to work with you again down the road!

April 20, 2023

My experience was very favorable Service was thorough and Luis is very professional. I’m very happy with overall experience More

by mark.a.laviola
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Steve Detri
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Apr 20, 2023 -

mark.a.laviola responded

I highly recommend this dealership for purchase or service

Apr 21, 2023 -

Germain Toyota of Naples responded

Thank you for the review, Mark! We appreciate the kind words about Luis and hope to see you again at Germain Toyota of Naples. Safe travels!

April 20, 2023

They were very polite and got me in for car service right away. They also made sure to go over everything they did. More

by IMAVACADOQUEEN
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Josh James, Brian Keny, Ryon Weiben
Report | Print
Apr 20, 2023 -

Germain Toyota of Naples responded

We're so happy to hear about your positive experience at Germain Toyota of Naples! Our team always strives to provide top-notch service, and we're glad that we were able to get the job done. Thank you for sharing your feedback with us, and we hope to see you again soon!

April 19, 2023

The staff at Germain Toyota are professional and hardworking. While being a high volume location they still maintain a strong emphasis on customer satisfaction. More

by Bhurtadomusic
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Annemarie Roebuck
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Apr 20, 2023 -

Germain Toyota of Naples responded

We're so happy to hear that you had a great experience with our team at Germain Toyota of Naples! Thank you for your support, and we hope to see you back again down the road!

April 19, 2023

Erik was wonderful and informative. Pleasant and patient to deL with. Great experience...thank you More

by Jeffnevins
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Erik service mgr
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Apr 20, 2023 -

Germain Toyota of Naples responded

We're thrilled to hear that Erik provided you with such a wonderful experience here at Germain Toyota of Naples! Thank you for taking the time to share your positive feedback with us. We appreciate your kind words and hope to work with you again for any of your future service needs.

April 19, 2023

I have serviced my 2 Toyota vehicles at Germain for the past 2-3 years. I've used Dameion as my service advisor for most of the time and I have to say, he's pleasant to work with. Dameion has a great perso More

by Sal
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dameion Reed
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Apr 19, 2023 -

Germain Toyota of Naples responded

Sal, thank you for the review! We are so glad to hear that Dameion delivered such a successful service experience. Drive safely, and we hope to see you back again at Germain Toyota of Naples!

April 19, 2023

Poor communication l, lost paperwork. Told 1 hour time given at time brought in car and not ready for 3 hours even though no work had to be done. Also wrong VIN number given to me at pur More

by pebbleblue
Recommend Dealer
No
Employees Worked With
I called and asked to talk to a manager. They said one would call. No one called. , Josh James, Brian Keny, Ryon Weiben
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Apr 20, 2023 -

Germain Toyota of Naples responded

I'm sorry to hear about the poor communication and lost paperwork you experienced during your visit. We strive to provide prompt and efficient service, and it's disappointing to hear that we fell short of your expectations. I understand your frustration with the delay and apologize for any inconvenience caused. Thank you for bringing this to my attention - if you are open to it, can you please contact me so I can make this right? Cindy Lentz - Fixed Operations Director - clentz@germain.com

April 19, 2023

I’ve got my new RAV4 in December 2022 but for some reason the corporate never gave me a second key and they keep promising and lying about for 5 months. No one is telling who is responsible for that and it’s More

by Ally
Recommend Dealer
No
Employees Worked With
Inventory Manager
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Apr 19, 2023 -

Germain Toyota of Naples responded

Ally, it's never our intention to mislead or inconvenience our customers, so I'm concerned to see your review. I am so sorry for the oversight in providing your second key and for any mix-up in communication. I understand your frustration and I think it's best I step in and sort things out here. Unfortunately, it may be difficult for me to locate your contact information without a full last name, so please reach out to me directly and I'll be sure to get back to you soon. Thank you, Ryon Weiben - General Sales Manager - 239-592-5550

Apr 19, 2023 -

Ally responded

I’ve tried calling you and they said I have to wait someone to call me back. Not sure who’s going to call me back but I’ve been told the same story that I have to wait until summer sometime. I wonder if Mr. Ogawa is aware of what’s going on with the customer service in Naples.

Apr 24, 2023 -

Germain Toyota of Naples responded

I understand your frustration. I do not understand the review score of 1-star. This is outside the dealership's control and if there is anything further you would like to share, I’m available to take your call. I have provided a Toyota FAQ. Q1. What is causing this shortage? A. Global semiconductor shortages are creating a shortage of microchips needed for our Smart Key entry system. To provide vehicles as soon as possible to our customers, we are temporarily reducing the number of smart keys provided from two to one. We will provide the second key fob to customers as they become available. Q2. Why does this only apply to certain vehicle models? A. Some vehicles have a different key fob that is not being impacted at this time. Q3. What vehicles are impacted by the Smart Key shortage? A. Several of our NA-built and imported models are impacted by this shortage. We will initiate a special service campaign to provide customers with a second key fob as soon as possible. Q4. How long will this shortage last? A. Currently, vehicles produced in October and beyond will be impacted, and we continue to work diligently to minimize the impact on our customers. Sincerely, Cindy Lentz - Fixed Operations Director - Germain Toyota of Naples -clentz@germain.com - 2394312318

April 18, 2023

Orlando always provides excellent service when I stop by to get my Scion serviced. I can rely on him to ensure all my car needs are met. More

by Bgnoncen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Orlando
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Apr 19, 2023 -

Germain Toyota of Naples responded

We're thrilled to hear that Orlando always provides you with excellent service. We appreciate your trust, and thank you for taking the time to share your experience with Germain Toyota of Naples!

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