Germain Toyota of Naples

Made buying car speedy and explained details in understandable terms. Geraldo was excellent. Looking forward to delivery. understandable terms. Geraldo was excellent. Looking forward to delivery. More

I guess the best thing to say is you were in and you’re out not much waiting everyone is friendly out not much waiting everyone is friendly More

Always a good experience. AnnMarie is the best. She is honest, does not pressure or try to up sell. AnnMarie is the best. She is honest, does not pressure or try to up sell. More

Toyota had my car for three months for the paint recall. The paint job was awful, they had me come to pick it up two times and both times I left without my car due to it not being done. They broke my hood h The paint job was awful, they had me come to pick it up two times and both times I left without my car due to it not being done. They broke my hood hinges while re painting my hood. The day I picked it up I had to call Toyota to tell them my car was crawling with ants inside and out, they send a bug exterminator to my work to take care of them. Still have ants, when I told them about my hood they made me a 9:00 am appointment the next day and the new manager said they will take care of it. After and hour I asked the lady who checked me in if she could get an update and she was shocked that no one ever came to talk to me. After another hour a guy came out with a quote to fix the hood that they broke. This dealership has a new manager every couple weeks and always blames the last guy, they have no business doing paint work as I have over spray all over my doors from the grey primer they used. Just an all around awful dealership run by people that shouldn’t even be a janitor there. They also reported to car fax that it was in for a broken window and that was not true nor did they replace any windows. Manager didn’t know why it said that. Then when I finally picked it up they told me I had to pay 108 for a tire rotation and oil change that they did without my even asking. I confronted them on the tire Rosario’s because I had just done it myself. They argued it then removed it from my bill. Wouldn’t recommend anyone to germain Toyota of Naples. Awful work, More

Everything was fine cool The car was ready as promised on time had a cuppa coffee and a snack show room and waiting area was very clean and orderly, and all the south was wonderful on time had a cuppa coffee and a snack show room and waiting area was very clean and orderly, and all the south was wonderful More

April Novotak was my salesperson and she was extremely helpful in getting the car I wanted, a Toyota RAV4 Hybrid XLE with just the additional features I wanted. It was a long-distance purchase and she ke helpful in getting the car I wanted, a Toyota RAV4 Hybrid XLE with just the additional features I wanted. It was a long-distance purchase and she kept me informed all the way through, took care of getting my car registered in my state and having it transported to me. All went very smoothly. If I ever buy another car I will call April first. I thank April and Germain Toyota of Naples for fantastic service. And I thank my son for letting me know about Germain Toyota of Naples. More

We’ve done deals with April in the past. Every time we work with her the experience is top notch! We highly recommend Germain and April! Every time we work with her the experience is top notch! We highly recommend Germain and April! More

Elizabeth was an excellent sales person. Very knowledgeable and very helpful, and very caring. I would recommend her for anybody looking for a new car. Very knowledgeable and very helpful, and very caring. I would recommend her for anybody looking for a new car. More

Outstanding customer service, from the man who greeted me when I drove my car in the service area to Jose, the Service Advisor. To my surprise, my car was finished under an hour. The only suggestion I have when I drove my car in the service area to Jose, the Service Advisor. To my surprise, my car was finished under an hour. The only suggestion I have is that you realize not everyone has the capability to text and/or receive texts. Fortunately when I told this to the man at the inside greeter desk, he made other arrangements, and Jose personally contacted me when the car was finished. More

Eric Hart is the best he knows what he is doing and is a Gentleman and a pleasure to work with will be doing business in the future Gentleman and a pleasure to work with will be doing business in the future More