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Germain Toyota of Naples

Naples, FL

4.6
1,521 Reviews

13315 N Tamiami Trail

Naples, FL

34110

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Showing 1,521 reviews

June 18, 2023

April Novotak was my salesperson and she was extremely helpful in getting the car I wanted, a Toyota RAV4 Hybrid XLE with just the additional features I wanted. It was a long-distance purchase and she ke More

by mekarnow
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
April Novotak
Jun 19, 2023 -

Germain Toyota of Naples responded

Thank you for the review! We are so glad to hear that you had such a successful purchase experience working with April and the Germain Toyota of Naples team. Drive safely in your new Toyota RAV4 Hybrid XLE, and we hope to see you again down the road!

June 18, 2023

We’ve done deals with April in the past. Every time we work with her the experience is top notch! We highly recommend Germain and April! More

by djrust13
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Josh James, Brian Keny, Steve Detri, Ryon Weiben
Jun 19, 2023 -

Germain Toyota of Naples responded

Thank you for the review! We are so glad to hear that you had a successful purchase experience working with April. Drive safely, and we hope to see you back again at Germain Toyota of Naples!

June 17, 2023

Elizabeth was an excellent sales person. Very knowledgeable and very helpful, and very caring. I would recommend her for anybody looking for a new car. More

by mike428879
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Nick Bastone.
Jun 19, 2023 -

Germain Toyota of Naples responded

Thank you so much for reviewing Elizabeth and Germain Toyota of Naples! Please let us know if you need anything else!

June 14, 2023

Outstanding customer service, from the man who greeted me when I drove my car in the service area to Jose, the Service Advisor. To my surprise, my car was finished under an hour. The only suggestion I have More

by mjshodge
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I did not deal with any of these people, to my knowlede
Jun 14, 2023 -

Germain Toyota of Naples responded

We appreciate your kind words and are glad that our team provided excellent customer service during your recent visit to Germain Toyota of Naples. It was a pleasure serving you, and we apologize for any inconvenience caused due to text communication. We value your feedback and look forward to assisting you again in the future!

June 12, 2023

Eric Hart is the best he knows what he is doing and is a Gentleman and a pleasure to work with will be doing business in the future More

by Tgrimaldi
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Josh James, Brian Keny, Ryon Weiben
Jun 12, 2023 -

Germain Toyota of Naples responded

We appreciate your positive review! It's great to hear that Eric provided you with excellent service during your visit to Germain Toyota of Naples. We're delighted that you enjoyed working with him and look forward to seeing you again in the future!

June 07, 2023

Bryan was excellent. Top notch. Provided way beyond just service. He was the reason I leased a new rav 4 Tony was excellent in the finance dept. He also made the deal h More

by Bpnaplesbpnaples
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Brynn, Steve Detri, Ryon Weiben
Jun 07, 2023 -

Germain Toyota of Naples responded

We're truly pleased to hear that Bryan and Tony helped make your leasing experience for the new RAV 4 exceptional at Germain Toyota of Naples. Our team thanks you for trusting us with your business, and we hope you enjoy your new vehicle!

June 07, 2023

The staff were very professional and communicated well. My service was prompt and I was back on the road in under an hour More

by Mpettit1023
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jose Acosta
Jun 07, 2023 -

Germain Toyota of Naples responded

We're thrilled your experience at Germain Toyota of Naples was prompt and seamless! Many safe and happy miles from all of us at Germain Toyota of Naples!

June 07, 2023

Excellent customer service from the time you drive on the lot until you drive off. Service rep (Damien) was very friendly and attentive to my needs. I have been to a lot of dealerships but Germain Toyota cou More

by johngriffith2008
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Damien D.
Jun 07, 2023 -

Germain Toyota of Naples responded

We're thrilled to hear you had an excellent service experience from start to finish, John! It's always our goal to provide friendly and attentive service, and we're happy Damien was able to assist you so greatly. Thank you for sharing your feedback about Germain Toyota of Naples. We hope to assist you again in the future!

June 03, 2023

Very good and friendly service. Pleased More words more words. I resent being forced to do this More

by cptncdog@live.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve Detri
Jun 05, 2023 -

Germain Toyota of Naples responded

Knowing we are providing this level of service and care to you is validating for our team! Thank you for your business, from your friends at Germain Toyota of Naples!

June 02, 2023

I truly appreciated my first visit to the Service Department at Germain Toyota of Naples. When I signed up for the appointment, it said that I qualify for express service and that is exactly how I w More

by 2015Perhapstoday
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jose Costa I think that was his last name
Jun 05, 2023 -

Germain Toyota of Naples responded

We're glad to hear that you had a great experience with our Service Department at Germain Toyota of Naples, and that our team provided you with the express service and attention you deserve. Thanks for sharing your feedback about Jose - he's an excellent member of our staff! We look forward to seeing you again for future vehicle maintenance needs.

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