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Germain Toyota of Naples

Naples, FL

4.6
1,546 Reviews

13315 N Tamiami Trail

Naples, FL

34110

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Showing 1,546 reviews

September 04, 2023

Manny was great . Made the experience Seamless. I think I got a good deal and Appreciate his professionalism More

by davidfisher072
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Josh James, Brian Keny, Ryon Weiben
Sep 05, 2023 -

Germain Toyota of Naples responded

We're glad to know Manny made your experience seamless at Germain Toyota of Naples. We always aim for professionalism and good deals, so it's great to see that reflected in your visit!

September 02, 2023

Best Customer service by far in SWFL. Always attentive, friendly, professional and puts the customer first. More

by jguzman168
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rudy Vargas
Sep 05, 2023 -

Germain Toyota of Naples responded

We're delighted to know you had such a positive experience at Germain Toyota of Naples. Our team always strives to put our customers first and provide top-notch service. Thanks for your kind words!

September 01, 2023

The best customer service I have ever received at a dealership.. very personable and know how’s to make the guest feel at ease.. More

by elainemmidget
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Martin Olervia
Sep 05, 2023 -

Germain Toyota of Naples responded

Elaine, we're delighted to know you had such a positive experience at Germain Toyota of Naples. Making our guests feel comfortable is always one of our top priorities! Thanks for your kind words.

August 31, 2023

Frank Feinman my Service Advisor went above and beyond to resolve my service issues on my Avalon. Best experience every at a dealer! More

by heintoom
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Frank Feinman
Sep 01, 2023 -

Germain Toyota of Naples responded

It's great to know that Frank was able to provide you with such a positive experience at Germain Toyota of Naples. We're here for any future service needs!

Sep 02, 2023 -

heintoom responded

Frank followed up to let me know my part came in, which was installed yesterday.

August 28, 2023

Great experience Damien does an excellent job taking care of me and my car. Thank you More

by DTHanley62
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Damien
Aug 29, 2023 -

Germain Toyota of Naples responded

We're proud to hear Damien provided you with an excellent vehicle service! We appreciate the feedback and hope to see you again at Germain Toyota of Naples!

August 25, 2023

Have always been satisfied with service. Never any delay or surprises. Courteous and efficient. Anne is the best service concierge More

by Cluelessinpa
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Not applicable
Aug 28, 2023 -

Germain Toyota of Naples responded

We're glad to know you've consistently had a positive experience with our service department at Germain Toyota of Naples. We'll be sure to pass along your kind words about Anne and the team!

August 21, 2023

Appt was for 11:30 am. Arrived 11:13 am, which was noted on the Blue Service Intake Ticket. At 12:25 I was called to the Service Area by Frank. When I voiced concern at More

by Stellamccaffrey
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
na
Aug 22, 2023 -

Germain Toyota of Naples responded

Stella, while we appreciate the positive feedback about Frank, the rest of your review is very disappointing to read and I'm sorry for any mix-up during your recent visit. We strive for accuracy and efficiency in all our services, so it's disappointing to learn we fell short this time. I understand your frustration and that we've lost your future business, but your feedback is valuable as it helps us improve our processes. If you'd like to discuss this further, please feel free to reach out directly at any time. Thank you, Cindy Lentz - Fixed Operations Director - clentz@germain.com

August 21, 2023

The best service , my salesperson and finance manager and sales manager was great Thank you More

by nmihalos
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
All employees were great , Josh James, Brian Keny, Steve Detri, Ryon Weiben
Aug 22, 2023 -

Germain Toyota of Naples responded

We're ecstatic that our team hit the mark with fantastic service! Thank you for supporting Germain Toyota of Naples with your business and review!

August 18, 2023

Cindy is absolutely wonderful, she is absolutely the best example of top notch representative of the company . Germain Toyota is very lucky to have such a professional working for them . Customer satisfactio More

by Elicciardi1947
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Keny
Aug 21, 2023 -

Germain Toyota of Naples responded

We're delighted to know that Cindy provided you with top-notch service at Germain Toyota of Naples. We appreciate your kind words and will be sure to pass them along!

August 14, 2023

Marek Nowak was terrific. Very enjoyable buying experience. Covered everything. He is an asset to Germane Toyota. More

by clicar93
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
anthony story
Aug 15, 2023 -

Germain Toyota of Naples responded

We're so glad to know that Marek made your buying experience enjoyable at Germain Toyota of Naples. We appreciate the kind words and we'll be sure to pass them along!

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