Germain Toyota of Naples
Naples, FL
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Appt was for 11:30 am. Arrived 11:13 am, which was noted on the Blue Service Intake Ticket. At 12:25 I was called to the Service Area by Frank. When I voiced concern at Arrived 11:13 am, which was noted on the Blue Service Intake Ticket. At 12:25 I was called to the Service Area by Frank. When I voiced concern at the long wait, Frank said the computer showed a 12:15 arrival which was totally wrong. He tried to uncover the reason for the discrepancy but could not. He did, however, ensure that we were serviced as soon as possible. I have no complaint with Frank, he did his job. It was the Intake Rep who noted my arrival at 11:13 am, yet entered 12:15 pm into the computer, that should be taken to task. In any event I will NOT be returning to this Dealership for Service in the future. More
Cindy is absolutely wonderful, she is absolutely the best example of top notch representative of the company . Germain Toyota is very lucky to have such a professional working for them . Customer satisfactio example of top notch representative of the company . Germain Toyota is very lucky to have such a professional working for them . Customer satisfaction 10++++ . More