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Germain Toyota of Naples

Naples, FL

4.7
1,657 Reviews

13315 N Tamiami Trail

Naples, FL

34110

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Showing 1,657 reviews

May 20, 2025

As always Germain Toyota service advisors are professional. They update you as needed while your car is serviced. Kudos to Zach. More

by klevis_toshka
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zach
May 21, 2025 -

Germain Toyota of Naples responded

We're delighted to hear that Zach and the team at Germain Toyota of Naples provided you with professional service! Keeping our customers informed is a top priority, and we appreciate your feedback.

May 19, 2025

They are courteous, helpful and thorough. Very happy with their service . Am disappointed that car wash doesn’t ever seem to be working. Otherwise you are great! More

by gbreifsnyder1234
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jaz
May 19, 2025 -

Germain Toyota of Naples responded

Thank you for your feedback! We're glad to hear you're happy with the service at Germain Toyota of Naples, and we appreciate your patience regarding the car wash. We'll work on getting that resolved soon!

May 18, 2025

I purchased a Rav-4 XLE from Germain. I had purchased new cars from Germain prior to this one. I always have a great experience.. The only thing I would say is that I went in Thursday ini More

by Joyce
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Lindsey was great.
May 19, 2025 -

Germain Toyota of Naples responded

Joyce, thank you for your feedback and continued trust in Germain Toyota of Naples! We're glad to hear that overall you've had great experiences with us. We appreciate your recommendation and look forward to serving you again in the future!

May 18, 2025

Way too long waiting after they text me and said my car was ready, just go to checkout and sign for the service. My car was not ready for another hour. Wasn't happy More

by jgigantijr
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ryon Weiben
May 25, 2025 -

Germain Toyota of Naples responded

We're sorry to hear about the wait time you experienced at Germain Toyota of Naples. We appreciate your feedback and will work on improving our efficiency for future visits. Thank you for bringing this to our attention!

May 17, 2025

best dealer in naples great service and thanks to zach for your time you ate the best More

by pedro
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Josh James, Brian Keny, Steve Detri, Ryon Weiben
May 19, 2025 -

Germain Toyota of Naples responded

Thank you for reviewing Germain Toyota of Naples! It was so kind of you to share your experience, Pedro.

May 16, 2025

Do not take your car to Germain for service! They over filled my engine with oil by 1.3 quarts and Valvoline showed me the proof. Valvoline extracts the oil from engines to a reservoirs and it s More

by girders-lemons.6a
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Josh James, Brian Keny, Steve Detri, Ryon Weiben
May 25, 2025 -

Germain Toyota of Naples responded

It's concerning to hear about your experience with the oil change and other issues. We strive for accuracy in our services, so it's disappointing that we missed the mark here. Please feel free to reach out directly if you'd like us to address these concerns further or provide any assistance you may need. Thank you, Martin Olvera Jr - Service Manager - (239) 431-2434

May 15, 2025

Pleasant visit, reviewed my concerns on my truck and provided confirmation there is an issue. Parts on order. More

by 24 Tundra HV 1794
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Travis
May 15, 2025 -

Germain Toyota of Naples responded

Thank you for sharing your experience with us! We're glad to hear that our team at Germain Toyota of Naples was able to address your concerns. Take care!

May 11, 2025

Dimitri was very nice and personable. Was not pushy. Very respectful and very patient. I would recommend him. More

by tjones
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dimitri Haynes, Damion Elleston
May 12, 2025 -

Germain Toyota of Naples responded

Thank you for the recommendation! We're delighted to hear that Dimitri provided a respectful and patient experience at Germain Toyota of Naples. We appreciate your feedback and hope to see you again soon!

May 11, 2025

Fue un placer haber cerrado nuestro negocio con la ayuda de Gaby la verdad todo excelente More

by Mavisrios96
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Josh James, Brian Keny, Steve Detri, Ryon Weiben
May 12, 2025 -

Germain Toyota of Naples responded

Nos contenta saber que su experiencia en Germain Toyota of Naples fue positiva gracias al servicio de Gaby! Nos aseguraremos de hacerle llegar su excelente mensaje.

May 10, 2025

Got me in for alignment for new tires very quickly. Very satisfied. With service at Germain More

by Lizzyfl43
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Not applicable
May 12, 2025 -

Germain Toyota of Naples responded

Lizzy, thank you for leaving Germain Toyota of Naples your positive feedback!