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Germain Toyota of Naples

Naples, FL

4.6
1,521 Reviews

13315 N Tamiami Trail

Naples, FL

34110

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Showing 1,521 reviews

August 05, 2023

Great dealership. Mike and his co-workers were up to speed on what we wanted and helped us in every way. Can't say enough good things about the staff. More

by dee
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mike Miller, and Nick , Josh James, Steve Detri
Aug 08, 2023 -

Germain Toyota of Naples responded

We're so glad to know that Mike and the team at Germain Toyota of Naples were able to assist you effectively. Thanks for sharing your positive experience with us!

August 04, 2023

After weeks of searching at other dealerships, and being pressured to buy a car that was not exactly what we wanted, we were unexpectantly surprised and pleased with all the associates at Germain Toyota. A More

by Floyd and Linda
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jose, Anthony
Aug 07, 2023 -

Germain Toyota of Naples responded

It's great to know that our team at Germain Toyota of Naples could provide you with a pressure-free and pleasant car-buying experience! We're especially glad Jose was able to assist you in finding the perfect 4Runner for a great price. We appreciate you reaching out to us and wish you safe journeys on your way home!

August 04, 2023

Dealer is good one of the person that I deal with was very rude I was not at the building he hang the phone up on me and ask me to come to his number 2 station. More

by SharonBailey
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Damion Elleston
Aug 09, 2023 -

Germain Toyota of Naples responded

Sharon, while I am happy to see your five stars, I am sorry to learn about your negative experience with our team. We strive for excellent customer service, and it seems like this time around, that wasn't the case. I appreciate you bringing this to our attention, and I will address it internally. If you would like to share any additional details please reach out! -Cindy Lentz - Fixed Operations Director - clentz@germain.com

August 03, 2023

It is incredible how these dealer sellers lie to people by giving them a price for cars that is not real, they must use another strategy to sell, they take advantage of people, I do not recommend GERMAIN T More

by Eulises
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Steve Detri
Aug 04, 2023 -

Germain Toyota of Naples responded

I'm sorry to read about your experience. We strive for transparency in all our dealings and it's concerning that you feel this wasn't the case during your visit. I'd appreciate the opportunity to learn more about what happened, so we can address any issues effectively. Please reach out when convenient for you. Thank you, Wendell Hardy - General Manager - (239) 301-3313

August 03, 2023

They don’t gave me the real price of the car, they take advantage of people More

by Eulises
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Steve Detri
Aug 04, 2023 -

Germain Toyota of Naples responded

Eulises, I am concerned to read this feedback. Our intention is never to misinform or inconvenience our guests, so I am sorry that we gave you the wrong impression. If you would be willing to discuss the details with me, I would appreciate the opportunity to clear things up. I will look for your contact information, but please don't hesitate to reach out to me as well. Thank you, Wendell Hardy - General Manager - (239) 301-3313

August 01, 2023

Eric& Dominick were very good both were excellent. Treated me with respect.Thank you both More

by daino1201
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Steve Detri
Aug 02, 2023 -

Germain Toyota of Naples responded

We're thrilled Eric and Dominick provided courteous professionalism! Thanks for supporting Germain Toyota of Naples with a 5-star review!

July 30, 2023

Very efficient and work was done in a timely manner. Pleasant staff both inside and out at valet area. More

by Flordamom
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
No contact with afore mentioned people and I honestly do not know my service person’s name. Had two.
Jul 31, 2023 -

Germain Toyota of Naples responded

We're glad to know you found our team at Germain Toyota of Naples efficient and pleasant. We strive for timely service, so it's great to see we hit the mark! Thanks for your review.

July 25, 2023

Pretty good, the sealers are very friendly and offer help in any business, all the staff is nice More

by Andres
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Lorgio
Jul 26, 2023 -

Germain Toyota of Naples responded

Andres, we appreciate your kind words and support! Thank you for your positive feedback regarding our sales team, we will be sure to pass along the message. Safe travels down the road!

July 23, 2023

We were taken care of right away. Everything was handled in an efficient manor with all the details. More

by jongmaj17@gmail.com
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Marek
Jul 24, 2023 -

Germain Toyota of Naples responded

Thank you for the review! We appreciate the kind feedback and hope to see you again at Germain Toyota of Naples. Safe travels!

July 21, 2023

Pleasant experience good service very efficient svc good good good good good good good good. More

by Chet
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Josh James
Jul 24, 2023 -

Germain Toyota of Naples responded

Thank you for your confidence in Germain Toyota of Naples, and for your business. We are grateful to have you as a customer, Chet!

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