Germain Toyota of Naples

Have always been satisfied with service. Never any delay or surprises. Courteous and efficient. Anne is the best service concierge Never any delay or surprises. Courteous and efficient. Anne is the best service concierge More

Appt was for 11:30 am. Arrived 11:13 am, which was noted on the Blue Service Intake Ticket. At 12:25 I was called to the Service Area by Frank. When I voiced concern at Arrived 11:13 am, which was noted on the Blue Service Intake Ticket. At 12:25 I was called to the Service Area by Frank. When I voiced concern at the long wait, Frank said the computer showed a 12:15 arrival which was totally wrong. He tried to uncover the reason for the discrepancy but could not. He did, however, ensure that we were serviced as soon as possible. I have no complaint with Frank, he did his job. It was the Intake Rep who noted my arrival at 11:13 am, yet entered 12:15 pm into the computer, that should be taken to task. In any event I will NOT be returning to this Dealership for Service in the future. More

The best service , my salesperson and finance manager and sales manager was great Thank you sales manager was great Thank you More

Cindy is absolutely wonderful, she is absolutely the best example of top notch representative of the company . Germain Toyota is very lucky to have such a professional working for them . Customer satisfactio example of top notch representative of the company . Germain Toyota is very lucky to have such a professional working for them . Customer satisfaction 10++++ . More

Marek Nowak was terrific. Very enjoyable buying experience. Covered everything. He is an asset to Germane Toyota. Very enjoyable buying experience. Covered everything. He is an asset to Germane Toyota. More

Al went very well from start to finish. I was greeted immediately at 0700, talked to the service rep about what would be done and the time my Highlander would be ready, was offered coffe I was greeted immediately at 0700, talked to the service rep about what would be done and the time my Highlander would be ready, was offered coffee and told me that he would get me as soon as the service was completed. I didn't time him but I'm sure it was within a couple of minutes of when he said it would be ready. Carl Alboth PS The vehicle had been washed..... More

My service provider, Martin Olvera, always takes the time to provide me with excellent service. to provide me with excellent service. More

Very good, Very profesional, keep going, i wan't thank's for the work that your doing for the work that your doing More

Beware worst services ever had my car for oil change they told was leaking now car have strong smell inside return for service they want to charge me 95 dollars to run diagnostics and I have all the warranti told was leaking now car have strong smell inside return for service they want to charge me 95 dollars to run diagnostics and I have all the warranties and smell start after they fixed so please find other Dealership tks More

The dealership had my dream truck. I was working with them from out of town and had very poor responses to my messages while trying to negotiate the deal. I submitted the requested doc I was working with them from out of town and had very poor responses to my messages while trying to negotiate the deal. I submitted the requested docs and credit card to hold the vehicle they sold the vehicle and did not respond to me for hours. Frustrated!! Not cool!! More