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Germain Toyota of Naples

Naples, FL

4.6
1,546 Reviews

13315 N Tamiami Trail

Naples, FL

34110

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Showing 1,546 reviews

October 07, 2023

Good service except for the wait time, too long but it was nice to have a few snacks to help pass the time. More

by bwischy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luis
Oct 09, 2023 -

Germain Toyota of Naples responded

We appreciate your feedback and patience during your visit to Germain Toyota of Naples. We're glad you enjoyed the snacks, but we'll certainly work on improving our wait times. Thanks for sharing!

October 03, 2023

Brian greeted me with a smile, quickly and most importantly he delivered on his promise; “ it will take about 45minutes” and it included the car wash; how about that ! More

by throncich7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Josh James, Brian Keny
Oct 03, 2023 -

Germain Toyota of Naples responded

We're delighted to know that Brian and our team at Germain Toyota of Naples were able to provide you with a prompt and pleasant service experience, including the car wash! Thanks for sharing your feedback.

October 03, 2023

Dimitri was very knowledgable and enthusiastic. He answered our questions and was tech savvy too. More

by gospencer
Sales Price Transparency
Recommend Dealer
Yes
Employees Worked With
Demitri Haynes & Luis Dominguez
Oct 03, 2023 -

Germain Toyota of Naples responded

Thank you for choosing Germain Toyota of Naples for your automotive needs, Spencer. We love to hear Dimitri delivered knowledgeable and enthusiastic service. Have a stellar day!

October 02, 2023

I leased my second Toyota ran 4 this month. Dimitri Hynes was my sales consultant for both leases. He is a fun person to work with. He listens, he is very knowledgeable, and always delivers More

by Mike_Deb
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tony Grenier
Oct 03, 2023 -

Germain Toyota of Naples responded

Mike, it's wonderful to know Dimitri was able to assist you with both of your leases at Germain Toyota of Naples and could be a great sales consultant for you! We appreciate the kind words and are here for any future questions or needs you may have. Safe travels!

October 01, 2023

Damieon D took great care of my car and me. I would recommend both Damien and the Toyota of Naples. More

by mmpaparo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Josh James, Brian Keny, Steve Detri, Ryon Weiben
Oct 02, 2023 -

Germain Toyota of Naples responded

Thanks for putting your trust in Damieon and the team at Germain Toyota of Naples to keep your car in tip-top shape! We appreciate your recommendation and hope to see you next time!

September 30, 2023

One of the best I have seen. Outstanding customer support. Very impressed with our salesman, Dimitri Haynes. He was willing to work with us and go the exta mile. More

by allstar41_2000
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Nick
Oct 02, 2023 -

Germain Toyota of Naples responded

We're so glad to know that you had an outstanding experience with Dimitri and our team at Germain Toyota of Naples. We strive for excellence in customer support, and it's great to see we hit the mark! Thanks for sharing your feedback.

September 26, 2023

My experience at Germaine Toyota of Naples was very pleasant. My salesman wad Tito; he was professional, friendly, & knowledgeable. I wouldn't hesitate to recommend you to anyone. More

by debbiebravesfan
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Tito
Sep 27, 2023 -

Germain Toyota of Naples responded

We're so glad to know you had a pleasant experience with Tito at Germain Toyota of Naples! We appreciate your recommendation and we'll be here if you need anything in the future. Safe travels!

September 25, 2023

I am a 20 year client dealing with Ann as my service advisor. As a result of her professionalism I drive nothing other than Toyota SUVs to carry me across country. She is the best! More

by kwwhite48
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ann
Sep 26, 2023 -

Germain Toyota of Naples responded

We're so glad to know that Ann has been a key part of your positive experiences at Germain Toyota of Naples over the years. We appreciate your loyalty and trust in our team with your Toyota SUV's!

September 25, 2023

Excellent and quick service. They fixed it all correctly. Very pleasant waiting area & staff was very helpful More

by dlavacca1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cindy
Sep 26, 2023 -

Germain Toyota of Naples responded

We're glad to know you found our service at Germain Toyota of Naples quick and efficient! Thanks for your positive feedback about our waiting area and staff. We appreciate it!

September 25, 2023

Service advisor was knowledgeable, however the car sales and service should hurt together and get on the same page. Especially with the warranties. Toyota recommends the oil change every 5k miles Germain t More

by Chuck
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Josh James, Brian Keny, Ryon Weiben
Sep 26, 2023 -

Germain Toyota of Naples responded

Chuck, I'm sorry to learn about the confusion regarding your vehicle's maintenance and warranty. We'll take this feedback into account as we work on improving our communication at Germain Toyota of Naples. Please reach out directly so that I can ensure all of your concerns are promptly addressed. Thank you, Wendell Hardy - General Manager - (239) 301-3313

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