Dealer Reviews
Service Reviews
Cars for Sale
Write a Review
Dealer Log In
Back

Germain Toyota of Naples

Naples, FL

Overview
Reviews
Vehicles
4.7
1,617 Reviews
Call Dealership (888) 722-4942
View Awards

13315 N Tamiami Trail

Naples, FL

34110

Directions

By Type

Showing 1,617 reviews

March 16, 2024

For as busy as your service department is they do a very good job, with the help of our designated representative to keep us informed on the status of the service. Thanks More

by Mary Lou
Recommend Dealer
Yes
Employees Worked With
Jose’s , Steve Detri
Report | Print
Mar 18, 2024 -

Germain Toyota of Naples responded

Mary Lou, we're glad to know our service department at Germain Toyota of Naples has been able to keep you well-informed and satisfied. Thanks for your feedback!

March 14, 2024

Liars. ...just like the rest! I would take your money elsewhere! Professional liars staff this business! More

by rfree96938
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
No
Employees Worked With
The rest of them , Josh James, Brian Keny, Steve Detri, Ryon Weiben
Report | Print
Mar 14, 2024 -

Germain Toyota of Naples responded

I'm very sorry to see this type of feedback. It's our goal to provide honest, transparent service and I'd appreciate the opportunity to discuss this experience further. Please consider reaching out directly - I am here to help. Thank you, Ryon Weiben - General Sales Manager - rweiben@germain.com

March 12, 2024

Great Service Thank you Damion Reed so polite speak to everyone so professional make a customer want to come back I saw him he knows how to multi task More

by dianekwilson1
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Damion Reed
Report | Print
Mar 13, 2024 -

Germain Toyota of Naples responded

Diane, we're so glad to know that Damion's professionalism and multitasking skills made a positive impression on you at Germain Toyota of Naples. We look forward to your next visit!

March 11, 2024

On time appointments… professional… excellent dealership…highly recommend..great communication while car is being serviced More

by pegkochanek
Recommend Dealer
Yes
Employees Worked With
Louis
Report | Print
Mar 11, 2024 -

Germain Toyota of Naples responded

We're glad to know you had a timely and professional experience at Germain Toyota of Naples! Thanks for recommending us, we appreciate your support.

March 11, 2024

Ann Marie always does an excellent job of working with me on the service of my car More

by Jim
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ann Marie
Report | Print
Mar 11, 2024 -

Germain Toyota of Naples responded

Jim, we are thrilled that you had such a positive experience working with Ann Marie! Thank you for trusting Germain Toyota of Naples with your business. We hope to see you again down the road!

March 09, 2024

Very personable sales associate José, was patient. José is knowledgeable of the working of the new vehicles. He helped us transition into the technology used in the new cars. More

by cwilson2146
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Jose
Report | Print
Mar 11, 2024 -

Germain Toyota of Naples responded

We're glad to know that José was able to assist you with your transition into new vehicle technology at Germain Toyota of Naples. Thanks for sharing this positive feedback!

March 09, 2024

Associate Mr. Reid was very helpful kept me informed as to the problem and saw that it was properly taken care of . I have been a customer since arriving in Naples More

by Wife of owner of vehicle
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mr DAMIEN REID
Report | Print
Mar 11, 2024 -

Germain Toyota of Naples responded

We're so glad to know that Mr. Reid and our team at Germain Toyota of Naples have been able to consistently provide you with great service over the years! Thank you for being a loyal customer, we appreciate your support.

March 06, 2024

April did a fantastic job getting the price I wanted. Best new car buying experience I've ever had with a Toyota dealership. More

by Tom B
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
April , Josh James, Brian Keny, Steve Detri
Report | Print
Mar 06, 2024 -

Germain Toyota of Naples responded

Tom, we're delighted to know April was able to assist you in getting the price you wanted at Germain Toyota of Naples. Thanks for sharing your positive car-buying experience with us!

March 05, 2024

Always great and polite service. They service the car pretty fast and they have a free shuttle. I’m satisfied. More

by klevistoshka0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Martin Olvera
Report | Print
Mar 06, 2024 -

Germain Toyota of Naples responded

We're glad to know you had a great experience with our team at Germain Toyota of Naples. We strive for efficient and courteous service, so it's fantastic to see that reflected in your visit!

March 03, 2024

I went in for one thing that should take 45 minutes and I was there for 3 hours because they did an extensive analysis of the car that they never asked me if I had the time to wait. More

by maryfsmith
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Insure
Report | Print
Mar 04, 2024 -

Germain Toyota of Naples responded

Mary, I'm sorry to learn your wait time took longer than anticipated. We aim for efficiency and clear communication with our customers, so it's disappointing that we missed the mark this time. We understand your frustration and will address this as a team so we can make improvements going forward. If you'd like to discuss this further or have any other concerns, please don't hesitate to reach out directly. Thank you, Cindy Lentz - Fixed Operations Director - clentz@germain.com

1
...
24
25
26
...
162