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Germain Toyota of Naples

Naples, FL

4.6
1,521 Reviews

13315 N Tamiami Trail

Naples, FL

34110

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Showing 1,521 reviews

September 30, 2023

One of the best I have seen. Outstanding customer support. Very impressed with our salesman, Dimitri Haynes. He was willing to work with us and go the exta mile. More

by allstar41_2000
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Nick
Oct 02, 2023 -

Germain Toyota of Naples responded

We're so glad to know that you had an outstanding experience with Dimitri and our team at Germain Toyota of Naples. We strive for excellence in customer support, and it's great to see we hit the mark! Thanks for sharing your feedback.

September 26, 2023

My experience at Germaine Toyota of Naples was very pleasant. My salesman wad Tito; he was professional, friendly, & knowledgeable. I wouldn't hesitate to recommend you to anyone. More

by debbiebravesfan
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Tito
Sep 27, 2023 -

Germain Toyota of Naples responded

We're so glad to know you had a pleasant experience with Tito at Germain Toyota of Naples! We appreciate your recommendation and we'll be here if you need anything in the future. Safe travels!

September 25, 2023

I am a 20 year client dealing with Ann as my service advisor. As a result of her professionalism I drive nothing other than Toyota SUVs to carry me across country. She is the best! More

by kwwhite48
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ann
Sep 26, 2023 -

Germain Toyota of Naples responded

We're so glad to know that Ann has been a key part of your positive experiences at Germain Toyota of Naples over the years. We appreciate your loyalty and trust in our team with your Toyota SUV's!

September 25, 2023

Excellent and quick service. They fixed it all correctly. Very pleasant waiting area & staff was very helpful More

by dlavacca1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cindy
Sep 26, 2023 -

Germain Toyota of Naples responded

We're glad to know you found our service at Germain Toyota of Naples quick and efficient! Thanks for your positive feedback about our waiting area and staff. We appreciate it!

September 25, 2023

Service advisor was knowledgeable, however the car sales and service should hurt together and get on the same page. Especially with the warranties. Toyota recommends the oil change every 5k miles Germain t More

by Chuck
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Josh James, Brian Keny, Ryon Weiben
Sep 26, 2023 -

Germain Toyota of Naples responded

Chuck, I'm sorry to learn about the confusion regarding your vehicle's maintenance and warranty. We'll take this feedback into account as we work on improving our communication at Germain Toyota of Naples. Please reach out directly so that I can ensure all of your concerns are promptly addressed. Thank you, Wendell Hardy - General Manager - (239) 301-3313

September 22, 2023

Great experience buying my first Toyota! My salesman Rony Levy was wonderful to work with. He kept me informed throughout the process. When my car was delivered he had everything ready when More

by Debi Devou
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Rony Levy Tony Grenier
Sep 24, 2023 -

Germain Toyota of Naples responded

We're delighted to know that you had a great experience buying your first Toyota with us! It's wonderful to see how Rony was able to assist and guide you throughout the process. We look forward welcoming you back at Germain Toyota of Naples for future purchases. Safe travels in your Toyota Grand Highlander!

September 22, 2023

Germain Toyota’s service department is top rate, providing excellent workmanship and detailed information at each service. More

by Liz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ryon Weiben
Sep 22, 2023 -

Germain Toyota of Naples responded

Liz, we couldn't have asked for a better five-star review of Germain Toyota of Naples! Thank you so much for sharing your kind words. See you next time!

September 20, 2023

Its easy to schedule and multi point inspection free everytime at your service is very helpful More

by Domingopat
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luis
Sep 20, 2023 -

Germain Toyota of Naples responded

Thank you for this great review of Germain Toyota of Naples! We look forward to assisting you again down the road!

September 20, 2023

Easy & pleasant experience Easy to make arrangements & taken on time. Only wish car got washed. More

by marcoval
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anthony
Sep 20, 2023 -

Germain Toyota of Naples responded

We are glad to hear that you had an easy and pleasant service experience. We appreciate your feedback about the car wash and hope to have the opportunity to improve your experience with us next time.

September 18, 2023

Germain Toyota of Naples Florida is trust worthy and dependable. I know my 2022 RAV4 is taken care of when serviced by Germain Toyota of Naples Florida. I purchased my RAV4 July 17, 2022 from Germain To More

by Kevin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Josh James, Brian Keny, Steve Detri, Ryon Weiben
Sep 18, 2023 -

Germain Toyota of Naples responded

Kevin, we're so glad to know you trust our team at Germain Toyota of Naples with your 2022 Toyota RAV4. Thanks for choosing us and sharing this positive feedback!

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