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Germain Toyota of Naples

Naples, FL

4.7
1,616 Reviews

13315 N Tamiami Trail

Naples, FL

34110

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Showing 1,616 reviews

April 02, 2024

Rony was the best. Explainded everything about my new car and made me feel confederate to drive it. Also gave me his phone number so I can call any time if I have quest More

by johannah.hall
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don’t remember , Josh James, Steve Detri
Apr 03, 2024 -

Germain Toyota of Naples responded

Johannah, we're so glad to know that Rony was able to help you feel comfortable with your new car at Germain Toyota of Naples. Do let us know if you have any other questions — we're here to help!

April 01, 2024

Good quality of service. and friendly staff. Staff provides good attention to detail and easy to work with. More

by kmg68
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Frank Feinman
Apr 01, 2024 -

Germain Toyota of Naples responded

We're glad to know you found our service quality and staff at Germain Toyota of Naples up to the mark. Thanks for your feedback, we appreciate it!

March 30, 2024

Sales associate, Jennifer Jones, created a very pleasant buying experience, would recommend her to other buyers. More

by MDC
Recommend Dealer
Yes
Employees Worked With
Jennifer Jones
Apr 01, 2024 -

Germain Toyota of Naples responded

We're glad to know Jennifer provided a pleasant buying experience at Germain Toyota of Naples. Thanks for the recommendation, we appreciate it! Enjoy your new ride!

March 29, 2024

Gerry was fantastic! The process was simple and everyone was extremely polite and respectful. We will definitely do business here again More

by THardy
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Gerry in sales, Steve Detri, Ryon Weiben
Mar 29, 2024 -

Germain Toyota of Naples responded

It's great to know that Gerry and our team at Germain Toyota of Naples made your experience a positive one. We look forward to our continued relationship!

March 28, 2024

The 2 sales persons Orlando & Elizabeth and the business manager Guillermo were just wonderful to work with. There was no high pressure to purchase the vehicle. A very professional crew. More

by KEN
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Josh James, Steve Detri
Mar 28, 2024 -

Germain Toyota of Naples responded

Ken, it's great to know that Orlando, Elizabeth, and Guillermo provided a wonderful experience for you at Germain Toyota of Naples. We appreciate your feedback!

March 28, 2024

My service advisor Dameion Reed was awesome. He advised me on what checks the technician was going to perform on my vehicle including my oil change and tire rotation. My vehicle was ready within More

by Sal
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service advisor Dameion Reed
Mar 28, 2024 -

Germain Toyota of Naples responded

Sal, it's awesome to hear that Dameion provided excellent service for your vehicle at Germain Toyota of Naples. We appreciate the recommendation and look forward to assisting you in the future. Drive safely!

March 25, 2024

Very helpful special Nick and Tony Everybody’s very helpful and I will recommend do use Germain Toyota very helpful More

by ginafortino
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick Bastone and Tony very helpful, and the whole crew from the service everybody, very polite, and very helpful
Mar 25, 2024 -

Germain Toyota of Naples responded

Gina, we're so glad to know that Nick, Tony, and the rest of our team at Germain Toyota of Naples were able to assist you! Thanks for recommending us - we truly appreciate it.

March 19, 2024

On time completion of most tasks. Acessible Siena 2023 was not washed; floor is lowered in van due to conversion. Surprised they were not able to put thru the car wash. Not sure they r More

by Smatsick704
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don’t remember
Mar 20, 2024 -

Germain Toyota of Naples responded

We appreciate your feedback and are glad to know that most tasks were completed on time at Germain Toyota of Naples. We apologize if the car wash service didn't meet expectations, we'll look into it for future improvements. Thanks again!

March 16, 2024

I had an excellent experience at this dealership. Iza Ramirez is very knowledgeable and demonstrate excellent customer service skills. Easy financial process. More

by pepinfresh39
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Iza Ramirez
Mar 18, 2024 -

Germain Toyota of Naples responded

We're glad to know you had an excellent experience at Germain Toyota of Naples and found the financial process easy. Your kind words about Iza's knowledge and customer service skills are greatly appreciated!

March 16, 2024

For as busy as your service department is they do a very good job, with the help of our designated representative to keep us informed on the status of the service. Thanks More

by Mary Lou
Recommend Dealer
Yes
Employees Worked With
Jose’s , Steve Detri
Mar 18, 2024 -

Germain Toyota of Naples responded

Mary Lou, we're glad to know our service department at Germain Toyota of Naples has been able to keep you well-informed and satisfied. Thanks for your feedback!

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