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Germain Toyota of Naples
Naples, FL
1,546 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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November 20, 2023
Our experience with Germain Toyota has always been exemplary. Whether it was working with the sales department or the service department the Germain team has been professional, courteous and willing t exemplary. Whether it was working with the sales department or the service department the Germain team has been professional, courteous and willing to go above and beyond normal efforts to take care of any issues we may have had. That includes working with Brian during our recent service appointment. More
by Michelle Wiltgen
Employees Worked With
Brian, Steve Detri
November 19, 2023
Ebron was an exceptional car consultant as he provided customer first service in the process. His knowledge and intentions to help customer are genuine. Brian the Sales Manager also express that at Germ customer first service in the process. His knowledge and intentions to help customer are genuine. Brian the Sales Manager also express that at Germain is about the customer first and not be like other dealerships. More
by Hoseryankee4
Employees Worked With
Ebron
November 17, 2023
Wonderful team work, I felt very comfortable and at ease. Virgilio and Tony worked hard to meet my financial budget without my feel pressured or taken advantage of. As a result, I left Germaine Toyota very h Virgilio and Tony worked hard to meet my financial budget without my feel pressured or taken advantage of. As a result, I left Germaine Toyota very happy, pleased, satisfied and highly Blessed. I HAVE BEAUTIFUL NEW Automobile. More
by Mympok
Employees Worked With
Virgilio Juarez and Tony Grenier
November 14, 2023
Don’t walk, run away from this place. DO NOT BUY A NEW OR USED CAR from these people!! I went to Germain Toyota in June to see if they had pricing and information on the new Toyota Grand DO NOT BUY A NEW OR USED CAR from these people!! I went to Germain Toyota in June to see if they had pricing and information on the new Toyota Grand Highlander Hybrid which they did and said they were taking fully refundable deposits. I asked them if I would be the first one on the list as I needed the car asap. The sales rep Gerardo “Jerry” Gutierrez. I told him to go back and confirm with his managers that I would only put a deposit if I was first in line. He came back again and said I was the first and only deposit. He asked if I had a car to trade in and told him that I was going to sell two cars and pay the rest cash when it came into the dealership. He said that I should get ready to sell the cars as it would be 1-2 months tops before my car came in and said he could only hold the car for 30 days once it comes in. I’m not worried as I sell all my cars privately as these crappy dealerships love to make $6k to $8k on every trade in they get. So I waited, waited, even got a couple emails from the internet sales manager Adrian Morales. He asked if Jerry was keeping in touch and if I was fine with the wait. First month I got weekly calls or emails. Second month become less, third month and for the 4th and 5th month only 1 update. As we approach the end of the year, I need to buy the car before the end of the year for tax purposes. I decide to email them and no response. I go to there website and wow…all of a sudden they have 17 of them and one of them is my model! I go into the dealership to see if I can see the car and they said it was in transit and not there. That’s fine. I then ask to make sure that I can pick it up and Jerry says…I’m sorry. We have someone that put a deposit ahead of you… One…really. I think one of two things happened. They had someone after me agree to pay more, or they did not care and decided to offer me to get my deposit back as he saw I was starting to get pissed off. Or the second reason was they wanted to mark up the vehicle as they agreed to sell it to me at MSRP. I’m so glad I went with my gut and never sold either of my cars and also didn’t trust these xxxxxxxx at Germain Toyota. I would NOT even buy a car from me xxxx suckers if they took $5k off the sticker at this point. All I had to do is call 3 dealerships on the East coast and I had one secured for pickup in under 90 minutes. Going to pick up our new car next Monday and so glad these people aren’t getting a penny of my money. I’m not writing this for their crappy staff to call me or Wendy the GM to try to smooth things over. I believe in Karma and if place went out of business tomorrow I’d be happy with that as a consolation prize. Stay away, stay far away. These people are xxxxx. and deserve to lose their jobs, instead they will most likely promoted instead of demoted. More
by gjoberdorster
Employees Worked With
Jerry
November 14, 2023
Had a wonderful experience with the service manager Edison. He took care of an issue that could of gotten blown out of control. He was mature and thoughtful . My mom who’s 90 years old thanks him Edison. He took care of an issue that could of gotten blown out of control. He was mature and thoughtful . My mom who’s 90 years old thanks him also. The dealership is lucky to have him as service manager. He represents Germain well. More
by Bobby
Employees Worked With
Edison
November 13, 2023
I had very good service experience at Germain Toyota of Naples. I took my car to the service area for a diagnostic problem with my Toyota. I went to the waiting area, I met my service advisor Damieon Naples. I took my car to the service area for a diagnostic problem with my Toyota. I went to the waiting area, I met my service advisor Damieon Reed there. I only had to wait 1 and 50 minutes for diagnoses of the problem. My Toyota is an older model, I was told that the part needed, wasn’t available then. Damieon told me it would be the next day before the part would be available, that he would call me when to return. I return after his call, waiting time was only 1hour and 40 minutes for the install. More
by tdehaven1
Employees Worked With
Damieon D Reed
November 13, 2023
Have been pleased. It’s different each time as you have new hire. I did have to wait longer and was late for another reservation. I had arrived early, but they were r It’s different each time as you have new hire. I did have to wait longer and was late for another reservation. I had arrived early, but they were running late. More
by Lindamorton
Employees Worked With
Josh James, Brian Keny, Ryon Weiben
