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Germain Toyota of Naples

Naples, FL

4.6
1,521 Reviews

13315 N Tamiami Trail

Naples, FL

34110

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Showing 1,521 reviews

October 24, 2023

I had a very pleasurable experience dealing with Micheal and Nick. I had set my expectations with Mike prior to stepping into the dealership. I did not want to get there and be shown 15 trucks that were not More

by Xfamily74X
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mike in sales, Nick in finance.
Oct 24, 2023 -

Germain Toyota of Naples responded

We're delighted to know that Michael and Nick were able to provide you with a great experience at Germain Toyota of Naples. We appreciate your feedback and look forward to serving you for many years!

October 24, 2023

My experience with Germain Toyota of Naples, as well as the top-notch staff, was very positive and professional. My salesman was Abraham V. He is very attentive and resourceful. I've looked and driven more More

by TundraUSN
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Abraham
Oct 24, 2023 -

Germain Toyota of Naples responded

We're so glad to know that Abraham and our team at Germain Toyota of Naples provided you with a positive experience. We appreciate your kind words about his dedication, patience, and professionalism. When the right Tundra comes along for you, we'll be here, ready to assist!

October 24, 2023

Everyone I encountered was professional, courteous, and efficient. Anthony explained everything and answered all of my questions. More

by JD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anthony Cardenas
Oct 24, 2023 -

Germain Toyota of Naples responded

JD, we're glad to know that Anthony and the team at Germain Toyota of Naples were able to provide you with such a professional and efficient experience. Thanks for sharing your feedback with us!

October 24, 2023

Damieon was attentive, explained the options well. He was honest and responsible. I recommend working with him. More

by plutaconsuelo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Damieon
Oct 25, 2023 -

Germain Toyota of Naples responded

Thanks for the kind words and recommendation! Damieon and the team at Germain Toyota of Naples are always here to help!

October 24, 2023

Alejandro Pico and Robert from used vehicles did and amazing work making our car buying a wonderful and quick experience. That is the reason why we love this dealership. More

by Juan Salazar
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Alejandro Pico and Robert from Finance
Oct 25, 2023 -

Germain Toyota of Naples responded

Juan, we're delighted to know Alejandro, Robert, and our team made your car-buying experience wonderful at Germain Toyota of Naples. We appreciate the love! Wishing you many safe and happy miles ahead!

October 21, 2023

Entregar el carro sin mostrar lo q hicieron y el cliente queda ? bueno tener Fe q todo estuvo bien More

by mariaclaragalvis
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Josh James, Brian Keny, Steve Detri, Ryon Weiben
Oct 26, 2023 -

Germain Toyota of Naples responded

Maria, gracias por la reseña! Estaría encantado de hablar con usted para ver qué más puedo hacer para ayudarle. Por favor contáctame directamente. Gracias, Cindy Lentz - Fixed Operations Director - clentz@germain.com

October 19, 2023

Germain Toyota has helpful and professional staff. Pleasure to work with them. Yani was very helpful. Good waiting area too More

by Joaspencer4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Yani, Steve Detri
Oct 19, 2023 -

Germain Toyota of Naples responded

We're delighted to know you had a positive experience with Yani and the rest of our team at Germain Toyota of Naples. Thanks for your feedback about our waiting area too! We hope you have a great day!

October 17, 2023

Germaine Toyota is the best. They take excellent care of us. We have been coming here for years and the service is first rate. More

by tmebarry
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Martin
Oct 17, 2023 -

Germain Toyota of Naples responded

Thanks for the kind words! We're so glad to know you've had consistent, top-notch service at Germain Toyota of Naples. Here's to many more years together!

October 16, 2023

Cannot trust information about new car inventory. Service is very good and waiting area is excellent. More

by Drs
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ann, kris
Oct 17, 2023 -

Germain Toyota of Naples responded

We're glad to know you've had a positive experience with our service department and waiting area, but we're sorry if there were any issues regarding the new car inventory. We strive for transparency in all aspects of our business and would like to understand more about your concern. Please feel free to reach out so we can address this directly. Thank you, Wendell Hardy - General Manager - (239) 301-3313

October 16, 2023

Very professional and courteous. I will definitely be a return customer when I need too! More

by aychcp
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Alex, Luis, Ryon Weiben
Oct 16, 2023 -

aychcp responded

Very Professional and Courteous, I will definitely return when I need too. I was not told the truth about the darkness of my window tint which took place at 10:00 Thursday on 10/12/2023.

Oct 17, 2023 -

Germain Toyota of Naples responded

We appreciate the positive feedback! Thank you for your business and support, we look forward to assisting you next time here at Germain Toyota of Naples!

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