Dealer Reviews
Service Reviews
Cars for Sale
Write a Review
Dealer Log In
Back

Germain Toyota of Naples

Naples, FL

Overview
Reviews
Vehicles
4.7
1,616 Reviews
Call Dealership (888) 722-4942
View Awards

13315 N Tamiami Trail

Naples, FL

34110

Directions

By Type

Showing 1,616 reviews

May 02, 2024

I would like to thank Mike Miller and Josh for providing me without standing customer service during my recently lease purchase. Josh was able to make sure I got the deal I wanted. Thank you both I apprecia More

by naples01
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Josh James
Report | Print
May 03, 2024 -

Germain Toyota of Naples responded

We're so glad to know that Mike and Josh were able to provide you with outstanding service during your lease purchase at Germain Toyota of Naples. Thanks for the review, we appreciate it!

May 02, 2024

Quality service and reputation of dealership and service personnel were knowledgeable and professional I will return in the future More

by tgrady9
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Josh James, Brian Keny, Steve Detri, Ryon Weiben
Report | Print
May 03, 2024 -

Germain Toyota of Naples responded

We're glad to know you had a positive experience with our knowledgeable team at Germain Toyota of Naples. We appreciate your feedback and are here for any of your future needs!

April 30, 2024

Germain Toyota is the best. they have really good customer service .the way the organize the service More

by mackenzymerius1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Josh James, Brian Keny, Ryon Weiben
Report | Print
Apr 30, 2024 -

Germain Toyota of Naples responded

Thank you for choosing Germain Toyota of Naples, we appreciate your positive feedback!

April 30, 2024

My Service Advisor was Ann Marie Roebuck and the service was great. I always ask for her. She does a great job. More

by janridings
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Edison, the Service Manager is very good at his job.
Report | Print
Apr 30, 2024 -

Germain Toyota of Naples responded

We're so glad to know that Ann Marie is consistently providing you with great service at Germain Toyota of Naples. We appreciate your loyalty and look forward to serving you again!

April 30, 2024

I’m from out of town. The service department checked out my car without an appointment and addressed my concern about a flat tire in a very timely manner! More

by Visitor from
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Martin
Report | Print
Apr 30, 2024 -

Germain Toyota of Naples responded

We're glad we could assist with your car troubles during your visit to our city! Our team at Germain Toyota of Naples always strives for efficient and quality service. Safe travels back home!

April 26, 2024

My experience was horrible. They did not speak to at all prior to taking my vehicle. I had to chase the manager of the dealership to find out what they were doing with my vehi More

by wyngarrity
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Steve Detri
Report | Print
Apr 28, 2024 -

Germain Toyota of Naples responded

I'm truly sorry to read about your experience. Communication is key in our business and it's clear we fell short during your visit, which isn't the standard we aim for. I'd like to learn more about this situation and see how we can make things right with you. Please reach out at a time that works best for you so that I may assist you further. Thank you, Cindy Lentz - Fixed Operations Director - clentz@germain.com

April 24, 2024

Very efficient process and courteous personnel. Happy a shuttle service was available. They even ran my car through the car wash at the end. More

by Peggy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anthony
Report | Print
Apr 24, 2024 -

Germain Toyota of Naples responded

Peggy, we're glad to know you found our process efficient and appreciated the shuttle service at Germain Toyota of Naples. We always aim for a complete customer experience - clean car included! Thanks for your review!

April 23, 2024

He treated us very kind and with a lot of patience. He is a really nice seller. More

by Enrique
Recommend Dealer
Yes
Employees Worked With
Josh James
Report | Print
Apr 24, 2024 -

Germain Toyota of Naples responded

Enrique, we're thrilled to see this praise for our team at Germain Toyota of Naples! Thank you!

April 23, 2024

Great attention specifically from Guillermo and Ray . They tried to adjustment our expectations .Both are amazing salespeople More

by Tania
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Guillermo and Ray
Report | Print
Apr 23, 2024 -

Germain Toyota of Naples responded

Tania, we're so glad to know that Guillermo and Ray were able to assist you at Germain Toyota of Naples. Thanks for the shout-out!

April 23, 2024

The Best, Damien does a great job. I would refer him to anyone I know and everyone More

by Embossme2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Damien
Report | Print
Apr 23, 2024 -

Germain Toyota of Naples responded

Thank you for leaving Germain Toyota of Naples a five-star review! We are thrilled that Damien did an excellent job.

1
...
21
22
23
...
162