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Germain Toyota of Naples

Naples, FL

Overview
Reviews
Vehicles
4.7
1,570 Reviews
Call Dealership (888) 722-4942
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13315 N Tamiami Trail

Naples, FL

34110

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Showing 1,570 reviews

March 25, 2024

Very helpful special Nick and Tony Everybody’s very helpful and I will recommend do use Germain Toyota very helpful More

by ginafortino
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick Bastone and Tony very helpful, and the whole crew from the service everybody, very polite, and very helpful
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Mar 25, 2024 -

Germain Toyota of Naples responded

Gina, we're so glad to know that Nick, Tony, and the rest of our team at Germain Toyota of Naples were able to assist you! Thanks for recommending us - we truly appreciate it.

March 19, 2024

On time completion of most tasks. Acessible Siena 2023 was not washed; floor is lowered in van due to conversion. Surprised they were not able to put thru the car wash. Not sure they r More

by Smatsick704
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don’t remember
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Mar 20, 2024 -

Germain Toyota of Naples responded

We appreciate your feedback and are glad to know that most tasks were completed on time at Germain Toyota of Naples. We apologize if the car wash service didn't meet expectations, we'll look into it for future improvements. Thanks again!

March 16, 2024

I had an excellent experience at this dealership. Iza Ramirez is very knowledgeable and demonstrate excellent customer service skills. Easy financial process. More

by pepinfresh39
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Iza Ramirez
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Mar 18, 2024 -

Germain Toyota of Naples responded

We're glad to know you had an excellent experience at Germain Toyota of Naples and found the financial process easy. Your kind words about Iza's knowledge and customer service skills are greatly appreciated!

March 16, 2024

For as busy as your service department is they do a very good job, with the help of our designated representative to keep us informed on the status of the service. Thanks More

by Mary Lou
Recommend Dealer
Yes
Employees Worked With
Jose’s , Steve Detri
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Mar 18, 2024 -

Germain Toyota of Naples responded

Mary Lou, we're glad to know our service department at Germain Toyota of Naples has been able to keep you well-informed and satisfied. Thanks for your feedback!

March 14, 2024

Liars. ...just like the rest! I would take your money elsewhere! Professional liars staff this business! More

by rfree96938
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
No
Employees Worked With
The rest of them , Josh James, Brian Keny, Steve Detri, Ryon Weiben
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Mar 14, 2024 -

Germain Toyota of Naples responded

I'm very sorry to see this type of feedback. It's our goal to provide honest, transparent service and I'd appreciate the opportunity to discuss this experience further. Please consider reaching out directly - I am here to help. Thank you, Ryon Weiben - General Sales Manager - rweiben@germain.com

March 12, 2024

Great Service Thank you Damion Reed so polite speak to everyone so professional make a customer want to come back I saw him he knows how to multi task More

by dianekwilson1
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Damion Reed
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Mar 13, 2024 -

Germain Toyota of Naples responded

Diane, we're so glad to know that Damion's professionalism and multitasking skills made a positive impression on you at Germain Toyota of Naples. We look forward to your next visit!

March 11, 2024

On time appointments… professional… excellent dealership…highly recommend..great communication while car is being serviced More

by pegkochanek
Recommend Dealer
Yes
Employees Worked With
Louis
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Mar 11, 2024 -

Germain Toyota of Naples responded

We're glad to know you had a timely and professional experience at Germain Toyota of Naples! Thanks for recommending us, we appreciate your support.

March 11, 2024

Ann Marie always does an excellent job of working with me on the service of my car More

by Jim
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ann Marie
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Mar 11, 2024 -

Germain Toyota of Naples responded

Jim, we are thrilled that you had such a positive experience working with Ann Marie! Thank you for trusting Germain Toyota of Naples with your business. We hope to see you again down the road!

March 09, 2024

Associate Mr. Reid was very helpful kept me informed as to the problem and saw that it was properly taken care of . I have been a customer since arriving in Naples More

by Wife of owner of vehicle
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mr DAMIEN REID
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Mar 11, 2024 -

Germain Toyota of Naples responded

We're so glad to know that Mr. Reid and our team at Germain Toyota of Naples have been able to consistently provide you with great service over the years! Thank you for being a loyal customer, we appreciate your support.

March 09, 2024

Very personable sales associate José, was patient. José is knowledgeable of the working of the new vehicles. He helped us transition into the technology used in the new cars. More

by cwilson2146
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Jose
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Mar 11, 2024 -

Germain Toyota of Naples responded

We're glad to know that José was able to assist you with your transition into new vehicle technology at Germain Toyota of Naples. Thanks for sharing this positive feedback!

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