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Germain Toyota of Naples

Naples, FL

4.6
1,542 Reviews

13315 N Tamiami Trail

Naples, FL

34110

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Showing 1,542 reviews

December 10, 2024

We were very happy with the guys we dealt with. Felt comfortable throughout the whole buying experience and we Love our new car. Thanks so much guys! More

by Ajnme1
Recommend Dealer
Yes
Employees Worked With
Damian and Vincent
Dec 10, 2024 -

Germain Toyota of Naples responded

We're delighted to hear that you felt comfortable during your buying experience at Germain Toyota of Naples and are loving your new car! Thank you for choosing us, and enjoy the ride!

December 07, 2024

Efficient, personable staff, excellent service every time my car is due for checks‼️ I highly recommend. More

by kim
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Rep. Dahiana
Dec 09, 2024 -

Germain Toyota of Naples responded

Kim, thank you for recommending Germain Toyota of Naples! We're delighted to hear that our team consistently provides excellent service. We look forward to seeing you next time your car is due for a check-up!

December 07, 2024

Outstanding! Kept me informed when timing of delivery needed adapting. JJ was terrific at all times! More

by mama U
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jennifer J, Ezekiel G
Dec 09, 2024 -

Germain Toyota of Naples responded

Thank you for this great review of Germain Toyota of Naples! See you next time!

December 06, 2024

it's really easy to sell a car. But even when I buy two within a month it's next to impossible to get the sales team to follow up. Long story short, I bought a long-term extended wa More

by Danny.Fuston
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Josh James
Dec 09, 2024 -

Germain Toyota of Naples responded

Danny, I'm sorry to hear about the lack of post-sales follow-up you've experienced. This isn't the level of service we aim for, and I apologize for any frustration caused. Please reach out to me directly so we can address this issue promptly and make this right. Thank you, Ryon Weiben - General Sales Manager - rweiben@germain.com

Dec 09, 2024 -

Danny.Fuston responded

Fortunately and unfortunately, 30 minutes after posting my negative review last Friday, Steve of your sales management team processed my warranty termination, thus resolved my concern. I am sorry the two weeks of no response from calls or emails occurred and I understand the sales agents don’t make money on follow up paperwork. Maybe an opportunity in here somewhere… If I see a place to upgrade my review, I will.

December 06, 2024

Ann, helped me right away with a nail, that turned out to be 2 nails in my tire. I had gone to a tire store, where they told me they couldn’t fix and I needed a new tire. Thank you Ann for your honesty and h More

by Susan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ann
Dec 09, 2024 -

Germain Toyota of Naples responded

Susan, we're delighted to hear that Ann was able to assist you with your tire issue at Germain Toyota of Naples. We pride ourselves on honesty and excellent service. Thank you for sharing your experience!

December 02, 2024

April was our sales girl. She did not pressure us and was very helpful. She is very knowledgeable and a lovely person. The dealership is very well run. More

by back
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
April, Ryon Weiben
Dec 02, 2024 -

Germain Toyota of Naples responded

We're delighted to hear that April provided such a helpful and pressure-free experience at Germain Toyota of Naples. It's great to know you found our dealership well-run, and we appreciate your feedback!

December 02, 2024

I had a wonderful experience with Jennifer Jones and the rest of the staff, they were very helpful and the transaction went smoothly. More

by claudiarios0978
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jennifer Jones & Ray Hernandez
Dec 03, 2024 -

Germain Toyota of Naples responded

We're delighted to hear that Jennifer Jones and the team at Germain Toyota of Naples provided you with a smooth transaction. Thank you for sharing your experience!

December 01, 2024

I recently purchased a 2019 Mazda 3 Preferred from Germain Toyota on Monday, 11/25/24. I was recommended this dealership from a family member. The sales process was excellent, and the salesperson Howa More

by baptistea
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Damion
Dec 02, 2024 -

Germain Toyota of Naples responded

I'm sorry to hear about the issues you've encountered after your purchase. We strive for customer satisfaction, and it's concerning that this hasn't been reflected in your experience with us. Please reach out so we can address the GAP cancellation, warranty concerns, and spare-key issues promptly. Thank you for bringing this to our attention; we're here to help resolve it swiftly. Ryon Weiben - General Sales Manager - rweiben@germain.com

December 01, 2024

Had a great experience at Germain Toyota of Naples. I worked with Seth Ciani sales associate. Seth and the rest of the staff were very friendly and helpful. More

by Craig McKeever
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tony Grenier
Dec 03, 2024 -

Germain Toyota of Naples responded

Craig, we're delighted to hear that Seth and the team at Germain Toyota of Naples provided you with a great experience. Thank you for choosing us!

November 30, 2024

Ótimo local para você comprar seu auto, atendimento excelente tudo com muito detalhe, resolverem todas as questões muito rápido.super indico More

by jean79.keller
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Alejandro pico, Josh James, Brian Keny, Steve Detri, Ryon Weiben
Dec 03, 2024 -

Germain Toyota of Naples responded

Obrigado por compartilhar sua experiência positiva com a Germain Toyota of Naples! Estamos felizes em saber que nosso atendimento detalhado e eficiente atendeu suas expectativas. Agradecemos pela recomendação!