Germain Toyota of Naples

April was absolutely Excellent as was the Manager Mason A WONDERFUL experience I definitely will recommend them to my friends Mason A WONDERFUL experience I definitely will recommend them to my friends More

As I've stated in my previous reviews of Germain Toyota of Naples, Florida, I have purchased 3 new Toyota's from Germain within the last 3 years and have used Dameion Reed as a service advisor for all of m of Naples, Florida, I have purchased 3 new Toyota's from Germain within the last 3 years and have used Dameion Reed as a service advisor for all of my service needs. Dameion is an excellent listener and people person. He also has an exceptional background in automotive service. Putting aside his knowledge and expertise, Dameion will work with the customer and get the owner back into his vehicle in a timely manner. I was in and out of the service department within an hour and a half, respectfully for an oil change and tire rotation for my 2023 Tacoma. Not only do I highly recommend Dameion as a service advisor, I highly recommend Germain Toyota of Naples, Florida for all of your Toyota needs. Sincerely Sal N. More

Walked in first thing on Sat AM and wanted to see the new Grand Highlander and Ronnie did a great job explaining the difference between it and the reg Highlander Grand Highlander and Ronnie did a great job explaining the difference between it and the reg Highlander More

I purchased a car on January 2, 2024. I had some question about some of the Features on the car, and Jennifer Jones was extremely helpful. 5 stars for Jennifer! I had some question about some of the Features on the car, and Jennifer Jones was extremely helpful. 5 stars for Jennifer! More

I brought my car in for the required service at 10,000 miles was very happy with the service I received I pre-made my appointment and was in and out within an hour and everyone was friendly and personable miles was very happy with the service I received I pre-made my appointment and was in and out within an hour and everyone was friendly and personable. It was a very nice experience. More

The biggest reason I like service at Germain is my service person AnnMarie she is professional and efficient and I can trust her advice. service person AnnMarie she is professional and efficient and I can trust her advice. More

Salesman Kris was excellent from the initial phone call thru delivery. Nick in finance made paperwork a breeze. thru delivery. Nick in finance made paperwork a breeze. More

* Tremendous effort to solve my problem without having a formal appt. * one two three four formal appt. * one two three four More

I set up an appointment at Germain Toyota to have the driver’s side rear suspension inspected on my 2017 Highlander. It had recently been involved in an accident and I wanted to be certain the car was sa driver’s side rear suspension inspected on my 2017 Highlander. It had recently been involved in an accident and I wanted to be certain the car was safe to drive. I was told the inspection would cost me $95.00. When I arrived for the inspection, Rudy told me the charge would be $190.00. When I told him I was quoted $95.00. He told me it couldn’t be done for that price. I told him I would take the somewhere else. He then said he would honor my $95.00 quote. Two and a half hours later Rudy told me my inspection was completed and my rear suspension was fine. He then proceeded to tell me my Highlander needed an alignment as the steering wheel was cocked to one side. He told me the inspection would cost me $135.00. I refused the alignment. And told him my vehicle did not need an alignment and the steering wheel was not cocked to one side. I have been a customer of Germain Toyota for over 13 years and have never been treated this way. I have always been able to count on Germain Toyota for prompt, quality service at a fair price. I certainly hope this is not the way all of your customers are being treated now. Michael Jones More

Excelent Serv ! I will recommend to anyone . Especially the guy name Manny . Very professional and friendly. I’ll will give him 9.5 of 10 I will recommend to anyone . Especially the guy name Manny . Very professional and friendly. I’ll will give him 9.5 of 10 More