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Germain Toyota of Naples

Naples, FL

4.7
1,616 Reviews

13315 N Tamiami Trail

Naples, FL

34110

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Showing 1,616 reviews

August 10, 2024

I scheduled a oil change and when I got there they said that the vehicle didn’t need one and I had to come back other day, I said why the person help me didn’t said anything and make me loose a day of work More

by Rjcgeneral
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service dept.
Aug 11, 2024 -

Germain Toyota of Naples responded

I'm sorry to hear about your experience. We are committed to honest, comprehensive, and accommodating customer service, and it's clear we let you down. I'd like to help resolve all outstanding issues—please reach out directly when you have a moment. Thank you, Edison Espinal - Service Manager - eespinal@germain.com

August 09, 2024

They are always quick and I never have to worry if anything is done right, it’s always perfect!! More

by Downz3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Martin Olivera, Josh James, Brian Keny, Steve Detri, Ryon Weiben
Aug 12, 2024 -

Germain Toyota of Naples responded

Thank you for trusting Germain Toyota of Naples with your automotive needs! We are glad to have you as a loyal client!

August 06, 2024

Good service. Eric is a good salesman got me the car I wanted. Eric is knowledgeable about the Toyota vehicle line. More

by Robin
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Eric
Aug 07, 2024 -

Germain Toyota of Naples responded

Robin, thanks for the shoutout! We're glad Eric could help you find the perfect car at Germain Toyota of Naples. Enjoy your new ride!

August 01, 2024

Always professional and takes the time to answer any questions. Does not try to rip you off and overcharge for unneeded services thanks to Ann Roebuck an honest service tech. More

by Nuchared
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anne Roebuck
Aug 01, 2024 -

Germain Toyota of Naples responded

Nuchared, we're glad to hear Ann provided you with honest and professional service at Germain Toyota of Naples. Thanks for the great feedback!

August 01, 2024

He was very easy to understand and explained everything that was listed from the actual mechanic that performed the work. More

by vicki.billiet
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I HAD NO CONTACT WITH MGMT. OR ADMIN. PEOPLE
Aug 01, 2024 -

Germain Toyota of Naples responded

We're glad to hear that our team at Germain Toyota of Naples provided clear and thorough explanations for you. Thanks for sharing your positive experience!

July 30, 2024

Muy buen trabajo muy profesional y excelente servicio a la hora de mostrar los diferentes modelos de carros y posibilidades de compra muy buen vendedor More

by blancobarceloamanda
Recommend Dealer
Yes
Employees Worked With
Rafael , Josh James, Brian Keny, Steve Detri, Ryon Weiben
Jul 31, 2024 -

Germain Toyota of Naples responded

Jesús, gracias por esta valiosa reseña! Nos alegra saber que tuvo una experiencia positiva con nuestro equipo en Germain Toyota of Naples. Estamos aquí para ayudarle siempre que lo necesite!

July 28, 2024

Anthony is very professional and is always extremely helpful. He will help research and obtain solutions for whatever is needed. You can count on Anthony and the rest of the service team at Germain To More

by Dave H
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anthony Cardenas
Jul 29, 2024 -

Germain Toyota of Naples responded

Dave, we're delighted to hear that Anthony and our service team at Germain Toyota of Naples provided such excellent assistance. Thanks for the great feedback!

July 28, 2024

Service was prompt and professional. Rodolfo couldn’t have been nicer. I have brought my cars here since we moved to Florida and will continue to do so. More

by Lbh
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rodolpho
Jul 29, 2024 -

Germain Toyota of Naples responded

We're delighted to hear that Rodolfo and the team at Germain Toyota of Naples provided prompt and professional service. Thanks for your continued trust in us!

July 28, 2024

I was totally thrilled with the work Germain did with my car. The bodywork was perfect. I was also elated to find that the inside of my car had been cleaned- even the spots on my seats. It is like a bra More

by sherh619
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Devin - Body shop
Jul 29, 2024 -

Germain Toyota of Naples responded

Sherh619, we're delighted to hear that Devin and the Germain Toyota of Naples team exceeded your expectations with their bodywork and attention to detail. Thanks for recommending our body shop!

July 28, 2024

Car was in for routine oil change. Anthony got me out on time for a dental appointment. More

by joedemeo
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anthony
Jul 29, 2024 -

Germain Toyota of Naples responded

Thank you for this 5-star review of Germain Toyota of Naples! We will pass along your kudos to Anthony. Have a lovely day!

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