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Germain Toyota of Naples

Naples, FL

4.6
1,521 Reviews

13315 N Tamiami Trail

Naples, FL

34110

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Showing 1,521 reviews

March 09, 2024

Very personable sales associate José, was patient. José is knowledgeable of the working of the new vehicles. He helped us transition into the technology used in the new cars. More

by cwilson2146
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Jose
Mar 11, 2024 -

Germain Toyota of Naples responded

We're glad to know that José was able to assist you with your transition into new vehicle technology at Germain Toyota of Naples. Thanks for sharing this positive feedback!

March 06, 2024

April did a fantastic job getting the price I wanted. Best new car buying experience I've ever had with a Toyota dealership. More

by Tom B
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
April , Josh James, Brian Keny, Steve Detri
Mar 06, 2024 -

Germain Toyota of Naples responded

Tom, we're delighted to know April was able to assist you in getting the price you wanted at Germain Toyota of Naples. Thanks for sharing your positive car-buying experience with us!

March 05, 2024

Always great and polite service. They service the car pretty fast and they have a free shuttle. I’m satisfied. More

by klevistoshka0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Martin Olvera
Mar 06, 2024 -

Germain Toyota of Naples responded

We're glad to know you had a great experience with our team at Germain Toyota of Naples. We strive for efficient and courteous service, so it's fantastic to see that reflected in your visit!

March 03, 2024

I went in for one thing that should take 45 minutes and I was there for 3 hours because they did an extensive analysis of the car that they never asked me if I had the time to wait. More

by maryfsmith
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Insure
Mar 04, 2024 -

Germain Toyota of Naples responded

Mary, I'm sorry to learn your wait time took longer than anticipated. We aim for efficiency and clear communication with our customers, so it's disappointing that we missed the mark this time. We understand your frustration and will address this as a team so we can make improvements going forward. If you'd like to discuss this further or have any other concerns, please don't hesitate to reach out directly. Thank you, Cindy Lentz - Fixed Operations Director - clentz@germain.com

February 27, 2024

Dimitri Haynes was my sales consultant and I hit the jackpot with Dimitri. He is so knowledgeable and took time to explain everything to me. He was very respectful and I will recommend Dimitri to my fri More

by jeanburton0202
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Dimitri Haynes
Feb 27, 2024 -

jeanburton0202 responded

The employees I have had dealings with at Germain Toyota of Naples have been very friendly and knowledgeable.

Feb 27, 2024 -

Germain Toyota of Naples responded

Thank you for sharing your stellar experience with Dimitri at Germain Toyota of Naples! We truly appreciate your business and wish you many safe travels ahead!

Feb 27, 2024 -

jeanburton0202 responded

Thank You for great service

February 25, 2024

Good service good service person who truly helped me as a customer she does a great job More

by Jpcchris
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Did not work with them
Feb 26, 2024 -

Germain Toyota of Naples responded

Thank you for the review! We hope to see you again at Germain Toyota of Naples!

February 24, 2024

They listened to what I was looking for and ny expectations! Giovani and Tony were awesome! More

by Mercy0444
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Giovani and Tony
Feb 26, 2024 -

Germain Toyota of Naples responded

Thank you for the review! We appreciate the kind words about Giovani and Tony and hope to see you again at Germain Toyota of Naples!

February 23, 2024

While searching for a vehicle, I saw a 2yo 2022 model with an incredibly low 1898 miles at a dealer 530 miles from me. I messaged Germain Toyota and was contacted by sales rep Ricardo Serrate. We set a More

by GeorgeB PCB
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ricardo Serrate, Manager Anthony
Feb 23, 2024 -

Germain Toyota of Naples responded

George, it's fantastic to know that Ricardo and Anthony provided you with such a smooth car-buying experience at Germain Toyota of Naples. We appreciate your recommendation and are here if you need anything else in the future!

February 20, 2024

Good communication Immediate response to tire issue Handled immediately and completely with tools put away Charges were reasonable Thanks More

by Astitzer4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe, Josh James, Brian Keny
Feb 20, 2024 -

Germain Toyota of Naples responded

We're glad to know you had a positive experience with our team at Germain Toyota of Naples. We strive for good communication and quick solutions, so it's great to see that reflected in your visit! Thanks for the review!

February 18, 2024

Very knowledgeable about products. Took plenty of time to explain things. Would recommend in the future. More

by Bobbyelsie
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
V and tony
Feb 19, 2024 -

Germain Toyota of Naples responded

We're glad to know our team at Germain Toyota of Naples was able to provide you with a thorough explanation about our products. Thanks for recommending us!

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