Germain Toyota of Naples

First time visiting, just moved to Naples, needed an oil change on my 2013 highlander, Peggy met me at the entrance door and took excellent care of my car needs. Peggy is a very pleasant person to work with change on my 2013 highlander, Peggy met me at the entrance door and took excellent care of my car needs. Peggy is a very pleasant person to work with, I could tell she enjoys her job and helping customers. Thank you for an excellent experience at a car dealer, which is rare these days. nr lucas More

I don't have to wait too long, and there is a "quiet room" for me to wait in. I can read to pass the tme. The car is always clean when I get it back. The Service Dept. keeps my car running the wa "quiet room" for me to wait in. I can read to pass the tme. The car is always clean when I get it back. The Service Dept. keeps my car running the way I would expect it to. I always recommend Gemain Toyota. Have not had a bad experience there yet, and this has been since 2006. Cary Vhugen was my first salesman. I'm happy for his success. Beverly Iglai More

Excellent customer service. Everybody was very helpful and cordial. Everything was arranged over the phone without any problems. Paperwork and car was ready when I arrived. It was a great experience do and cordial. Everything was arranged over the phone without any problems. Paperwork and car was ready when I arrived. It was a great experience doing business there. More

I forget the name of the lady who helped me but she was magnificent, in the service department. Older, thin, petite and extremely efficient and courteous. She fit me in at the last minute. Had to travel magnificent, in the service department. Older, thin, petite and extremely efficient and courteous. She fit me in at the last minute. Had to travel to Largo immediately following maintenance and she made that possible. I can't remember names anymore... getting too old. More

Frank was very nice. His customer service skills where excellent. He made sure my car was take care off. Went above and beyond to make sure my experience at toyota service was excellent. excellent. He made sure my car was take care off. Went above and beyond to make sure my experience at toyota service was excellent. More

I find this attempt at customer feedback mystifying. Both GM and Toyota do the same thing. After EVERY service call, I am told by one or more employees that the rating for the individual or the dealers Both GM and Toyota do the same thing. After EVERY service call, I am told by one or more employees that the rating for the individual or the dealership has to be the best or it counts as a failure. Actually the young lady who took care of me was great and the experience was excellent, but if it wasn't I wouldn't rate it as such. Wouldn't it be better if I felt free to say the snacks were stale (they weren't) or the floor was dirty (it wasn't)? More

The employees were very nice to deal with, professional and pleasant. The car came back washed and clean. As always pricing could be a little more competitive. and pleasant. The car came back washed and clean. As always pricing could be a little more competitive. More

Very professional quick service clean waiting area Very professional quick service clean waiting area friendly personel answered questioning pertaining to my car. Offered me a solution with a Very professional quick service clean waiting area friendly personel answered questioning pertaining to my car. Offered me a solution with a company tht could help More

Ann Marie Roebuck was very courteous and thorough. I felt very well taken care of, and she kept me up to date the whole time my car was in fro repairs. I would definitely bring my care back to this dealer fo very well taken care of, and she kept me up to date the whole time my car was in fro repairs. I would definitely bring my care back to this dealer for service again. More

Prompt attention and assistance. Comfortable waiting room and complimentary beverages. Service for 2013 Toyota Camry XLE was 45 minutes less than expected. I assumed that service for vehicle would ta room and complimentary beverages. Service for 2013 Toyota Camry XLE was 45 minutes less than expected. I assumed that service for vehicle would take around 2 hours. Service for vehicle was completed in 75 minutes. This is the fourth vehicle that I have purchased from this dealership. Thank You for the past years of quality service. More