Germain Toyota of Naples

Very good service. Friendly and helpful. My husband and I have bought cars from you in the past. I had received a recall notice in the mail and your team took care of it right away. Very clean facility, I have bought cars from you in the past. I had received a recall notice in the mail and your team took care of it right away. Very clean facility, too. More

Getting an appointment was easy as well as checking in with the service advisor. I went in for an oil change and checkup at 160,000 miles. Service found other items which needed to be done and explained with the service advisor. I went in for an oil change and checkup at 160,000 miles. Service found other items which needed to be done and explained the reasons so I had them performed. Only reason I gave a lower rating for price is that the labor costs seem extremely high. Otherwise, great job. More

I've been dealing with Germain Toyota with three different Venzas so far and my experience across the board has been a good one. Buying a car is stressful but my negotiations with Germain have been different Venzas so far and my experience across the board has been a good one. Buying a car is stressful but my negotiations with Germain have been fun. I come to the dealership for Service cause they know their cars best and I believe in going back to the place I bought the car. I've been with Toyota since 1996, thru 8 different new Toyotas and (knock on wood) have never had a major service issue with any of them. Germain's employees are pleasant to deal with, knowledgeable and accurate with the time and cost estimates. There is nothing not to like. I hope Toyota continues to provide the cars I prefer to purchase cause I like dealing with Germain. More

My vehicle was examined and Richard explained its needs well. I agreed to have work done and free loaner vehicle was made available. A ll done well. well. I agreed to have work done and free loaner vehicle was made available. A ll done well. More

We had not brought the car back since purchasing our Camry. We were pleasantly surprised with the friendliness, efficiency and the way they kept us informed as to how long it would be etc. When finished Camry. We were pleasantly surprised with the friendliness, efficiency and the way they kept us informed as to how long it would be etc. When finished we had a nicely washed car! Great service. Thank you and your staff so much.. Clifton Linscott More

I spoke to Paul earlier in the morning. He set up an appointment and I was taken right away. As this was part of the free 2 year maintenance Toyota offered I was given the 20,000 mile service free of ch appointment and I was taken right away. As this was part of the free 2 year maintenance Toyota offered I was given the 20,000 mile service free of charge. The service took exactly 1 hour as Paul said. He walked me through everything that was done and then washed the car. I was extremely satisfied with him, the showroom and waiting room at Germain Toyota. More

Frank was very efficient in processing my service appointment and everything was completed in 35 minutes! I was a half hour for my 730am appt., but Frank quickly processed the check-in and had the 5 appointment and everything was completed in 35 minutes! I was a half hour for my 730am appt., but Frank quickly processed the check-in and had the 5000 mile service completed with complimentary car wash and I was on my way home by 745am! Great customer service, which is lacking in most organizations in the past several years nationwide! We purchased a 2010 Prius from your dealership, which we still own and you've serviced it and a 2010 Camry Hybrid that was purchased in Ohio and you've serviced it also when we are at our Fl condo. Thanks again Frank to you and the overall management's commitment to excellence, David W. Linegang P.S. The survey cite finally recognized me via Facebook and Goggle!!?? More

I dropped off my vehicle for service and was offered a loaner which I was very appreciated of. I had my 2 children with me and some staff went over to them when I was busy giving my information and they loaner which I was very appreciated of. I had my 2 children with me and some staff went over to them when I was busy giving my information and they offered them snack and a drink and kept them occupied. Ann (the service manager) was extremely helpful and courteous. I received several calls while my van was in the shop giving me updates and quotes. I did not have any "unwanted surprises" when I picked up my van. The drop-off and pick-up was very speedy...I did not have to wait long for either process. I highly recommend Germain for a vehicle purchase or service. More

2013 Toyota Camry (10,000 miles) would not go when accelerator depressed.I called Germain and Frank provided me with 24 roadside assistance #. Vehicle was towed within the hour. Frank responded to al accelerator depressed.I called Germain and Frank provided me with 24 roadside assistance #. Vehicle was towed within the hour. Frank responded to all my questions personally, provided me with a loaner car for 2 days while my car was repaired. He was efficient, friendly and made a stressful sitiuation tolerable. I was very pleased with my overall experience, however I was not happy that my almost brand new Toyota has had 2 major problems. More

The alternator on our Solara stopped working at 6:00PM; I called the service department at 7:30AM the next day and was told to bring the car in ASAP. By 1:30PM, the car was fixed and back on the road. I wa called the service department at 7:30AM the next day and was told to bring the car in ASAP. By 1:30PM, the car was fixed and back on the road. I was most impressed and pleased to get such a quick turnaround on an emergency (non-scheduled) service appointment. More