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Germain Toyota of Naples
Naples, FL
1,800 Reviews
When you purchase a new Toyota from Germain you’ll experience The Germain Advantage; a complimentary lifetime non-factory limited warranty good at participating dealerships, complimentary basic maintenance and complimentary loaner cars. Germain Toyota’s primary goal is to satisfy our customers. We offer one of the most comprehensive parts and service departments in the automotive industry and carry an extensive inventory of new and used Toyota cars, trucks and SUV’s. Our used car lot, The Big Lot, carries a great selection of certified pre-owned Toyotas with a 100,000 mile warranty. We work with a vast array of lending sources to make sure you will get the most complete and comprehensive financial package available. Our online dealership was created to enhance the buying experience for each and every one of our internet customers. A new Toyota is waiting for you at Germain Toyota of Naples.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday 11:00 AM - 5:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
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Showing 1,800 reviews
March 08, 2014
I was treated very well by both Frank and Ann-Marie. I had an oil change, tires rotated and flushing and replacement of the brake fluid. Everyone I talked to was courteous and helpful. Very much appreci had an oil change, tires rotated and flushing and replacement of the brake fluid. Everyone I talked to was courteous and helpful. Very much appreciated the complimentary car wash. More
by ramoody
Employees Worked With
Frank Lopez, Ann-Marie Roebuck
March 07, 2014
Painless,, Ann-Marie Roebuck is great. Thank you for being so nice and helpful, I will tell my friends and family. and thanks for taking the car in on such short notice. See you next time. being so nice and helpful, I will tell my friends and family. and thanks for taking the car in on such short notice. See you next time. More
by mikeet
Employees Worked With
Ann-Marie Roebuck, Ann-Marie Roebuck
March 06, 2014
I MET WITH MIKE CUNNINGHAM WHO WAS VERY FRIENDLY , KNOWLEGEABLE AND PROFESSIONAL. HE SET ME UP WITH AN APPOINTMENT AND MY CAR WAS FINISHED BEFORE THE PROJECTED TIME.. TOM BARONE KNOWLEGEABLE AND PROFESSIONAL. HE SET ME UP WITH AN APPOINTMENT AND MY CAR WAS FINISHED BEFORE THE PROJECTED TIME.. TOM BARONE More
by TBONE4440
Employees Worked With
MICHAEL CUNNINGHAM
March 05, 2014
Went in for basic oil change and met Frank Lopez. Excellent communication with regards to a recall repair to my vehicle. Set up an appointment for the service. I called the day before to see if I Excellent communication with regards to a recall repair to my vehicle. Set up an appointment for the service. I called the day before to see if I could attend early and not only was he able to get me in he had a loaner for me to use when I arrived. Excellent employee. Thanks Frank More
by Tom4145
Employees Worked With
Frank Lopez
March 05, 2014
Ann-Marie Roebuck is a paragon of customer service, she was able to take a bad situation and turn it into a positive one, all with a smile. Thank you for your hard work and winning smile. Joe Perei was able to take a bad situation and turn it into a positive one, all with a smile. Thank you for your hard work and winning smile. Joe Pereira More
by XXX45
Employees Worked With
Ann-Marie Roebuck
March 05, 2014
Have used this dealership to service my vehicle for the past 3 years. Assistant Service Manager Frank Lopez was a pleasure to deal with. Great service experience. past 3 years. Assistant Service Manager Frank Lopez was a pleasure to deal with. Great service experience. More
by sunice12
Employees Worked With
Frank Lopez
March 03, 2014
excellent service here for my 5000 check up excellent facilities made me very comfortable. vey friendly and nice. work done very quickly and comfortable while waiting. facilities made me very comfortable. vey friendly and nice. work done very quickly and comfortable while waiting. More
by auntsilly
Employees Worked With
Jerome George
March 02, 2014
It is. Unfair to give an accurate review of my repair at this time as I have just received my vehicle back today and have only driven it to the airport and back. this time as I have just received my vehicle back today and have only driven it to the airport and back. More
by nancyknapp
March 01, 2014
AnnMarie was very professional and knowledgeable! She was able to explain all questions and concerns easily.. I'd give AnnMarie a "10" on all areas of customer service....she's an asset to your company. able to explain all questions and concerns easily.. I'd give AnnMarie a "10" on all areas of customer service....she's an asset to your company. More
by Lambi1234
Employees Worked With
Ann-Marie Roebuck
February 28, 2014
ANN-MARIE WAS EFFICIENT, FRIENDLY, PROFESSIONAL AND VERY HELPFUL. A VERY POSITIVE EXPERIENCE. CAR WAS READY WHEN SHE SAID IT WOULD BE. THE PROCESSING WAS QUICK AND SMOOTH HELPFUL. A VERY POSITIVE EXPERIENCE. CAR WAS READY WHEN SHE SAID IT WOULD BE. THE PROCESSING WAS QUICK AND SMOOTH More
by salemwolf13
Employees Worked With
Ann-Marie Roebuck
