Germain Toyota of Naples

I was very happy with the service I received. The service agent reviewed my complete service record and recommended two additional services for me to consider, which I elected to have performed. service agent reviewed my complete service record and recommended two additional services for me to consider, which I elected to have performed. More

Ann-Marie went out of her way to explain what had to be repaired (expensive EGR system)vs. what was normal maintenance. I wanted to continue to love my dependable Camry, not be afraid to continue to drive repaired (expensive EGR system)vs. what was normal maintenance. I wanted to continue to love my dependable Camry, not be afraid to continue to drive it, and she made sure that happened. The waiting area was very comfortable (except for a screaming, spoiled child) and made the wait pleasant. I appreciated being givena rental car instead if having to wait another 3 hrs. for repair (I did not have an appointment so waited almost 2 hrs. for a diagnosis). I was grateful Ann-Marie had access to my service record from Cobb Toyota and called them to clarify what had been done in Dec. 2012 (oxygen mixer). Lot of money but great experience. More

Ann Marie is the reason I travel to Naples for car service. She is caring and patient. She is very professional and I recommend her to many people. Charles Shillito is another quality person on yo service. She is caring and patient. She is very professional and I recommend her to many people. Charles Shillito is another quality person on your staff. When I need a new car he will be the salesman I pick. More

Al was very helpful in getting my car serviced within a certain framework of time. I very much appreciated that! The short wait time passed quickly because the waiting room was very comfortable and I had s certain framework of time. I very much appreciated that! The short wait time passed quickly because the waiting room was very comfortable and I had snacks/water available to me as well. More

I had to wait without attention when I brought my car in. Ann Roebuck was very helpful. The technicians left black marks on my floor mats from their shoes. Ann Roebuck was very helpful. The technicians left black marks on my floor mats from their shoes. More

FRAN WAS VERY FRIENDLY AND GREETED ME IMMEDIATELY UPON ARRIVAL. HE KEPT ME ABREAST OF THE TIMING OF THE RECALL REPAIR AND ADVISED ME OF OTHER REPAIRS NEEDED. AS AN EMPOYEE, FRANK IS A KEEPER. ARRIVAL. HE KEPT ME ABREAST OF THE TIMING OF THE RECALL REPAIR AND ADVISED ME OF OTHER REPAIRS NEEDED. AS AN EMPOYEE, FRANK IS A KEEPER. More

very easy to get appointment, very nice service, nice waiting area, waited for the time that he said, liked all the reminder e-mails that were sent waiting area, waited for the time that he said, liked all the reminder e-mails that were sent More

I have owned three cars in my lifetime and all of them have been toyotas. Two of them I bought at Germain Toyota and I have always taken them to Germain toyota to be serviced. Customer service has always have been toyotas. Two of them I bought at Germain Toyota and I have always taken them to Germain toyota to be serviced. Customer service has always been excellent and the service done to my car has been excellent as well. I never had any problems. I am always very satisfied with the service. More

It exceeded my expectations. I will be back to this specific location for all of my auto needs. It staff was friendly and completed my service within a timely manner. Overall experience was a ten. specific location for all of my auto needs. It staff was friendly and completed my service within a timely manner. Overall experience was a ten. More

Last week, I brought my new Prius in for a 5,000 mile check. When I returned to pick it up, there were grease fingerprints all over the interior,driver's side, door panel. I brought it to the attention check. When I returned to pick it up, there were grease fingerprints all over the interior,driver's side, door panel. I brought it to the attention of the service rep, and he attempted to wipe them off. But once the chemical he used dried, the fingerprints/grease was again visible. I returned yesterday and the service manager took the car right in. He had it ready in short order. It appears, however, that once grease is applied to a light fabric, it changes the color of the fabric. The new tan fabric on the door now looks like it belongs on a five-year-old vehicle. Grease simply doesn't come out. I went to the added expense shortly after purchasing my dream car, of adding custom-made canvas seat covers to protect the upholstery. I know a car will get dirty over time, people spill things, accidents happen. I did not expect a visit to Toyota for a routine service to end up degrading my new car. The service personnel are courteous, attentive and fast, but I would be lying if I said I was satisfied with this visit. Toyota is better than this. I'm not sure I'll keep bringing my Prius in for service to this location, but I do know I will be honest about recommending this location to friends and family for their service needs; I won't send anyone here. I hope this criticism can be used constructively. Shannon More