Germain Toyota of Naples

Very friendly staff, nice new facilities. Although I was shocked by the price for the repair I was pleasantly surprised of complementary car wash, I think it offers a nice touch... However, while there, I l shocked by the price for the repair I was pleasantly surprised of complementary car wash, I think it offers a nice touch... However, while there, I learned that if you purchase a new car they give you the service maintenance for free which made feel a little left out.. I purchased my Highlander 10 years ago and have been bringing it to you for all the scheduled maintenance and everything has been out of pocket, even simple oil changes (it's probably in the thousands by now) so I think you should give discounts or free oil changes to your most loyals clients such as myself. More

We had just driven from New Jersey to Florida where we will be making our permanent home in the Naples area. Our Highlander began to make unfamiliar, loud noises and the steering was not smooth. We foun will be making our permanent home in the Naples area. Our Highlander began to make unfamiliar, loud noises and the steering was not smooth. We found an ad for Germaine Toyota in a local flier and drove into their Service Department without an appointment. We were assigned a Service Representative immediately. Ann gave us a diagnosis immediately; this diagnosis was confirmed. We were told the costs associated with the repairs and offered a new car as a loaner while our vehicle was being serviced. Needless to say, we left our Highlander for repair and enjoyed the use of the loaner Camry until ours was ready. We feel that we definitely had 5-star treatment and the Highlander seems to be driving very well. More

Friendliness, helpful and very in tune with accommodating customer needs. The atmoshere of not trying to force the customer into something they don't want makes me a repeat customer at this establishment. customer needs. The atmoshere of not trying to force the customer into something they don't want makes me a repeat customer at this establishment. More

Fast, knowledgeable, Did everything right the first time . Flexible to get me in with no notice. Waiting room comfortable. Truck ready before estimated time and came out cleaner then it when in. . Flexible to get me in with no notice. Waiting room comfortable. Truck ready before estimated time and came out cleaner then it when in. More

We have had our new Sienna since January, and thus far we love it! We are also very impressed with the operations of this dealership! EVERYONE we have encountered (from sales to service) has been professio love it! We are also very impressed with the operations of this dealership! EVERYONE we have encountered (from sales to service) has been professional, friendly and willing to help in anyway if needed. At this point in the lease of our van, we would whole heartedly recommend this dealership to others whenever possible. More

I recently purchased a new ES350 Lexus from your dealership. I was very impressed by the whole dealership experience. Everyone was friendly and helpful and very much exceeded my expectations. Both dealership. I was very impressed by the whole dealership experience. Everyone was friendly and helpful and very much exceeded my expectations. Both Ann and Michael were great to work with. Their knowledge of your products and services made my decision to purchase a Lexus, easy. Dave Camposano met with me several times throughout the sales process to make sure they were doing everything they could to earn my business. I looked at five different brands during my evaluation process. No other dealership came close to the knowledge and service levels I experienced at Germain Lexus. What a pleasure it was to work with these three individuals. More

Frank went above and beyond what was expected of him to make sure everything was perfect for us. We plan to use Frank in the future as our tech for both of our vehicles. Tell Frank I said "Thank You!!!" make sure everything was perfect for us. We plan to use Frank in the future as our tech for both of our vehicles. Tell Frank I said "Thank You!!!" James R. Robertson More

Everthing was great. Al knew I had to go to a tennis game, came to me before I could get out of my car, almost immediately reported the cause of my problem and had me out so I could get to my game with game, came to me before I could get out of my car, almost immediately reported the cause of my problem and had me out so I could get to my game with very little time lost! More

I came to the dealership to have two Toyota Avalons serviced. While waiting for the work to be completed I spent time looking at showroom cars for sale with Salesperson Hector Ortiz. Hector was ve serviced. While waiting for the work to be completed I spent time looking at showroom cars for sale with Salesperson Hector Ortiz. Hector was very personable and professional. He understood what my interests were at the time (just browsing and getting an idea of prices and values of the new cars). The more I looked and spent time with Hector I was convinced that I should trade in my 2006 Avalon for a new Camery. Hector's approach and knowledge helped me to make my decision. The total experience and "out the door" with a new car was quick and the transaction went smoothly. Hector Ortis, Raymond Alce , and others involved made the purchase and paper work a good experience. I will return to Germain and Hector Ortiz when I am ready for another purchase. More

I just moved here from North Carolina and I had to find a dealership to service my lease. Dave went above and beyond in customer service. He was positive, friendly, and patient with my questions. By the time dealership to service my lease. Dave went above and beyond in customer service. He was positive, friendly, and patient with my questions. By the time I left I felt like Germain Toyota was a place where I would be taken care of. You can count on me coming in again. More