Germain Toyota of Naples

I purchased by Prius from Germain in 1/08 and have had it serviced there since then. First, the purchase was the most painless I have ever experienced. The salesperson knew ahead of time that I did not want serviced there since then. First, the purchase was the most painless I have ever experienced. The salesperson knew ahead of time that I did not want to spend the day there and I actually limited our time to one hour. He, in turn, set his was on the desk to keep an eye on it and one hour later we were walking out the door with the papers for our new car. We did have to wait one day until the car I selected was delivered - to my office door! The service department is the best. Very timely and no high pressure to have extra service done. The cashier and others working in the service office are always friendly and smiling and willing to show peole how the coffee machine works. Plus there are always cookies or donuts available and the chairs in the waiting area and comfortable - what more could your ask for? More

We had been shopping around for a new car to lease for a few weeks, since our old lease was coming to a close on our current vehicle. I have owned 2 Toyota's previously, including my lease, and checked out few weeks, since our old lease was coming to a close on our current vehicle. I have owned 2 Toyota's previously, including my lease, and checked out a few local dealerships, along with other car companies. When we received a call from Freddy, and heard what Germain of Naples had to offer, I really thought this deal would never happen! But, the offer was SO much better than any of others, that we drove the 2 hours to check it out. Freddy made it happen! We told him exactly what we wanted, and we drove off with the exact model and payment. Freddy made it the best car buying experience we have ever had, and he really seems to care about the customer and their unique circumstances. No pressure at all to buy either. A very pleasant experience all around! So, if you are even considering a new Toyota in your immdiate future, take the ride to Germain of Naples. You won't leave disappointed. We didn't..and a big thank-you Freddy! More

Henry was very helpful in showing us the new highlanders & giving us a test drive. He answered all our many questions & was very friendly. We did buy our highlander with his help. This is our second highlan & giving us a test drive. He answered all our many questions & was very friendly. We did buy our highlander with his help. This is our second highlander we have purchased at your dealership. We would definitely recommend Germain Toyota & Henry to our friends. More

I live in New Hampshire and recently drove my 2006 Toyota Sienna to Florida. I have had this vehicle for a little over 3 years. I have been concerned about the mileage this vehicle achieved since it only a Sienna to Florida. I have had this vehicle for a little over 3 years. I have been concerned about the mileage this vehicle achieved since it only achieved about 16MPG after our dealer told us it would get over 20MPG. Low and behold, we have lazer cruise control (this is a topend Toyota). We had the vehicle checked before leaving for Florida by our mechanic; he said the car was in good shape and gave us the required annual inspection sticker five days before leaving for Florida. By the time we had gotten to New York (350 miles) the brakes began squealing. The mileage to that point was 16.1 MPG. I thought this is very strange so I turned off the cruise control and drove the rest of the way to Florida (about 1250 miles) without the lazer cruise. After driving the remainder of the distance to Florida without the cruise control, the mileage jumped to 21.4 MPG! I realized that the lazer cruise control system was the cause for the previous 3 years of horrendously bad gas mileage. However, this is not the end. Our brakes had failed previously at 35,000 miles and this time at 76,000 miles. The Germain Toyota dealer in Naples Florida said that the lazer cruise system was fine and that we would have to pay $1,100 to fix the brakes even though we had paid for the extended warranty (to 100,000 miles). They said, "That's normal." So it's normal that a car should gain 5.3 MPG by turning off the cruise control system. Also, on the return trip to New Hampshire we achieved 22.4 MPG. Since November we have been getting about 19.5 MPG around town in New Hampshire (3.5 MPG better). So, after the lies we got from Germain Toyota I will never buy another Toyota and will tell everyone I know not to but one. Lazer cruise keeps the brakes on all the time and in spite of this flaw, Toyota does not stand up to fix it. It could be Germain Toyota is the culprit since they also charged us for replacing the calipers when they only ground them down. Don't buy from Germaine Toyota - they appear to be a bunch of dishonest thieves. More

I am writing to express how pleased I am with the purchase of my new minivan. Hector Ortiz and Ivan Najera worked together as a team to make my purchase a very positive experience...... again. No purchase of my new minivan. Hector Ortiz and Ivan Najera worked together as a team to make my purchase a very positive experience...... again. No sales pressure, excelent and friendly customer service. Everything was done smoothly and professionally. I would recommend your dealer to anyone. Good customer service is becoming extinct, but not with you guys, your customer service is almost an art. Thank you very much guys. Sincerely, César Rios More

Freddie was extremely knowledgable about all things Toyota. He did a great job finding the right car at the right price for me. I will definately consider buying from him again when the time comes fo Toyota. He did a great job finding the right car at the right price for me. I will definately consider buying from him again when the time comes for a new vehicle. He is an asset to Germain. Great customer service over all for the dealership! More

I went in to just look at cars, but after working with Freddy, I decided to purchase a new Corolla. He made the process so easy, and did not pressure me. He was very patient and went over all the featur Freddy, I decided to purchase a new Corolla. He made the process so easy, and did not pressure me. He was very patient and went over all the features and made sure I was comfortable with the car, the financing, and even the servicing afterwards. The bonus was he speaks Spanish! I had to ask my grand-daughter to help me with this review because my English is limited. Germain is a great dealership and I highly recommend Freddy! More