Germain Toyota of Naples

I RECENTLY PURCHASED A 2012 TOYOTA CAMERY HYBRID AND LOVE THE PERFORMANCE OF THE AUTOMOBILE. MY SALESMAN RONY LEVY HAS BEEN SUPER TO WORK WITH AND VERY HELPFUL. I WILL RECCOMEND HIM TO ALL MY FRIENDS. I RECE THE PERFORMANCE OF THE AUTOMOBILE. MY SALESMAN RONY LEVY HAS BEEN SUPER TO WORK WITH AND VERY HELPFUL. I WILL RECCOMEND HIM TO ALL MY FRIENDS. I RECENTLY NEEDED HELP WITH MY ENTUNE FEATURE AND RON SPEND OVER AN HOUR WITH ME TO GET THE PROGRAM WORKING CORRENTLY AND HE SPENT TIME TO SHOW ME HOW EVERYTHING WORKS. THIS IS THE WAY TO TREAT CUSTOMERS, FANTASTIC. More

After having a less than positive experience at another Toyota dealership, I stopped by Germain Toyota of Naples to see if they had the car I was looking for. I was greeted right away by Jan Christopher, a Toyota dealership, I stopped by Germain Toyota of Naples to see if they had the car I was looking for. I was greeted right away by Jan Christopher, and although they did not have the car I was looking for on their lot, she got to work right away to locate exactly what I was looking for. From that moment on, Jan was quick to communicate with me on the status of the vehicle as it made its way to their lot. Any questions that I had, she responded right away with a thoughtful answer. Throughout the buying process, Jan was professional, friendly, and eager to be sure that I was completely satisfied with my purchase. Even after the purchase, she has been available to answer my questions and has called me on a couple of occasions to be sure that everything was going well with my new car. This was, by far, the best car-buying experience I have ever had! More

Ever since moving to Naples from Cleveland Ohio, I've had the good fortune of addressing all of my vehicle needs at Germain Toyota. I moved down with a 2005 4-Runner and a 2009 Corolla; both always maintain the good fortune of addressing all of my vehicle needs at Germain Toyota. I moved down with a 2005 4-Runner and a 2009 Corolla; both always maintained by my dealership in Ohio. Upon arrival in Florida and finding I needed some service for my 4-Runner, I contacted my Ohio Dealership Service Manager to ask if they could recommend a dealership in Naples. Due to their familiarity with the Germain Dealership in Columbus, Ohio, they advised me that Germain was very highly recommended and had a great reputation. I found that Germain Toyota has earned that reputation and my continued business by the way they treat their customers. Garon Skender has assisted me with all of my service needs and this June when we decided to purchase a new vehicle, there was no other place we considered. After finding a vehicle of interest on line, I reached out to Salesperson Jan Christopher who was nothing short of amazing in her interest and dedication to help us find the right Toyota for our interests and needs. I would recommend Jan very, very highly to all my friends who may be in the market for a new car. More

I recently just worked with employee Alex Fisher on purchasing a new car, and was very satisfied with the experience. Alex was very helpful and kind throughout the process, which can normally be somewh purchasing a new car, and was very satisfied with the experience. Alex was very helpful and kind throughout the process, which can normally be somewhat stressful. He showed me all of the options I would have in my price range and I felt he really wanted what was best for me. I would highly recommend him to anyone who is looking to buy a new car! I'm glad there are such helpful hardworking car-salesmen out there like Alex. More

My mother has been leasing Toyota Camry vehicles for over twenty years. Up until this last leasing experience she has been very satisfied. However that being said, Rony Levy called my 76 year old mother in twenty years. Up until this last leasing experience she has been very satisfied. However that being said, Rony Levy called my 76 year old mother in 14 months early telling her it was time to come in and pick out her new car. She trusted him. Having just been diagnosed with an early stage of dementia she did not realize she was being called in early. The new lease agreement details were not fully explained to her. The dealership charged her an outrageous amount for a bare bones- last model year car. The general manager, Evelyn tried to tell me they lost money on this deal. I wonder how much money they lost selling my mother's 2 year 10 month old lease that had less than 10k mileage on it. Isn't warm and comforting to know that this dealership is so benevolent? Don't kid yourself, they laughed all the way to the bank. My mother is not wealthy, she was taken advantage of by Germain Toyota because she is elderly and went into the dealership by herself. Evelyn tried to rationalize an early trade because of the color of the vehicle. Please, my mother was eru happy with her car, if it had been explained properly that she was being called in early and acquiring negative equity to trade in her lease she would never have agreed to the deal. This dealership should be ashamed of what they did to my mother. I flew to Florida within the first 30 days of her lease to try and work things out with them, I was treated very rudely by Evelyn. I have spoken with 4 different dealerships in 4 different states (I plan to continue, if nothing else than to spread the word of how shady this dealership is...I travel a lot), every one of them are appalled by Germain's actions and said this deal could have been unravelled by Germain. They have chosen to be uncooperative. Please be very wary of the shady dealings of this outfit. More

The dealership was very dishonest with me. After we had agreed on a price for a new car, and after I had signed most of the paperwork, they cancelled the deal for an error on their part. I had verified al agreed on a price for a new car, and after I had signed most of the paperwork, they cancelled the deal for an error on their part. I had verified all the numbers of our deal over the phone, twice, before I ever went down to sign the paperwork. I know if I had changed my mind after signing the deal I'd be stuck but clearly there is a double standard. I was barely given an apology and hussled out the door. In telling my friends and family what Germain had done to me I've come to find out that they treat most of their customers badly- many finding out after their deals are done that they were lied to at various points in the transaction. Most people I tell my story too have told me that based on their own experience (and mine too) they'd never buy from this dealership again. More

My experience at Germain Toyota of Naples was fantastic. From the minute I walked in the door, a very friendly sales staff greeted me. Christopher Defty, the car salesman who assisted me, was very knowledge From the minute I walked in the door, a very friendly sales staff greeted me. Christopher Defty, the car salesman who assisted me, was very knowledgeable regarding the inventory he had in stock, sales promotions that were in effect, price differences and car features. He was also very personable and entertaining; he really took the pressure of leasing a new car. I also appreciated how the finance manager, Ivan Najero, and the Sales Manager, Laz Lopez, worked as a team to help me get the best price possible for my new cars. I didn’t feel like I was being passed around from person to person. Overall, doing business with this dealership was a pleasant experience and I will definitely be recommending them to anyone who needs a new car. Thanks guys! ~ Jose More

John was patient and worked with us to find a car that fit in our budget. He was very friendly and helped me find a perfect fit! fit in our budget. He was very friendly and helped me find a perfect fit! More

I traded in a Camry for a Prius over 6 months ago.The I traded in a Camry for a Prius over 6 months ago.The deal was done,keys were given to me,Camry looked at,my trade was in great condition and off I traded in a Camry for a Prius over 6 months ago.The deal was done,keys were given to me,Camry looked at,my trade was in great condition and off I went.At the time over the next few months I was annoyed due to lack of customer service when I had issues with my bluetooth.Then calls started coming in 6 months later from Southeast Toyota requiring a disposition fee and bills for "wear and tear"of around $650.Since then and after around 12 phone calls,the person that I have been speaking to hasn't returned my phone calls,nor has he removed the disposition fee like he said he did.I since then negotiated with Southeast to lesson the bill and paid it.I would not recommend this dealership. More

Rich really went out of his way for me, Jaime was great with the pricing and Steve made the paperwork a breeze! Very satisfied customer!! with the pricing and Steve made the paperwork a breeze! Very satisfied customer!! More