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Germain Toyota of Naples

Naples, FL

4.6
1,521 Reviews

13315 N Tamiami Trail

Naples, FL

34110

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Showing 1,521 reviews

April 20, 2024

You doing a great job for me ,l don't take to long to get the car. More

by N/n
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Josh James, Brian Keny, Steve Detri, Ryon Weiben
Apr 22, 2024 -

Germain Toyota of Naples responded

We are so happy that our Germain Toyota of Naples team earned your five stars. Thanks!

April 16, 2024

Brought my car to have it serviced , and found out the service was not done the way it should have been done after suposedly been diagnosed. Need to go back More

by Nbot007 007
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel
Apr 16, 2024 -

Germain Toyota of Naples responded

I'm sorry to learn about your recent service experience. It's important that our customers feel confident in the work we do, and it sounds like we fell short this time around. I'd appreciate the opportunity to make things right for you - please reach out so we can discuss further details of your visit and find a solution together. Thank you, Cindy Lentz - Fixed Operations Director - clentz@germain.com

April 14, 2024

I discovered a scratch on the hood of my brand new Camry when I got home from the dealership. They did a detail but it did not fix the scratch. I went in for my 1st service which went ok until I got in the More

by Pberkoben
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
I did not work with any employee listed
Apr 15, 2024 -

Germain Toyota of Naples responded

I want to apologize for this frustrating experience - I assure you, we never intended to inconvenience you. Our team takes your feedback seriously and would like to adequately address these concerns. If you're open to giving us another chance, please reach out directly. Thank you, Cindy Lentz - Fixed Operations Director - clentz@germain.com

April 11, 2024

My service appointment was efficient and fast. My representative Ann is the best. She always takes great care of me. She makes sure everything is as it should be according to your mileage and your More

by Gointall
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ann, young lady that checked me in named started with an S
Apr 12, 2024 -

Germain Toyota of Naples responded

We're glad to know your service appointment was efficient and fast! Ann is indeed a valuable member of our team at Germain Toyota of Naples. We'll pass along your kind words, thank you for the review!

April 03, 2024

Bryan Ruggiero took care of me and made sure I get the best car and the best deal. He was very honest, polite and friendly. I highly recommend him. It had always been a great experience when I visited or More

by Dshehadeh
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Brian Ruggiero
Apr 03, 2024 -

Germain Toyota of Naples responded

It's great to know Bryan provided you with such a positive experience at Germain Toyota of Naples. We appreciate your loyalty over the years and look forward to serving you for many more!

April 02, 2024

Rony was the best. Explainded everything about my new car and made me feel confederate to drive it. Also gave me his phone number so I can call any time if I have quest More

by johannah.hall
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don’t remember , Josh James, Steve Detri
Apr 03, 2024 -

Germain Toyota of Naples responded

Johannah, we're so glad to know that Rony was able to help you feel comfortable with your new car at Germain Toyota of Naples. Do let us know if you have any other questions — we're here to help!

April 01, 2024

Good quality of service. and friendly staff. Staff provides good attention to detail and easy to work with. More

by kmg68
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Frank Feinman
Apr 01, 2024 -

Germain Toyota of Naples responded

We're glad to know you found our service quality and staff at Germain Toyota of Naples up to the mark. Thanks for your feedback, we appreciate it!

March 30, 2024

Sales associate, Jennifer Jones, created a very pleasant buying experience, would recommend her to other buyers. More

by MDC
Recommend Dealer
Yes
Employees Worked With
Jennifer Jones
Apr 01, 2024 -

Germain Toyota of Naples responded

We're glad to know Jennifer provided a pleasant buying experience at Germain Toyota of Naples. Thanks for the recommendation, we appreciate it! Enjoy your new ride!

March 28, 2024

My service advisor Dameion Reed was awesome. He advised me on what checks the technician was going to perform on my vehicle including my oil change and tire rotation. My vehicle was ready within More

by Sal
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service advisor Dameion Reed
Mar 28, 2024 -

Germain Toyota of Naples responded

Sal, it's awesome to hear that Dameion provided excellent service for your vehicle at Germain Toyota of Naples. We appreciate the recommendation and look forward to assisting you in the future. Drive safely!

March 28, 2024

The 2 sales persons Orlando & Elizabeth and the business manager Guillermo were just wonderful to work with. There was no high pressure to purchase the vehicle. A very professional crew. More

by KEN
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Josh James, Steve Detri
Mar 28, 2024 -

Germain Toyota of Naples responded

Ken, it's great to know that Orlando, Elizabeth, and Guillermo provided a wonderful experience for you at Germain Toyota of Naples. We appreciate your feedback!

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