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Germain Toyota of Naples

Naples, FL

4.6
1,543 Reviews

13315 N Tamiami Trail

Naples, FL

34110

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Showing 1,543 reviews

May 22, 2024

Very accommodating and helpful. Staff was professional and personable and courteous. Would highly recommend. Alex was great. More

by Disque8994
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Alex
May 22, 2024 -

Germain Toyota of Naples responded

We're delighted to know you had a positive experience with Alex and the rest of our team at Germain Toyota of Naples. Thanks for recommending us, we appreciate it!

May 20, 2024

it is great but leaves the customer i. limbo for as much as over 8 hours in service. More

by martybrownflmarty
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Steve Detri
May 23, 2024 -

Germain Toyota of Naples responded

Marty, thank you for leaving Germain Toyota of Naples a review. We apologize for any lack of follow-up and would be happy to discuss further any ongoing questions you have.

May 11, 2024

I have found everyone at Germain Toyota Naples very kind, friendly and polite. I have noticed smiles on most of their faces. Great start to building a trusting relationship with customers. Rudy is exceptiona More

by lawhitlock
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rudy
May 13, 2024 -

Germain Toyota of Naples responded

We're delighted to know that our team, especially Rudy, has been able to provide you with such a positive experience at Germain Toyota of Naples. We truly value your trust and are committed to maintaining it. Thanks for the kind words!

May 11, 2024

CJ went out of his way to be helpful, kind and considerate.! David and Greg checked in to make sure everything was okay and were meeting all my needs. More

by Abc
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
CJ
May 13, 2024 -

Germain Toyota of Naples responded

We're glad to know that CJ, David and Greg were able to provide you with a positive experience at Germain Toyota of Naples. Your feedback is appreciated!

May 06, 2024

. “Quick service & very trustworthy. Worked with Rodolfo Vargas . He was very knowledgeable about potential issues before getting into it & was able to get it fixed very quickly. I would trust them with any More

by Rudyard
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rodolfo Vargas
May 07, 2024 -

Germain Toyota of Naples responded

We're glad to know that Rodolfo and our team at Germain Toyota of Naples were able to provide you with quick, trustworthy service. We appreciate your trust in us for future repairs! Thanks for the review.

May 04, 2024

Germain Toyota has an excellent reputation with us, since we have purchased through the years three used/preowned cars. We had a budget, but we were confident, from previous experiences, that we would be pl More

by Very Pleased
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Adam Latreche and Damion Elleston
May 06, 2024 -

Germain Toyota of Naples responded

We're so pleased to know that our team at Germain Toyota of Naples, especially Adam and Damion, were able to assist you in finding the perfect car within your budget. Your kind words about their professionalism and honesty are greatly appreciated! We look forward to continuing this positive relationship with you. Safe travels in your new vehicle!

May 03, 2024

The dealership is friendly and my salesman was extremely helpful. I can't say the same about the finance manager. He ran through the finance papers without any explanation, as to where it's financed. paymen More

by Ingrid
Sales Price Transparency
Trade-in Experience
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Bryan Ruggiero (salesman was wonderful)
May 09, 2024 -

Germain Toyota of Naples responded

Ingrid, we appreciate your feedback and are glad to know our sales team was helpful. We're sorry if the finance process wasn't as clear as it should have been - transparency is important to us at Germain Toyota of Naples. Please feel free to reach out if you need any further clarification or assistance! - Ryon Weiben - General Sales Manager - rweiben@germain.com

May 02, 2024

Quality service and reputation of dealership and service personnel were knowledgeable and professional I will return in the future More

by tgrady9
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Josh James, Brian Keny, Steve Detri, Ryon Weiben
May 03, 2024 -

Germain Toyota of Naples responded

We're glad to know you had a positive experience with our knowledgeable team at Germain Toyota of Naples. We appreciate your feedback and are here for any of your future needs!

May 02, 2024

I would like to thank Mike Miller and Josh for providing me without standing customer service during my recently lease purchase. Josh was able to make sure I got the deal I wanted. Thank you both I apprecia More

by naples01
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Josh James
May 03, 2024 -

Germain Toyota of Naples responded

We're so glad to know that Mike and Josh were able to provide you with outstanding service during your lease purchase at Germain Toyota of Naples. Thanks for the review, we appreciate it!

April 30, 2024

My Service Advisor was Ann Marie Roebuck and the service was great. I always ask for her. She does a great job. More

by janridings
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Edison, the Service Manager is very good at his job.
Apr 30, 2024 -

Germain Toyota of Naples responded

We're so glad to know that Ann Marie is consistently providing you with great service at Germain Toyota of Naples. We appreciate your loyalty and look forward to serving you again!

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