Germain Toyota of Naples

Great fast and friendly service. This was the first time I had to bring my new car in to be serviced. I was not sure exactly where to go, however by the time I was out of my car Garon was greeting me and he I had to bring my new car in to be serviced. I was not sure exactly where to go, however by the time I was out of my car Garon was greeting me and helping me out. The service was quicker than expected. Easy in and out. More

Took my car for oil change and tire rotation. My . car is toyota camry v6. Service on my car was done for v4. It had alignment done 3 months ago. Alignment is out already. When I talked to Garon, Assi is toyota camry v6. Service on my car was done for v4. It had alignment done 3 months ago. Alignment is out already. When I talked to Garon, Assistant Service Manager, in regards to alignment issue, he said he would be able to do complimentry adjustment. After doing break flush, oil change, my bill was about $ 174 and change. When I drove off the lot, I realized alignment is not done because car pulls on one side just like before. I called Garon Immidiatly back and no answer so i left him a message. Its been over an hour, no answer from him. Called for service manager, no answer and left a voice mail, still no respose. They did not loose one customer but lot more because I just told my friends and none of them are going back. More

I was greeted promptly and courteously by Ann-Marie for regular maintenance service to my 2012 Tundra Pick-up. Everything was explained well and I was taken to the customer waiting area. Following servic regular maintenance service to my 2012 Tundra Pick-up. Everything was explained well and I was taken to the customer waiting area. Following service, the bill was explained and Ann-Marie told me that she would be my intermediary if I needed anything else or had questions. Ann-Marie was great - and I had an excellent overall experience. More

acceptable wait time for vehicle repair; price of tire was expensive, but it needed to be replaced and there was no time to go elsewhere. professionalism and timeliness was the reason for the rating. was expensive, but it needed to be replaced and there was no time to go elsewhere. professionalism and timeliness was the reason for the rating. More

I can't remember if the woman's name is Jan or not.. She has blonde spiky hair and some tattoos. She was wonderful! I will definitely be back. has blonde spiky hair and some tattoos. She was wonderful! I will definitely be back. More

This was the best experiance I have ever had at a car dealership. The people were friendly, and the service was prompt. I would recommend to my friends. dealership. The people were friendly, and the service was prompt. I would recommend to my friends. More

As a repeat customer I originally brought in my 2006 Highlander for service and was able to negotiate a good deal on a 2012 Camry while we were there. The new dealership is wonderful and we were made t Highlander for service and was able to negotiate a good deal on a 2012 Camry while we were there. The new dealership is wonderful and we were made to feel right at home throughout the day. We really like the new car and are now a two Toyota family. We are looking forward to many trouble free miles from both vehicles. Great dealership with great people. More

Ann went out of her way to make the visit a good experience. Costs are always more than a person would like to pay, but reasonable. experience. Costs are always more than a person would like to pay, but reasonable. More

From the moment that David greeted me to the moment I drove away from Germaine, I felt I was working with someone I could trust. I came to Germaine very apprehensive and concerned about a problem I was e drove away from Germaine, I felt I was working with someone I could trust. I came to Germaine very apprehensive and concerned about a problem I was experiencing with my 2007 Scion, which I purchased there. David showed me around the new building and I must say I was very impressed with what I saw. He offered me snacks and beverages and then to my amazement, David told me I could sit at any computer station and go online, if I wished to. I am a Graduate student in the Mental Health Counseling field and I had homework to do! Later, David came to talk to me about my car and described exactly what the problem is. He then gave me several options, which I really appreciated. I felt so much better when I left the garage than when I drove in and you can credit David for that. He is such a gentleman and so professional. In addition, he seems to genuinely care about the customers he works with. I will return to Germaine for service in the near future because of the treatment I received from David. In my opinion, he delivers what I call "great customer service." I will definitely refer my friends to Germaine and tell them to ask for David Wade! More

Without a doubt, Paul is the best salesperson I have ever dealt with buying anything of value, let alone cars. He obviously knows what he is doing but his people skills are exceptional. I felt comfortable fr dealt with buying anything of value, let alone cars. He obviously knows what he is doing but his people skills are exceptional. I felt comfortable from the first minute of talking with him. I really wish everyone I deal with in the future (not just Toyota) are of such a quality as him. You are lucky to have someone with his experience and people skills. I do not believe I would have really bought a car this last Saturday if he had not been the salesperson for me when I came in. He understands people. If the rest of the people in the world that sell items took a class from him they would learn much about how to deal with people. I am happy and excited about having Toyota back in our family. Michael R. Adams More