Germain Toyota of Naples

We had a wonderful experience with Ann Roebuck when we We had a wonderful experience with Ann Roebuck when we brought our 06 Camry last year to be serviced. The car needed so many repairs we opted to bu We had a wonderful experience with Ann Roebuck when we brought our 06 Camry last year to be serviced. The car needed so many repairs we opted to buy a new Camry. Paul Delmonte helped us at that time and was very patient with us making a decision that we did not expect to make for a few years. Back to Ann, we knew our car had a recall, but we decided to wait until we got to Florida to have it done. We had such a good experience with Ann last year, we expected the same this year. Of course Ann lived up to it. We called on Monday and had the appt on Tuesday at exactly the time we requested. I would definitely rate Ann as a top employee and I told her we'd love to stop in an see her next year, but not need her services. Mary Sharon Kellens More

Peggy Mazaras is great and certainly knows the business of customer relations. Was able to observe her interaction with other customers during my visit and was impressed to say the least. Great job. of customer relations. Was able to observe her interaction with other customers during my visit and was impressed to say the least. Great job. More

Overall experience was great, Michael Cunningham was professional, courteous and informative. Labor rates were a bit of a sticker shock! $240 for 1/15 hrs! professional, courteous and informative. Labor rates were a bit of a sticker shock! $240 for 1/15 hrs! More

I was brought into your dealership by a previous, well satisfied customer. He had purchased a PriusV and I ended up buying a PriusC. Everytime I came into your dealership, I was very warmly welcomed, made satisfied customer. He had purchased a PriusV and I ended up buying a PriusC. Everytime I came into your dealership, I was very warmly welcomed, made to feel at home, offered drinks, and even subway sandwiches on Saturday 3/8/14 when I finalized my purchase. All of your sales associates made sure that I was comfortable and engaged me in conversation, even though they were not "my" sales associate. The financing part got a little discouraging in the beginning, and I was second guessing a purchase, but it was not due to your associates, it was more on a personal, financial level. But through perseverance and a call to my daughter, I was able to obtain financing with a comfortable down payment and comfortable monthly payments. All in all, it was a very satisfying experience and I am looking forward to driving and enjoying my new 2013 PriusC. More

The greeting and conservation with kevin was part of the reason. He made us feel very welcome at the dealership, not just a customer that was buying a car. he had a lot of knowledge about the cars that we w reason. He made us feel very welcome at the dealership, not just a customer that was buying a car. he had a lot of knowledge about the cars that we were looking at. It was a nice experience. thank you, rich sandfort More

came in for service left with a new car great no came in for service left with a new car great no change in the amount spending on a car that is three years newer serious salesforce that is custo came in for service left with a new car great no change in the amount spending on a car that is three years newer serious salesforce that is customer friendly More

Thank you, Andrew Ctvrtnik. You were outstanding with all my questions and concerns I had regarding my car. Will definitely go back again for my next service. my questions and concerns I had regarding my car. Will definitely go back again for my next service. More

I was treated very well by both Frank and Ann-Marie. I had an oil change, tires rotated and flushing and replacement of the brake fluid. Everyone I talked to was courteous and helpful. Very much appreci had an oil change, tires rotated and flushing and replacement of the brake fluid. Everyone I talked to was courteous and helpful. Very much appreciated the complimentary car wash. More

Painless,, Ann-Marie Roebuck is great. Thank you for being so nice and helpful, I will tell my friends and family. and thanks for taking the car in on such short notice. See you next time. being so nice and helpful, I will tell my friends and family. and thanks for taking the car in on such short notice. See you next time. More

Ann-Marie Roebuck is a paragon of customer service, she was able to take a bad situation and turn it into a positive one, all with a smile. Thank you for your hard work and winning smile. Joe Perei was able to take a bad situation and turn it into a positive one, all with a smile. Thank you for your hard work and winning smile. Joe Pereira More