Germain Toyota of Naples

FRAN WAS VERY FRIENDLY AND GREETED ME IMMEDIATELY UPON ARRIVAL. HE KEPT ME ABREAST OF THE TIMING OF THE RECALL REPAIR AND ADVISED ME OF OTHER REPAIRS NEEDED. AS AN EMPOYEE, FRANK IS A KEEPER. ARRIVAL. HE KEPT ME ABREAST OF THE TIMING OF THE RECALL REPAIR AND ADVISED ME OF OTHER REPAIRS NEEDED. AS AN EMPOYEE, FRANK IS A KEEPER. More

very easy to get appointment, very nice service, nice waiting area, waited for the time that he said, liked all the reminder e-mails that were sent waiting area, waited for the time that he said, liked all the reminder e-mails that were sent More

I have owned three cars in my lifetime and all of them have been toyotas. Two of them I bought at Germain Toyota and I have always taken them to Germain toyota to be serviced. Customer service has always have been toyotas. Two of them I bought at Germain Toyota and I have always taken them to Germain toyota to be serviced. Customer service has always been excellent and the service done to my car has been excellent as well. I never had any problems. I am always very satisfied with the service. More

It exceeded my expectations. I will be back to this specific location for all of my auto needs. It staff was friendly and completed my service within a timely manner. Overall experience was a ten. specific location for all of my auto needs. It staff was friendly and completed my service within a timely manner. Overall experience was a ten. More

Last week, I brought my new Prius in for a 5,000 mile check. When I returned to pick it up, there were grease fingerprints all over the interior,driver's side, door panel. I brought it to the attention check. When I returned to pick it up, there were grease fingerprints all over the interior,driver's side, door panel. I brought it to the attention of the service rep, and he attempted to wipe them off. But once the chemical he used dried, the fingerprints/grease was again visible. I returned yesterday and the service manager took the car right in. He had it ready in short order. It appears, however, that once grease is applied to a light fabric, it changes the color of the fabric. The new tan fabric on the door now looks like it belongs on a five-year-old vehicle. Grease simply doesn't come out. I went to the added expense shortly after purchasing my dream car, of adding custom-made canvas seat covers to protect the upholstery. I know a car will get dirty over time, people spill things, accidents happen. I did not expect a visit to Toyota for a routine service to end up degrading my new car. The service personnel are courteous, attentive and fast, but I would be lying if I said I was satisfied with this visit. Toyota is better than this. I'm not sure I'll keep bringing my Prius in for service to this location, but I do know I will be honest about recommending this location to friends and family for their service needs; I won't send anyone here. I hope this criticism can be used constructively. Shannon More

Garon was friendly and helpful from the time I arrived. He also provided future direction regarding potential tire replacement in the near future without being pushy, which I appreciate. He also provided future direction regarding potential tire replacement in the near future without being pushy, which I appreciate. More

I was exceptionally pleased with all areas of your service, from the amenities (free coffee and snacks, renovation of your waiting area and of course the price I paid which was also free. I would abso service, from the amenities (free coffee and snacks, renovation of your waiting area and of course the price I paid which was also free. I would absolutely recommend your service. I am sorry but I don't remember the names of the people I interacted with but they were all polite and professional and friendly. Gail Pica More

Total experience was positive. The reception area is comfortable --- personel very helpful. Lights which had "exploded" in our Avalon were replaced at no cost to us due to defect which we were not awar comfortable --- personel very helpful. Lights which had "exploded" in our Avalon were replaced at no cost to us due to defect which we were not aware of. More

Shopping for my new 2013 Toyota Avalon at Germain was a wonderful experience! The new facility was beautiful and the staff was courteous and extremely helpful. I want to especially thank Sales Manager Rafa wonderful experience! The new facility was beautiful and the staff was courteous and extremely helpful. I want to especially thank Sales Manager Rafal Maziarz who worked his magic and helped me get the car of my dreams!! More

Friendly, efficient, enjoyable waiting area. Cleanliness is important to me and germs in Toyota is nice and clean. If I were to be in need of a new car I would shop there. is important to me and germs in Toyota is nice and clean. If I were to be in need of a new car I would shop there. More