Germain Toyota of Naples

We pulled into Germain Toyota at 4:30 with a problem. Ann Roebuck immediately was at the door. She took all our pertinent information. Our car was not shifting properly so she had the mechanical tech Ann Roebuck immediately was at the door. She took all our pertinent information. Our car was not shifting properly so she had the mechanical tech look at it right away. Even though it was almost the closing hour, Ann and the tech(sorry I don't know his name) agreed to stay and finish the job of flushing the transmission fluid. We were very impressed with the staff and facility. We definitely will return if we have a problem which of course I hope we don't. Wm Kellens Warrenville Il More

Ann-Marie was very helpful during my visit to Germain Toyota (Naples). I just bought a Toyota Prius from a Ford Dealership. When I came in for service on this day she notified me of Two recalls that wer Toyota (Naples). I just bought a Toyota Prius from a Ford Dealership. When I came in for service on this day she notified me of Two recalls that were past due. I'm very thankful that she looked the information up for me, because Ford did not mention any recalls. The dealership was busy on that day with service calls. Some people complained about 4 hour wait times, but Ann-Marie was very nice in letting me know the status of my vehicle and keeping me comfortable. I'm sure her day was pretty crazy but she always smiled and was willing to help other. She respected her job, customers, and really cared about quality assurance with the customer. Thank you, Job Well Done!!! More

I was pleasantly surprised with the service department. The young man greeted me as I drove into the bay. He got a few bits of information and showed me to the to coffee area. As I waited, I noticed the de The young man greeted me as I drove into the bay. He got a few bits of information and showed me to the to coffee area. As I waited, I noticed the decor, quiet comfortable space, and reading matter. The clean neat waiting area was very comfortable. Salespersons seemed happy as they greeting clients. The service I received was explained before I retrieved the car. Thank you for a job well done. Helen Stine Owner of a 2012 Prius V. More

Hello This was my first visit to Germain Toyota. I Hello This was my first visit to Germain Toyota. I was taken back by the large size of this dealership. However, I was also impressed, despite a l Hello This was my first visit to Germain Toyota. I was taken back by the large size of this dealership. However, I was also impressed, despite a large facility it is very well run and also has a very pleasent enviorment. All the emloyeees at Germain have a professional friendly attitude. I thank you for the quick effiecient reasonably priced experience. Best Regards, Dennis Hanley More

Andy Citvik(sic) is the best service rep - manager I have met. I missed him last year for some reason and was thrilled to see him back to interact with customers directly. He is courteous, attentive, p have met. I missed him last year for some reason and was thrilled to see him back to interact with customers directly. He is courteous, attentive, professional, knowledgeable and competent. I never get the sense he is giving me spin. He explains and supports his recommendations. I feel I can trust him. I'm sure you know that is not the typical customer reaction to car dealership employees and frequently not mine of other employees either More

I was very happy with the service I received. The service agent reviewed my complete service record and recommended two additional services for me to consider, which I elected to have performed. service agent reviewed my complete service record and recommended two additional services for me to consider, which I elected to have performed. More

Ann-Marie went out of her way to explain what had to be repaired (expensive EGR system)vs. what was normal maintenance. I wanted to continue to love my dependable Camry, not be afraid to continue to drive repaired (expensive EGR system)vs. what was normal maintenance. I wanted to continue to love my dependable Camry, not be afraid to continue to drive it, and she made sure that happened. The waiting area was very comfortable (except for a screaming, spoiled child) and made the wait pleasant. I appreciated being givena rental car instead if having to wait another 3 hrs. for repair (I did not have an appointment so waited almost 2 hrs. for a diagnosis). I was grateful Ann-Marie had access to my service record from Cobb Toyota and called them to clarify what had been done in Dec. 2012 (oxygen mixer). Lot of money but great experience. More

Ann Marie is the reason I travel to Naples for car service. She is caring and patient. She is very professional and I recommend her to many people. Charles Shillito is another quality person on yo service. She is caring and patient. She is very professional and I recommend her to many people. Charles Shillito is another quality person on your staff. When I need a new car he will be the salesman I pick. More

Al was very helpful in getting my car serviced within a certain framework of time. I very much appreciated that! The short wait time passed quickly because the waiting room was very comfortable and I had s certain framework of time. I very much appreciated that! The short wait time passed quickly because the waiting room was very comfortable and I had snacks/water available to me as well. More

I had to wait without attention when I brought my car in. Ann Roebuck was very helpful. The technicians left black marks on my floor mats from their shoes. Ann Roebuck was very helpful. The technicians left black marks on my floor mats from their shoes. More