Germain Toyota of Naples

My vehicle was examined and Richard explained its needs well. I agreed to have work done and free loaner vehicle was made available. A ll done well. well. I agreed to have work done and free loaner vehicle was made available. A ll done well. More

We had not brought the car back since purchasing our Camry. We were pleasantly surprised with the friendliness, efficiency and the way they kept us informed as to how long it would be etc. When finished Camry. We were pleasantly surprised with the friendliness, efficiency and the way they kept us informed as to how long it would be etc. When finished we had a nicely washed car! Great service. Thank you and your staff so much.. Clifton Linscott More

I spoke to Paul earlier in the morning. He set up an appointment and I was taken right away. As this was part of the free 2 year maintenance Toyota offered I was given the 20,000 mile service free of ch appointment and I was taken right away. As this was part of the free 2 year maintenance Toyota offered I was given the 20,000 mile service free of charge. The service took exactly 1 hour as Paul said. He walked me through everything that was done and then washed the car. I was extremely satisfied with him, the showroom and waiting room at Germain Toyota. More

Frank was very efficient in processing my service appointment and everything was completed in 35 minutes! I was a half hour for my 730am appt., but Frank quickly processed the check-in and had the 5 appointment and everything was completed in 35 minutes! I was a half hour for my 730am appt., but Frank quickly processed the check-in and had the 5000 mile service completed with complimentary car wash and I was on my way home by 745am! Great customer service, which is lacking in most organizations in the past several years nationwide! We purchased a 2010 Prius from your dealership, which we still own and you've serviced it and a 2010 Camry Hybrid that was purchased in Ohio and you've serviced it also when we are at our Fl condo. Thanks again Frank to you and the overall management's commitment to excellence, David W. Linegang P.S. The survey cite finally recognized me via Facebook and Goggle!!?? More

I dropped off my vehicle for service and was offered a loaner which I was very appreciated of. I had my 2 children with me and some staff went over to them when I was busy giving my information and they loaner which I was very appreciated of. I had my 2 children with me and some staff went over to them when I was busy giving my information and they offered them snack and a drink and kept them occupied. Ann (the service manager) was extremely helpful and courteous. I received several calls while my van was in the shop giving me updates and quotes. I did not have any "unwanted surprises" when I picked up my van. The drop-off and pick-up was very speedy...I did not have to wait long for either process. I highly recommend Germain for a vehicle purchase or service. More

2013 Toyota Camry (10,000 miles) would not go when accelerator depressed.I called Germain and Frank provided me with 24 roadside assistance #. Vehicle was towed within the hour. Frank responded to al accelerator depressed.I called Germain and Frank provided me with 24 roadside assistance #. Vehicle was towed within the hour. Frank responded to all my questions personally, provided me with a loaner car for 2 days while my car was repaired. He was efficient, friendly and made a stressful sitiuation tolerable. I was very pleased with my overall experience, however I was not happy that my almost brand new Toyota has had 2 major problems. More

The alternator on our Solara stopped working at 6:00PM; I called the service department at 7:30AM the next day and was told to bring the car in ASAP. By 1:30PM, the car was fixed and back on the road. I wa called the service department at 7:30AM the next day and was told to bring the car in ASAP. By 1:30PM, the car was fixed and back on the road. I was most impressed and pleased to get such a quick turnaround on an emergency (non-scheduled) service appointment. More

Service Advisor looked @ my service history. Said everything is up to date. Just needed my usual maintenance. Just what I wanted to hear! Car was washed. Loved it! everything is up to date. Just needed my usual maintenance. Just what I wanted to hear! Car was washed. Loved it! More

Every time I come for service, I ask for Ann Marie Roebuck and she is the most helpful and personable person I have met. She always explain what has been done to the car and why. Mary Lou Fisher Roebuck and she is the most helpful and personable person I have met. She always explain what has been done to the car and why. Mary Lou Fisher More

Paul was the person I spoke with when I made the appointment to have the 15,000 mile service and Paul was the person who met me at the car when I brought it in. He was very helpful and answered my q appointment to have the 15,000 mile service and Paul was the person who met me at the car when I brought it in. He was very helpful and answered my questions. More