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Germain Toyota of Naples

Naples, FL

4.6
1,521 Reviews

13315 N Tamiami Trail

Naples, FL

34110

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Showing 1,521 reviews

January 12, 2014

I was quite impressed with a most favorable experience at Germain Toyota of Naples Florida. This experience with such a quality dealership prevented a mechanical problem from interrupting a family visit. More

by jerry05350
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Peggy Mazaras
January 10, 2014

It was on a Sunday and we were just going to "look" at a Lexus RX350 (thinking the dealership was closed). To our surprise, you were open and there was Dion Homer waving us in. Before you knew More

by Jacobs14
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dion Homer
January 10, 2014

I felt I was in very competent hands working with Ann-Marie! She explained the recommended service to me and made suggestions for work I should have done in the future. Ann-Marie is very profession More

by LDepam
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ann-Marie Roebuck
January 08, 2014

I had a very pleasant experience. I am happy with the overall help that I received. I would recommend this dealership. Thank you all! Elisa Hall More

by 14Corolla
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mark Mourning
January 03, 2014

I came in to have my 2012 Prius V services and ended up buying a new car. Marco was my sales person. He was kind and respectful and bent over backwards to meet my needs. He was never pushy and in the en More

by nursejaci
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Marco Galarza, Raymond Alce
December 31, 2013

The whole experience was handled professionally. I was given a car while extensive warrany repairs were made. All repairs were completed on time as promised.i More

by Emory105
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
December 27, 2013

RE: Deal # 2611900. This is to claim an unfair and deceptive practice by Germain Toyoto of Naples regarding the Warranty option I purchased with the vehicle. During the excessively rushed closing with More

by zenwilliam
Price
Recommend Dealer
No
Employees Worked With
Rob Reynolds, Adam Golden, Jaime Amoroso
Dec 30, 2013 -

Germain Toyota of Naples responded

Hello, Thank you for bringing your concerns to my attention. We strive for 100% satisfaction and sadly, we did not live up to that standard and for that, I am sorry. We presented a worksheet indicating that we were selling the Toyota Yaris for $8,999 and with it, our finance options. With all the paperwork showing the $8,999 price, it seems clear that the price was $8.999. I am sincerely sorry if there was any miscommunication. If you would like for me to review the paperwork with you, I would be more than happy to. We want you to be satisfied with your new car and would like to invite you back to the dealership or at the very least, speak with you so we can obtain resolution. Please contact me at your earliest convenience. Thank you, Jaime Amoroso Used Car Director 239-597-6667

Dec 30, 2013 -

zenwilliam responded

The misunderstanding about the warranty has been satisfactorily resolved by Mr. Golden, who has kindly agreed to cancel the warranty and refund my money. There are no further complaints and this matter is closed. Thank you.

December 25, 2013

Very good service. Friendly and helpful. My husband and I have bought cars from you in the past. I had received a recall notice in the mail and your team took care of it right away. Very clean facility, More

by jjkrjw
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Peggy?
December 24, 2013

Getting an appointment was easy as well as checking in with the service advisor. I went in for an oil change and checkup at 160,000 miles. Service found other items which needed to be done and explained More

by stuckey
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Paul
December 24, 2013

I've been dealing with Germain Toyota with three different Venzas so far and my experience across the board has been a good one. Buying a car is stressful but my negotiations with Germain have been More

by lshields48
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Frank and Paul in Service
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