Germain Toyota of Naples

The service provided to me for my vehicle was exceptional and Frank Lopez did a great job handling my service request in a timely and professional manner. Thanks again for a great experience at your dealers and Frank Lopez did a great job handling my service request in a timely and professional manner. Thanks again for a great experience at your dealership. More

I made my appointment with Michael Cunningham. When I arrived at the appointment he met me with a smile. A short time later he gave me an estimate of the work to be done and told me the length of time it arrived at the appointment he met me with a smile. A short time later he gave me an estimate of the work to be done and told me the length of time it would take to make the repair. The repair was made in the alloted time and the price was below the estimate. He also gladly accepted a coupon from another dealer for a savings to me. I had a follow up visit a few days later for a piece that fell off during the free car wash. Mike had found the piece and had it for me and I was out of there in a few minutes. Germain is an excellent dealership and they are fortunate to have employees like Mike Cunningham. More

Loved working with your employee Ann Roebuck, very friendly and happy to be there. You have to keep her or myself and a bunch of my friends wont go there anymore. Yup, we love her and think that much friendly and happy to be there. You have to keep her or myself and a bunch of my friends wont go there anymore. Yup, we love her and think that much of her. Keep up the great work Ann. We love you. More

My car was due for service while i was visiting another state. I took the car to Germain Toyota in Naples and Paul Basso was the person who helped me through the process. He was able to confirm my care p state. I took the car to Germain Toyota in Naples and Paul Basso was the person who helped me through the process. He was able to confirm my care policy and kept me informed of what was happening with that. At the end of the service he gave me a report on my car. I received excellent service and was treated very well during the visit. I would definitely return to Germain during my stays in Naples. More

We had a wonderful experience with Ann Roebuck when we We had a wonderful experience with Ann Roebuck when we brought our 06 Camry last year to be serviced. The car needed so many repairs we opted to bu We had a wonderful experience with Ann Roebuck when we brought our 06 Camry last year to be serviced. The car needed so many repairs we opted to buy a new Camry. Paul Delmonte helped us at that time and was very patient with us making a decision that we did not expect to make for a few years. Back to Ann, we knew our car had a recall, but we decided to wait until we got to Florida to have it done. We had such a good experience with Ann last year, we expected the same this year. Of course Ann lived up to it. We called on Monday and had the appt on Tuesday at exactly the time we requested. I would definitely rate Ann as a top employee and I told her we'd love to stop in an see her next year, but not need her services. Mary Sharon Kellens More

Peggy Mazaras is great and certainly knows the business of customer relations. Was able to observe her interaction with other customers during my visit and was impressed to say the least. Great job. of customer relations. Was able to observe her interaction with other customers during my visit and was impressed to say the least. Great job. More

Overall experience was great, Michael Cunningham was professional, courteous and informative. Labor rates were a bit of a sticker shock! $240 for 1/15 hrs! professional, courteous and informative. Labor rates were a bit of a sticker shock! $240 for 1/15 hrs! More

The greeting and conservation with kevin was part of the reason. He made us feel very welcome at the dealership, not just a customer that was buying a car. he had a lot of knowledge about the cars that we w reason. He made us feel very welcome at the dealership, not just a customer that was buying a car. he had a lot of knowledge about the cars that we were looking at. It was a nice experience. thank you, rich sandfort More

I was brought into your dealership by a previous, well satisfied customer. He had purchased a PriusV and I ended up buying a PriusC. Everytime I came into your dealership, I was very warmly welcomed, made satisfied customer. He had purchased a PriusV and I ended up buying a PriusC. Everytime I came into your dealership, I was very warmly welcomed, made to feel at home, offered drinks, and even subway sandwiches on Saturday 3/8/14 when I finalized my purchase. All of your sales associates made sure that I was comfortable and engaged me in conversation, even though they were not "my" sales associate. The financing part got a little discouraging in the beginning, and I was second guessing a purchase, but it was not due to your associates, it was more on a personal, financial level. But through perseverance and a call to my daughter, I was able to obtain financing with a comfortable down payment and comfortable monthly payments. All in all, it was a very satisfying experience and I am looking forward to driving and enjoying my new 2013 PriusC. More

came in for service left with a new car great no came in for service left with a new car great no change in the amount spending on a car that is three years newer serious salesforce that is custo came in for service left with a new car great no change in the amount spending on a car that is three years newer serious salesforce that is customer friendly More