Germain Toyota of Naples

ANNE MARIE ROEBUCK Ann Marie is wonderful and the only reason we do business with Germain. i COULD GET MUCH BETTER PRICING FROM A FRIENDLY MECHANIC. ANN IS GREAT Ann Marie is wonderful and the only reason we do business with Germain. i COULD GET MUCH BETTER PRICING FROM A FRIENDLY MECHANIC. ANN IS GREAT More

Toyota Tacoma Pre Runner 2014 I happy with the way thing went and I got the vehicle I was looking for and your staff was very helpful, I will definitely comeback in the future, Tha I happy with the way thing went and I got the vehicle I was looking for and your staff was very helpful, I will definitely comeback in the future, Thank you More

My experience purchasing my new Rav4 I had a great experience when I purchased my new Rav4. Everyone was extremely helpful and answered all of my questions and concerns. As a single woman I had a great experience when I purchased my new Rav4. Everyone was extremely helpful and answered all of my questions and concerns. As a single woman, I am always wary of buying a new car by myself but the people that helped me were very courteous and made this a pleasant experience. I have already recommended this dealership and will continue to do so. More

Excellent Service Experience First time visiting Germaine Toyota Service Center. Very pleasant experience with Peggy Marzaras from scheduling the appointment to paying the bill. First time visiting Germaine Toyota Service Center. Very pleasant experience with Peggy Marzaras from scheduling the appointment to paying the bill. My highlander was serviced and ready within the hour. I would definitely return to Germiane Toyota for future service. More

Best service experience ever! I called the dealership when we had an emergency with our Sequoia and Andrew Ctvrtnik was the Advisor who helped me. He went above and beyond to help I called the dealership when we had an emergency with our Sequoia and Andrew Ctvrtnik was the Advisor who helped me. He went above and beyond to help us get our vehicle in quickly, and address the problem right away. It was fixed and back on the road in no time! Andrew Ctvrtnik is the best service advisor we've ever worked with! Thank you so much! More

Excellent Service Michael Cunningham did an excellent job handling the servicing of my 2009 Toyota Sienna. He took the time to explain everything to me and answer any q Michael Cunningham did an excellent job handling the servicing of my 2009 Toyota Sienna. He took the time to explain everything to me and answer any questions that I had. More

Our first service visit for the new car. Frank said it would be an hour for our first service. The waiting room was packed and we didn't think that would be possible but frank was good to his Frank said it would be an hour for our first service. The waiting room was packed and we didn't think that would be possible but frank was good to his word and an hour later our car was done and washed. We were very happy. More

MY APRIL 29, 2014 VISIT TO GERMAIN TOYOTA FOR RECALL SERVICE Ann Roebuck was extremely courteous during my visit for a recall notice on my 2011 Prius. While gathering information from me about my car and looking Ann Roebuck was extremely courteous during my visit for a recall notice on my 2011 Prius. While gathering information from me about my car and looking up any possible additional recalls for me, we were interrupted 6 times in 20 minutes by other employees and another 4 times by phone calls, 2 of which were from other employees. Even so, Ann politely maintained her composure and my car was serviced promptly. You should ask your employees not to bother the service writers when they have a customer with such questions as, "Have you seen Bob"? And if they must interrupt the service writers with an important question, they should at least say "please excuse me" to the customer and "thank you" to the service writer and "I am sorry for interrupting" to the customer when they are done. It is just simple courtesy toward your fellow employees AND your customers! I think EVERYONE would appreciate it. More

Safety Recall for Prius 2011 Peggy was quick to serve and very nice. She took the time to even draw me a map for an easier way home. She told me when to expect my car to be ready Peggy was quick to serve and very nice. She took the time to even draw me a map for an easier way home. She told me when to expect my car to be ready and it was just as she said. More

Richard Estes I was very pleased with the personal treatment and attention that Richard paid to detail. He handled every thing exactly on time as he committed. He I was very pleased with the personal treatment and attention that Richard paid to detail. He handled every thing exactly on time as he committed. He is very committed to customer satisfaction. There is no doubt that Richard will go far in the Germain organization More