Germain Toyota of Naples

service need for my car Geff Smith was great....didn't have appointment...but he took my car and fixed it anyway....thanks so much for excellent service..well done..i had t Geff Smith was great....didn't have appointment...but he took my car and fixed it anyway....thanks so much for excellent service..well done..i had the car serviced earlier in the day for a battery problem by Toyota Roadside Service...i decided to ask if the Toyota dealership could give me an opinion.....Geff took my car and had the problem diagnosed with a fix that left me smiling...i will definitely be back if my car needs anything else.... More

Great Service Ann-Marie Roebuck has always scheduled prompt service and explained needed procedures clearly. She is always friendly and helpful. I trust her to take Ann-Marie Roebuck has always scheduled prompt service and explained needed procedures clearly. She is always friendly and helpful. I trust her to take good care of my Highlander. More

My Sales Consultant...Marion R. Miller It had been many years since I'd been back to Germaine Toyota. But it took little time to feel at home again after meeting my Sales Consultant. It had been many years since I'd been back to Germaine Toyota. But it took little time to feel at home again after meeting my Sales Consultant. Marion Miller was waiting for my son and I when we arrived at the dealership. From the first moment, it was clear that he was a professional who knew the product that he was selling. It also became apparent that he enjoyed working with people and immediately made us feel comfortable. He afforded us the opportunity to ask our questions and voice any concerns we might have about our purchase. The experience has left both my son and I feeling valued as customers and enjoying our new Toyota all the more! Thank you to Germaine for hiring such a professional as "My Sales Consultant"...Marion R. Miller More

Peggy Mazaras Peggy was warm and friendly as always. She wentout of her way to make sure I got everything taken care of perfectly. A pleasure to work with! Peggy was warm and friendly as always. She wentout of her way to make sure I got everything taken care of perfectly. A pleasure to work with! More

TOO MUCH ON THE PRICE I THOUGHT THE PEOPLE WERE GREAT AND VERY HELPFUL YES IT WOULD BE NICE TO HAVE MY CAR SERVICED THERE PRICES WERE A BIT TO HIGH 574.00 FOR BRAKES FOR TH I THOUGHT THE PEOPLE WERE GREAT AND VERY HELPFUL YES IT WOULD BE NICE TO HAVE MY CAR SERVICED THERE PRICES WERE A BIT TO HIGH 574.00 FOR BRAKES FOR THE CAR WAS TOO MUCH AND THAT DID NOT INCLUDE NEW ROTORS 50.00 FOR AN AIR CONDITIONING FILTER ?????? WAY TOO MUCH More

Service on Avalons Ann Marie always does an excellent job. She takes her job very seriously. I hope Gemain appreciates how hard she works. She also drives new car sales Ann Marie always does an excellent job. She takes her job very seriously. I hope Gemain appreciates how hard she works. She also drives new car sales with my trust in her to be there after the sale. More

I purchased a new 2014 Toyota Highlander. We purchased a new 2014 Highlander after trading in a 2006 Highlander. The new 2014 was our third Highlander and seventh Toyota, four of which were p We purchased a new 2014 Highlander after trading in a 2006 Highlander. The new 2014 was our third Highlander and seventh Toyota, four of which were purchased at Germaine. The Highlander met all of our needs and we have been very pleased with the model. We required a bench second seat which was leather. This narrowed our choice to one vehicle on the lot. We negotiated a competitive price and I was pleased with the dealership's willingness to negotiate both on the trade in and the new auto price. We expect many years of safe, comfortable riding as we received with our former Highlander. More

Hassle Free Service I arrived at the service department about 20 minutes before my scheduled appointment. Frank Lopez greeted me with a warm smile and a "Good Morning". H I arrived at the service department about 20 minutes before my scheduled appointment. Frank Lopez greeted me with a warm smile and a "Good Morning". He escorted me to his desk, filled out the paperwork that was needed for my service and I was out the door, got to my meeting on time. The problem was fixed and the car was ready upon my return. Great service, very professional! Thank You Frank and Germain Toyota! More

service Peggy Mazaras is an excellent service adviser - I had both a recall and a water pump replacement, she told me how long it would take to complete both Peggy Mazaras is an excellent service adviser - I had both a recall and a water pump replacement, she told me how long it would take to complete both items, arranged a ride home for me and told me what the cost would be. I couldn't ask for anything better except maybe a little better cost! More

Superior Customer Service Dealt with Ann-Marie Roebuck who greeted me and was very knowledgeable and efficient. The waiting room was comfortable and was pleased they had coffe Dealt with Ann-Marie Roebuck who greeted me and was very knowledgeable and efficient. The waiting room was comfortable and was pleased they had coffee available as it was early morning. Even though I was not able to make an appointment for this service, my car was serviced in a timely fashion. Ann-Marie made the whole process very pleasant. Will definitely ask for her for my next appointment. More