Germain Toyota of Naples

Excellent Customer Service from Mitch Walling I always bring my Rav4 into the dealership for service. Mitch was very accommodating - he spoke with me all through the process of getting everything I always bring my Rav4 into the dealership for service. Mitch was very accommodating - he spoke with me all through the process of getting everything taking care. He explained everything so I understood the issues and was able to make a truly educated decision. Mitch is very nice and is a great asset to the service department. More

Scion Exceptional service as always! Will definitly recommend. I've bought a few cars here and will always come back to buy more in the future. Exceptional service as always! Will definitly recommend. I've bought a few cars here and will always come back to buy more in the future. More

Excellent Customer Service from Mike Cunninham Battery on Prius died on Saturday of Labor Day weekend. I had already dropped the key in the box as told by the person on the phone when I saw Mike. Battery on Prius died on Saturday of Labor Day weekend. I had already dropped the key in the box as told by the person on the phone when I saw Mike. He came out and took all my information and made sure I was on the list for first thing Tues. am. True to his word my car was serviced and ready that afternoon.He arranged for my transportation to the dealership and explained all work and charges in layman's terms and off I went. Thanks Mike!!! More

Repair of Prius Car was showing master warning symbol. Called 1st thing in AM, call back received almost immediately. Told to bring car in right away for checking. Car was showing master warning symbol. Called 1st thing in AM, call back received almost immediately. Told to bring car in right away for checking. Ann-Marie handled all necessary items explaining to me exactly what to expect. Wait time seemed a bit long to hear results. Shocked when told what was wrong and price for repair but had not options. Ann-Marie offered 10% discount which I appreciated very much. She also set me up with a loaner car so that I could continue on to work. Again that was thoughtful and appreciated very much. When I returned to pickup car all went smoothly. As I drove off lot my car seemed to be acting a little different so was going to return next day or at least call but by time I arrived home it seemed to have cleared up and so have decided didn't need to pursue further. More

Ann-Marie is a Superstar! Ann-Marie is very knowledgeable about my Solara and has been working with me since my first service of the car. You should be very proud to have her Ann-Marie is very knowledgeable about my Solara and has been working with me since my first service of the car. You should be very proud to have her on your staff. This lady knows the true meaning of "Customer Service". More

Great intoduction This was my first service visit to your facility. I purchased a 2014 Tundra from a private seller out of town. Ann was very welcoming and seemed to re This was my first service visit to your facility. I purchased a 2014 Tundra from a private seller out of town. Ann was very welcoming and seemed to really take an interest in making sure I was taken care of. Thanks for the great work & I will see you on my next scheduled service. More

Good Sales Experience I came to Germain to shop for a 2014 Prius C. Ralph met me at the door as I was entering the salesroom. He listened to what I had to say and went out I came to Germain to shop for a 2014 Prius C. Ralph met me at the door as I was entering the salesroom. He listened to what I had to say and went out of his way to meet my needs. Although I arrived late in the afternoon he stayed with me through the whole buying experience. After several discussions about the price and what my trade-in was worth, we were able to agree on a price that I satisfied me. More

A Very Bad Experience at Germain Toyota I purchased a 2011Rav 4 from Germain Toyota. I had turned in my Toyota Hylander which I also purchased from Germain Toyota. My whole family has purcha I purchased a 2011Rav 4 from Germain Toyota. I had turned in my Toyota Hylander which I also purchased from Germain Toyota. My whole family has purchased cars from Germain Toyota. That will no longer be the case. My gas pedal was non responsive and had the car towed into the service department. They informed me it would be $1,400. repair. They said it was a throttle body. This car is only 2 yrs old, has never been in an accident and has every routine check up from thier service department. The manger gave me $200 off the bill and said I had to take it up with Toyota. I did and they said they could not help me. I am a teacher and I teach my students to do the right thing. There is no way there should be this heavy of a repair on such a young car. Germain Toyota should do the right thing. Deneen Crandall More

Service experience great, no issues, recently relocated to Naples, good to know there is a friendly through Toyota Dealer available. Mr. Estes was very efficient. I was great, no issues, recently relocated to Naples, good to know there is a friendly through Toyota Dealer available. Mr. Estes was very efficient. I was also glad I did not have to wait long for service More

Owner Ann-Marie Roebuck is great to work with and took care of my service and did an excellent job of keeping me informed and letting me know the process... Ann-Marie Roebuck is great to work with and took care of my service and did an excellent job of keeping me informed and letting me know the process.... More