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Germain Toyota of Naples

Naples, FL

4.6
1,543 Reviews

13315 N Tamiami Trail

Naples, FL

34110

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Showing 1,543 reviews

August 01, 2024

Always professional and takes the time to answer any questions. Does not try to rip you off and overcharge for unneeded services thanks to Ann Roebuck an honest service tech. More

by Nuchared
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anne Roebuck
Aug 01, 2024 -

Germain Toyota of Naples responded

Nuchared, we're glad to hear Ann provided you with honest and professional service at Germain Toyota of Naples. Thanks for the great feedback!

August 01, 2024

He was very easy to understand and explained everything that was listed from the actual mechanic that performed the work. More

by vicki.billiet
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I HAD NO CONTACT WITH MGMT. OR ADMIN. PEOPLE
Aug 01, 2024 -

Germain Toyota of Naples responded

We're glad to hear that our team at Germain Toyota of Naples provided clear and thorough explanations for you. Thanks for sharing your positive experience!

July 30, 2024

Muy buen trabajo muy profesional y excelente servicio a la hora de mostrar los diferentes modelos de carros y posibilidades de compra muy buen vendedor More

by blancobarceloamanda
Recommend Dealer
Yes
Employees Worked With
Rafael , Josh James, Brian Keny, Steve Detri, Ryon Weiben
Jul 31, 2024 -

Germain Toyota of Naples responded

Jesús, gracias por esta valiosa reseña! Nos alegra saber que tuvo una experiencia positiva con nuestro equipo en Germain Toyota of Naples. Estamos aquí para ayudarle siempre que lo necesite!

July 28, 2024

Excellent service and done in a very timely and quick manner. It was on the road in no time. More

by mda526xx
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Josh James, Brian Keny, Steve Detri, Ryon Weiben
Jul 29, 2024 -

Germain Toyota of Naples responded

It was our pleasure to get you back on the road in no time. Thanks for choosing Germain Toyota of Naples!

July 28, 2024

Anthony is very professional and is always extremely helpful. He will help research and obtain solutions for whatever is needed. You can count on Anthony and the rest of the service team at Germain To More

by Dave H
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anthony Cardenas
Jul 29, 2024 -

Germain Toyota of Naples responded

Dave, we're delighted to hear that Anthony and our service team at Germain Toyota of Naples provided such excellent assistance. Thanks for the great feedback!

July 28, 2024

Service was prompt and professional. Rodolfo couldn’t have been nicer. I have brought my cars here since we moved to Florida and will continue to do so. More

by Lbh
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rodolpho
Jul 29, 2024 -

Germain Toyota of Naples responded

We're delighted to hear that Rodolfo and the team at Germain Toyota of Naples provided prompt and professional service. Thanks for your continued trust in us!

July 28, 2024

I was totally thrilled with the work Germain did with my car. The bodywork was perfect. I was also elated to find that the inside of my car had been cleaned- even the spots on my seats. It is like a bra More

by sherh619
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Devin - Body shop
Jul 29, 2024 -

Germain Toyota of Naples responded

Sherh619, we're delighted to hear that Devin and the Germain Toyota of Naples team exceeded your expectations with their bodywork and attention to detail. Thanks for recommending our body shop!

July 28, 2024

Car was in for routine oil change. Anthony got me out on time for a dental appointment. More

by joedemeo
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anthony
Jul 29, 2024 -

Germain Toyota of Naples responded

Thank you for this 5-star review of Germain Toyota of Naples! We will pass along your kudos to Anthony. Have a lovely day!

July 26, 2024

I am not happy at all with the finance end of this dealership. I was not given the amount of any fees. I wasn't even told what the total amount was. I was handed a card when I left the dealership and More

by sarmusci
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
RICARDO, DAMIAN
Jul 29, 2024 -

Germain Toyota of Naples responded

We apologize for the lack of transparency and communication you experienced with our finance department. This is not how we aim to conduct business, and your feedback will help us improve. Please reach out so we can address these concerns directly and ensure you have all the necessary information regarding your purchase and extended warranty services. Thank you, Ryon Weiben - General Sales Manager - rweiben@germain.com

July 25, 2024

Great experience and answered my 100 questions. Thank you taking the time and being understanding. More

by argelioarenas72
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Brian Keny, Ryon Weiben
Jul 26, 2024 -

Germain Toyota of Naples responded

We appreciate the stellar review here at Germain Toyota of Naples!

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