Germain Toyota of Naples

Honest and professional Our service writer, Jorge Guiteirrez had delivered great, honest customer service and went that extra mile to make things go smoothly. I know just ho Our service writer, Jorge Guiteirrez had delivered great, honest customer service and went that extra mile to make things go smoothly. I know just how important customer service, professionalism and honesty makes any business successful. Germain Toyota of Naples will have my business. By the way, I am an owner of a large service business in Chicago, IL. and I was treated just how I want my customers to be treated by my employess. Germain Toyota of Naples will have my vote and a big thank you for a job well done. More

Prius Air Conditioner Problem Techs identified the problem, solution was a lot less than I expected. Had some other routine maintenance done as well. Plus, I got an appointment f Techs identified the problem, solution was a lot less than I expected. Had some other routine maintenance done as well. Plus, I got an appointment fast! More

What a good experience! I will make sure to ask for Geff Smith anytime my car needs maintenance. His professional, knowledgeable and friendly assistance made my car service I will make sure to ask for Geff Smith anytime my car needs maintenance. His professional, knowledgeable and friendly assistance made my car service a pleasure. Thank you Geff More

Extra mile Tony Vasquez and Brad Newsom did everything possible to make up for an abominable situation with the Big Lot They put a smile on our face.both went Tony Vasquez and Brad Newsom did everything possible to make up for an abominable situation with the Big Lot They put a smile on our face.both went above and beyond with their time and their service. Both were exceptional. Thank you for putting a smile back on our faces. Ann and Mike Mullinix More

Mitch Walling We were provided outstanding service from arrival to checkout -- Mitch Walling was very helpful and friendly. We will be back when our next service i We were provided outstanding service from arrival to checkout -- Mitch Walling was very helpful and friendly. We will be back when our next service is required. More

Excellent except time between check-out & delivery. Excellent service from all employees. Only comment is the 20 minutes from time of check-out until delivery of car. Probably back-up for washing car Excellent service from all employees. Only comment is the 20 minutes from time of check-out until delivery of car. Probably back-up for washing car but appreciate this service. You have great service and excellent price for the service! More

Great Service & they were mindful of my time. From the shuttle driver to service to sales, I was treated very well. My time was limited so they quickly helped me find a new car and handle the trad From the shuttle driver to service to sales, I was treated very well. My time was limited so they quickly helped me find a new car and handle the trade. Thanks for the great service! More

George very helpful and nice Last week, I bring my Toyota puris came to your dealer ship for the service, George is the one help me, this is my first time to come to Naples store, Last week, I bring my Toyota puris came to your dealer ship for the service, George is the one help me, this is my first time to come to Naples store, George was greet me and help me. He is so helpful and professional. I am very happy with his help. Thank you so much. More

Excellent Standard of Service Purchasing my 4Runner was overall a good experience. However, the level of service since then has be outstanding. Alan Carey, Angie Eling, Peg Mazara Purchasing my 4Runner was overall a good experience. However, the level of service since then has be outstanding. Alan Carey, Angie Eling, Peg Mazaras and Geff, the team behind the service car desk, the porters and last but not least, the mechanic who's name I cannot remember (Geff might remember)- he took the time, just after I bought the car, to drive with me to see if we could isolate an issue I thought the car had. I was so re-assured after the time he took and the knowledge he shared with me. He said he'd been with Toyota for 16 or 18 years I believe. Peg has also been amazing- she is so patient and accommodating with her customers. After a scratch repair that went well, I notices that there was paint specs over 90 percent of the car. Peg not only made sure it was taken care of but the service manager (he didn't have a name tag on unfortunately) also re-assured me it would be detailed and remedied. I've yet to pick up the care but I am confident of the service and end result. Guys, honestly, I've never had a service experience like I've had with your dealership. I've been a corporate recruiter for 20 years now and prior to that was in the service industry in Hotels; I have my bachelors in Hospitality Management. You consistently knock it out of the park. The public is difficult to deal with - more often than not- I understand this first hand. You should all be proud of what you do for people and how you do it. I couldn't be more impressed. More

Thanks for the terrific service We had our Toyota Sequoia serviced for breaks and the wanted to thank Jeremy Bongle for the terrific job in assisting me. Now if the dealership would We had our Toyota Sequoia serviced for breaks and the wanted to thank Jeremy Bongle for the terrific job in assisting me. Now if the dealership would offer a decent trade in price for our vehicle we would welcome doing business of purchasing a new car again from Germain. More