Germain Toyota of Naples

Exceptional customer service with a smile Christopher super informative and knowledgeable! Waiting area clean comfortable with good coffee! super informative and knowledgeable! Waiting area clean comfortable with good coffee! More

This dealership is what right looks like! My wife and I walked away from four other dealerships because of the ridiculous games they played regarding good faith negotiations and their fail My wife and I walked away from four other dealerships because of the ridiculous games they played regarding good faith negotiations and their failure to demonstrate an appreciation for our business. Our initial interaction was with Alex Olvera. Mr. Olvera listened to what we were looking for and took extraordinary steps to address our reservations regarding the vehicle we expressed interest in. The following day, we met Esteban Rua. Mr. Rua's integrity and professionalism were the critical components which compelled my wife and I to decide to do business with Germain Toyota of Naples. You can't teach the sincerity and level of commitment to ensuring a consumer enjoys the personalized vehicle purchase experience Mr. Rua ensured we had. He took the time to review our interests and reservations regarding our selected vehicle, and acted to expound upon or fully address each of our talking points as they arose. Our positive experience continued during our interaction with Damion Elleston, one of Toyota of Naples' Finance Managers. Mr. Elleston ensured we were well-informed for each decision we made during the final phase of our purchase. The outstanding support did not end with our purchase, each representative we've encountered at Toyota of Naples post-purchase has ensured all of our support requests have been fully addressed. Esteban Rua, Alex Olvera, and Damion Elleston are the sales team you want to take you through the full spectrum of the car buying experience. Their actions reflect great credit upon themselves, the Germain Toyota of Naples brand, and are in keeping with the highest traditions of customer service. More

The used car I purchased needs 2 cosmetic repairs within 2 weeks of owning and a rattle sound 2 days after purchasing. Thankfully I bought the coverage so the rattle may not be too expensive of a repair. St 2 weeks of owning and a rattle sound 2 days after purchasing. Thankfully I bought the coverage so the rattle may not be too expensive of a repair. Still disappointed with the purchase cause it’s off to a rough start and I’m wary that the car could be a money pit in the near future. It’s my fault for not doing my due diligence. I’d recommend to get any car you’re interested in to get checked by a personal mechanic. Most likely won’t return to this dealership I think the customer service is good during the buying process but not as good after the purchase. I do think my salesman was nice. Overall I’d give the dealership maybe 3 out of 5 stars but wouldn’t recommend to friends/family. More

They are attentive, comrades. Selvisial Good boss Good employee Good people are human and friends Selvisial Good boss Good employee Good people are human and friends More

My service agent Daniel Ch. always provides premier customer service, keeps me updated on the status of my vehicle , and is pleasant. It’s always a pleasure coming to Germain To always provides premier customer service, keeps me updated on the status of my vehicle , and is pleasant. It’s always a pleasure coming to Germain Toyota of Naples. Everyone is always very polite and informative! More

Excellent customers service. The process of sale was clear and professional by the salesman Marcos Bitelo, he is the best at the Toyota dealer. I have been buying Toyotas sinc The process of sale was clear and professional by the salesman Marcos Bitelo, he is the best at the Toyota dealer. I have been buying Toyotas since 2001 and always go to Marcos. I highly recommend him. More

Dealer representatives keep me informed of the procedures as they were happening. Photos they sent showed what was happening. as they were happening. Photos they sent showed what was happening. More

Good service Toyota from Naples a good customer service I went to the maintenance of my truck and it was fast thank you boy Hunter who attended me very friendly went to the maintenance of my truck and it was fast thank you boy Hunter who attended me very friendly More

Rudy worked very hard to get my car serviced. He alerted me of the recall on my car stating it would be an hour and a half extra wait time. He kept me informed about the progress. He is extrem He alerted me of the recall on my car stating it would be an hour and a half extra wait time. He kept me informed about the progress. He is extremely efficient and very pleasant. You are lucky to have him as an employee.. More

I had a great experience with the dealer service—professional, efficient, transparent communication, and the work was completed exactly as promised. service—professional, efficient, transparent communication, and the work was completed exactly as promised. More