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Germain Mazda West

Columbus, OH

4.9
26 Reviews

1345 Automall Parkway

Columbus, OH

43228

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Showing 26 reviews

February 18, 2025

John was very very helpful in meeting our needs. When there was a problem with getting the original car, the dealership was responsible, responsive, and getting us an upgrade. John was very knowledg More

by Howardbeals
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
John bechtel Cameron allen
Feb 18, 2025 -

Germain Mazda West responded

Thank you for sharing your experience! We're delighted to hear that John and the Germain Mazda West team were able to assist with an upgrade and provide knowledgeable service. Enjoy your new Mazda 3 Hatchback, and feel free to reach out if you have any more questions!

February 12, 2025

Ron did a great job! I would go back again. He is very knowledgeable and professional. More

by stevem
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ron
Feb 12, 2025 -

Germain Mazda West responded

Steve, your kind review of Ron warms our hearts! Thank you from the Germain Mazda West Team.

February 07, 2025

Great customer service and very professional and no pressure from sales people. Good prices on vehicles More

by sherlock katiti
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ashely
Feb 08, 2025 -

Germain Mazda West responded

Thank you for sharing your experience with Germain Mazda West! We're delighted to hear that our team provided great customer service and a pressure-free environment. Enjoy the new ride!

February 02, 2025

Everything and everyone was great, throughout a long process every stage was clear, selling could be shortened but understanding due to all paperwork related More

by Luis
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Conor OLeary
Feb 04, 2025 -

Germain Mazda West responded

Luis, we're delighted to hear that the team at Germain Mazda West made your experience clear and positive despite the lengthy process. Thank you for sharing your feedback!

January 11, 2025

Service was prompt, no problems. Only wish they would have told me a better estimate of the duration of the visit when I called and scheduled. Waiting area wás nice. Thank you! More

by MazdaserviceGW
Recommend Dealer
Yes
Employees Worked With
Jolie
Jan 13, 2025 -

Germain Mazda West responded

Thank you for your feedback! We're glad to hear the service was prompt at Germain Mazda West, and we appreciate your suggestion about providing better time estimates. We'll work on improving this aspect of our communication. Safe travels!

August 18, 2024

Very good service with warm and friendly sales person. They reached out soon after i searched and signed up ion the website. After i schedule the visit, Philip, who is the sales person for me, give us ver More

by yfan941101
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Philip
Aug 19, 2024 -

Germain Mazda West responded

We're delighted to hear that you had a smooth and pleasant experience with Philip at Germain Mazda West. Enjoy your new car, and thank you for choosing us!

July 23, 2024

Connor was the best Mazda salesperson I’ve ever met, this is my 3rd leased Mazda and I feel like I can compare. He explained everything in detail, and was really focused on what I was looking for and my budg More

by anjiher1811
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Connor
Jul 24, 2024 -

Germain Mazda West responded

Anjiher, we're delighted to hear that Connor provided such an exceptional leasing experience at Germain Mazda West! We look forward to welcoming you back in three years for your next car. Thanks for the great review!

June 07, 2024

I love my car Mazda cx5 is the best Mazda west and Connor were very helpful and informative I really enjoyed the experience More

by Rdamiano1
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Connor Oleary
Jun 07, 2024 -

Germain Mazda West responded

We're delighted to hear you love your MAZDA CX-5 and had a great experience with Connor at Germain Mazda West! Thanks for sharing your positive feedback. Enjoy the ride!

May 25, 2024

Everyone was wonderful to work with from start to finish! Don G. was my salesman, He was awesome and took his time explaining everything to me, very patient! More

by Jodie
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Donald Gollihue
May 28, 2024 -

Germain Mazda West responded

Jodie, we're delighted to hear that Don and the team made your experience at Germain Mazda West so positive! Thanks for sharing!

May 22, 2024

Our sales representative was fantastic. 5 stars out of 5. We were surprised by all the add ons when we got to financing department. This should have been done before or at least a heads up More

by Rangertim7
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
5 star sales rep.
May 22, 2024 -

Germain Mazda West responded

We appreciate your feedback and are glad to know that our sales representative provided a fantastic service. We apologize if the financing process seemed overwhelming with all the add-ons, we'll definitely take note of this for future improvements. Thank you for choosing Germain Mazda West!

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