Germain Lincoln

Professional courteous staff…. particularly in the service department. Beautiful modern facilities. Excellent follow up after service visits. Everyone proud to be in the Lincoln fam particularly in the service department. Beautiful modern facilities. Excellent follow up after service visits. Everyone proud to be in the Lincoln family. More

Great Service Department! Justin was very efficient, knowledgeable and fun to work with. I highly recommend Germain Lincoln of Naples. Justin was very efficient, knowledgeable and fun to work with. I highly recommend Germain Lincoln of Naples. More

Four hours to simply replace the battery? Really??? One hour ismorethanenough,, so I lostanotherday,, who cares? Thetimecantbereplaced,it’s gone forever Really??? One hour ismorethanenough,, so I lostanotherday,, who cares? Thetimecantbereplaced,it’s gone forever More

Excellent service as promised by Julia. Vehicle was fully serviced in one hour while waiting in very nice lobby. Vehicle was fully serviced in one hour while waiting in very nice lobby. More

We had a very warming and friendly experience. Our truck was repaired and washed while we had a leisurely walk and had breakfast. Very impressed with the staff, especially our service advisor Just Our truck was repaired and washed while we had a leisurely walk and had breakfast. Very impressed with the staff, especially our service advisor Justin. He is a definite asset to Germain Lincoln. I’m so glad he’s back. He’s awesome More

Very responsive and kept me up to date. Justin and Julia were terrific.i recommend highly Justin and Julia were terrific.i recommend highly More

We have been very impressed by this dealership. From sales to service, we’ve been treated extremely professionally. From sales to service, we’ve been treated extremely professionally. More

Great personal service. Very friendly and eager to help. Happy I have this dealership. Been there for many years. Very friendly and eager to help. Happy I have this dealership. Been there for many years. More

On my last two visits I have had major problems with your concierge / loaner car operation. The last concierge return of our car was 6 hours late. We waisted a big part of a day waiting on our car. Last concierge / loaner car operation. The last concierge return of our car was 6 hours late. We waisted a big part of a day waiting on our car. Last week I decided to drop the car off for service to avoid anymore concierge issues. I made the appointment a month before and was promised a loan on the day of service. Guess what? No loaner was available. I waisted two and half hours in your waiting room. With both my problems your Service representative blamed poor service on Enterprise rental cars who handle your loaners, etc. My problem is with Germain…not Entetprise. If you have trouble with them…then you need to fix it. We have a Mercedes as well. We have NEVER had any problems with their loaner policy. As you may know….they OWN their rentals. As a person who has had about 10 Lincoln’s …..I am getting less enchanted with the brand event time I have one of these very controllable service issues. I dread the idea of bringing our expensive new car into you for regular service! More

This was by far the easiest and best dealership I’ve ever done business with. Jose was amazing, honest, and straightforward!!!!! The entire staff was top notch professionals! I highly recommend this plac done business with. Jose was amazing, honest, and straightforward!!!!! The entire staff was top notch professionals! I highly recommend this place !!!! More