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Germain Lincoln
Naples, FL
327 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 327 reviews
November 20, 2010
My Wife and I have purchased three cars thus far from Bonnie cooper at Germain Lincoln and have switched allegience from Lexus due to the superior performance provided by bonnie and their Customer Servic Bonnie cooper at Germain Lincoln and have switched allegience from Lexus due to the superior performance provided by bonnie and their Customer Service Dept We quickly recognizede that Bonnie and Germain cared about customers and were careful to point out areas of the new Lincolns that would appeal to us. She carefully and completely explained the many variations of the SYNC system and how we should use it. At every phase of our meeting she would show us car details and then demonstrate them through demonstrations. When we had occasion to use the Service Dept. for regular maintenance, we were struck by the friendliness and prompt response to our needs. If the work would require extra time we were provided with a car to use. When the service was completed, the car was always returned washed and cleaned. We are proud to be the owners of two new Lincolns and have recommended Bonnie Cooper and Germain Lincoln to our friends. More
by tonsu
Employees Worked With
Bonnie Cooper
October 25, 2010
Had bought three previous Lincoln TCs from Germaine,but unsettled economic times led me to keep my most recent one more years than usual. Finally my wife and I decided to look over new MKS with voice-activ unsettled economic times led me to keep my most recent one more years than usual. Finally my wife and I decided to look over new MKS with voice-activatd Sync system. For first time used Web to inquire, and got prompt email answer. On visit to showroom received extremely friendly, informative and low key help from Will Sell. (Yes, we too remarked on his surname).Leslie Sass, sales manager, who "wrapped up" with us was gracious and low key. Luckily the exact model we wanted was on the lot. Hi-tech of the vehicle wonderful but a bit overwhelming; luckily my wife has latst iPhone so understood most. Got fair price, and took possesssion 2 days later. So if you see somebody happily drivng an MKS, seemingly talking to his dashboard, it's me. More
by woodhavendoc
Employees Worked With
Will Sell, Leslie Sass, Leslie Sass
October 25, 2010
Purchased and new Lincoln MKZ. Dave Kern is my sales agent and was very knowledgeable about the car. He is an excellent sales agent, very informative. The sale manager, Leslie, was also very helpful. agent and was very knowledgeable about the car. He is an excellent sales agent, very informative. The sale manager, Leslie, was also very helpful. Both are delightful people to do business with. I would highly recommend a Lincoln and if you are to go to Germain Lincoln definitely ask for Dave Kern. More
by ameracraft
Employees Worked With
Dave Kern, Dave Kern
August 27, 2010
We would like to express high praise to Dave Kern and Leslie Sass for their excellent service during our purchase. Dave was diligent in finding the model and color that we wanted and in his follow-up s Leslie Sass for their excellent service during our purchase. Dave was diligent in finding the model and color that we wanted and in his follow-up service after our purchase. Dave and Leslie really made the whole process of purchasing our car painless. We are extremely satisfied with our Lincoln and feel we made an excellent choice. We would definitely recommend Dave & Leslie to family and friends. More
by km594
Employees Worked With
Dave Kern & Leslie Sass , Dave Kern, Leslie Sass
August 12, 2010
Our experience at Germain,as always,is a pleasure. We are treated as if we are the only customers they are there to please. They know their product and they are very helpful. If you would like a friendly exp treated as if we are the only customers they are there to please. They know their product and they are very helpful. If you would like a friendly experience as well as a knowledgable Sale person please visit Germain LM and ask for Bonnie Cooper More
by tpecorilli
Employees Worked With
Bonnie Cooper / Leslie Sass, Leslie Sass
July 20, 2010
When I was in the market for a new SUV I thought to myself I wish I knew where Leslie Sass went after leaving Tamiami Ford. At the time I worked down the road from Germain Lincoln and thought I would myself I wish I knew where Leslie Sass went after leaving Tamiami Ford. At the time I worked down the road from Germain Lincoln and thought I would stop in to see what they had. Too my great surprise Leslie was the finance manager and helped me along with Dave to pick out a new MKX. They were both very helpful and friendly. I can not speak highly enough of Leslie and her customer one on one. She and Dave were able to get me the MKX where I felt comfortable in payments and would hands down recommend Germain Lincoln to anyone. Leslie is a huge asset to Germain Lincoln and it is because of her and her customer service that I would go back. When in for service I have never had a problem with my MKX except for a loose trim piece that they fixed immediately and without delay. Other than that I occasionally stop in around 6000 miles for my oil change and have always been treated with respect and friendliness when servicing my vehicle. Overall 5 out of 5 stars. Thanks, Kevin Ackerman More
by alumni00
Employees Worked With
Leslie Sass, Dave Kern, Leslie Sass
July 02, 2010
I contacted Germain Lincoln and Mercury via e-mail about purchasing a new vehicle. My inquiry was answered by Dave Kern and that is how my relationship started with Germain. My wife Laurie and I purchased purchasing a new vehicle. My inquiry was answered by Dave Kern and that is how my relationship started with Germain. My wife Laurie and I purchased our first vehicle from them, a new MKT. The whole process was very professional and very low key. Dave and Leslie Sass (Sales Manager) were a delight to work with. Their attitude was very positive and non aggressive and put you at ease from the start. I would recommend the whole Germain team for your next vehicle purchase and all of your service needs. Mike and Laurie Lubbers More
by mlubbers1
Employees Worked With
Dave Kern and Leslie Sass, Dave Kern, Leslie Sass
July 01, 2010
I have either bought or leased a new car every three years from Dave Kern, for the past 18 years. I believe he has always been honest and upfront with all of my dealings. Always so helpful and patient w years from Dave Kern, for the past 18 years. I believe he has always been honest and upfront with all of my dealings. Always so helpful and patient when he is explaining all the new features of my new car. More
by khayfield
Employees Worked With
Dave Kern, Dave Kern
June 28, 2010
I've bought three vehicles in recent years and have found Will Self (Sales) to be an outstanding individual, so very helpful and insightful. Furthermore, I must commend Joseph (maintenance) for his excellent Will Self (Sales) to be an outstanding individual, so very helpful and insightful. Furthermore, I must commend Joseph (maintenance) for his excellent help in servicing our two vehicles. I have been very well pleased with the care given and it is great to have such a dealership in Naples. More
by royvonne
Employees Worked With
Will Self Sales)and Joseph(maintenance)
June 24, 2010
I felt as if I were their only customer. What a professional, knowledgable and friendly experience. Since my husband was out of town and the final decision was left to me this dealership made sure professional, knowledgable and friendly experience. Since my husband was out of town and the final decision was left to me this dealership made sure that I was informed about all aspects of operation. Thanks to them I will be reccomneding them to everyone I know who is looking for a new car. More
by jimndrin
Employees Worked With
Will Call & Leslie the Mgr., Leslie Sass
