Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Germain Lincoln
Naples, FL
316 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Filter Reviews by Keyword
By Type
Showing 316 reviews
March 04, 2014
I took my MKS to Germain for the first time. Needed service. I was greeted by a gentleman by the name of Scott Moessner. I left Germain some years ago with a bad taste in my mouth. After meeting Scott. service. I was greeted by a gentleman by the name of Scott Moessner. I left Germain some years ago with a bad taste in my mouth. After meeting Scott. the service he provided to me as a newcomer, I will return to Germain as long as I can work with Scott! He explained everything to me, ushered me into a beautiful lounge and made sure I was well cared for and understood what was going to be done to my car. I look forward to my next trip to Germain. Thank you! Patricia Yeats More
by Kipper
Employees Worked With
Scott Moessner
March 03, 2014
JustinY. Is very nice to me, but he loves my Lincoln MKZ. I trust Justin to make decisions for me about my Lincoln, he loves his job and has excellent customer service, you are lucky to have him work for you I trust Justin to make decisions for me about my Lincoln, he loves his job and has excellent customer service, you are lucky to have him work for you! More
by Lynnp2000
Employees Worked With
Justin Yeuger
August 22, 2013
I purchased a used 2004 Lincoln Navigator from Germain over the internet with 28,000 miles on it. I did this from a franchised dealer, as they generally take care of their customers. However, after bei over the internet with 28,000 miles on it. I did this from a franchised dealer, as they generally take care of their customers. However, after being assured that the Navigator was "like new" and had undergone a 110 point inspection, I was disappointed when it arrived: Here are the issues so far: 1. Drivers side unlock button does not work 2. Backup "radar" does not work (beeps constantly) 3. AdvanceTrac seems to be consistently over-reacting and braking front wheels w/o any slippage and while on dry roads - stops when AdvanceTrac is disabled 4. Left headlight not functioning! 5. Paint on hood faded along edge on passenger side and orange-peeled on top of fender on passenger side 6. Only one key - really? 7. CD player cover will not electronically retract face of player - must be manually forced - CDs connot be played 8. Drivers' side cooled seat not functioning 9. Weird noises coming from transmission 10. No temp tag! (Despite charging me an $800 paperwork fee!) 11. Air suspension problems 12. Heated/Cooled Seats do not work 13. Remote mirror controls do not work 14. Rear wiper does not work 15. Heater does not work And, as a bonus, they didn't actually ship the car with any license plate screws so I had to go to Home Depot! Some of this should have been fixed, and all of it should have been disclosed. This is poor service bordering on fraud. More
by e350v10
Employees Worked With
Rick Gatliff Jeff Smith
December 15, 2012
Over the years, one has been very impressed with the courtesy and the service given. The new facilities are excellent, as is the waiting area and the snacks and drinks provided. Will Sell is always rea courtesy and the service given. The new facilities are excellent, as is the waiting area and the snacks and drinks provided. Will Sell is always ready to assist in anyway possible. I am very impressed! Thank you! Merry Christmas and Happy New Year! More
by royvonne
December 15, 2012
These people are a pleasure to work with. Their price is right, the new facility is outstanding and the service both from the sales and service departments is very friendly and on time. They go out of thei right, the new facility is outstanding and the service both from the sales and service departments is very friendly and on time. They go out of their way to make sure you get what you want and don't try to push things you don't want. Their operation is frist rate. More
by macarthyd
Employees Worked With
Leslie Sass
December 15, 2012
I have either purchace or leased several Lincolns from Germain in the past 7-8 or so years. I have always dealt with Will Sell in all of these transactions He is the reason I continue to buy or lease my L Germain in the past 7-8 or so years. I have always dealt with Will Sell in all of these transactions He is the reason I continue to buy or lease my Lincolns from Germain. His product knowledge, attitude of fairnes and honesty and his deamenor are the reason my wife and I are the long time customers of Germain Lincoln. Respectivlr Eddie & Georgette Newins More
by Edward Newins
December 13, 2012
outstanding customer service very professional from time outstanding customer service very professional from time of purchase. great follow up would and have told others to visit and take advantage of Will outstanding customer service very professional from time of purchase. great follow up would and have told others to visit and take advantage of Will and Leslie More
by costaki23
Employees Worked With
Leslie Sass
September 25, 2011
Dave and the staff at Germain were so nice to deal with. Dave and the staff at Germain were so nice to deal with. We were very happy with the trade in amount and everyone was very friendly. Dave did a grea Dave and the staff at Germain were so nice to deal with. We were very happy with the trade in amount and everyone was very friendly. Dave did a great job in showing us all the features of the car. More
by costanjo
Employees Worked With
Dave Kern
March 09, 2011
Just bought our third car from Bonnie at Germain Lincoln, this dealership has done all maintenance on three of the four Lincoln LS's we own or have owned. Joey service maintenance technicain along with Bob this dealership has done all maintenance on three of the four Lincoln LS's we own or have owned. Joey service maintenance technicain along with Bob in service are great. Will continue to purchase from Germain and have sent four of my neighbors to Germain and now all are purchasing from Germain. This is a great dealership with can-do professionals. More
by dmadish
Employees Worked With
Bonnie Cooper
March 02, 2011
I delt specifically with John Shepard. He exceeded my requirements and expectations. All questions were answered and all requests were handled. He made the purchase of my 2011 MKX easy and somewhat enjoy requirements and expectations. All questions were answered and all requests were handled. He made the purchase of my 2011 MKX easy and somewhat enjoyable. He committed to assist me for as long as I needed follow-up help. I would recommend him to any potential purchaser. More
by Leogpa
Employees Worked With
John Shepard
