Germain Lincoln

Germain picked up my car for an oil change, Henry called and said the oil change would be $270, on their web site it’s $145. I said I would ask my husband if he wanted it done, he was Ill and I was taking c and said the oil change would be $270, on their web site it’s $145. I said I would ask my husband if he wanted it done, he was Ill and I was taking care of the car so we could return to mi for medical care, and that I would call back within an hour, I called back and Henry said the work was already done and the car couldn’t be returned until it was paid for. We needed the car so I put the total, of $306, for an oil change, on our visa. Lincoln motor co complaint dept said they don’t deal with dealership disputes, but they did call Germain 3 times and asked Germain to call me.Germain did call and offered me a free oil change next year, i said we were unable to return next year, he said he would call back but didn’t. I disputed the charge with Bank of America, they said they could only deal with quality of work. Roxanne Murphy More

Yanni was very helpful. I would thoroughly recommend him as someone to buy a car from and look forward to going back in the future I would thoroughly recommend him as someone to buy a car from and look forward to going back in the future More

Salesman was friendly knowledgeable and responsive There was no pressure and I felt comfortable he followed up with a telephone call and I thought that was very professional was no pressure and I felt comfortable he followed up with a telephone call and I thought that was very professional More

Absolutely the worst service I have received. Almost impossible to schedule service . Something as simple as an oil change took four phone calls to schedule. Almost impossible to schedule service . Something as simple as an oil change took four phone calls to schedule. More

Brand New Lincoln Black Label. Dealership has had the car 3 times as the car dies after 3 days of no use. I told them I would pick it up today - it its not washed and the car not running. Useless staff car 3 times as the car dies after 3 days of no use. I told them I would pick it up today - it its not washed and the car not running. Useless staff. I am annoyed at the dealership and FORD. They cant figure out what is wrong with the car and they just tell you a BS story every time. USELESS and they don't CARE. The car has a problem it does not work. One of the staff members said "well you cant keep the key in the car". Right and the key wasn't in the car as it say in their parking lot for 3 days !!!!! No CLUE More

Cheryl Rehkopf - Service consultant. She was Professional and courteous. A true asset to Germain Lincoln. I will return to Germain for all my service needs. and courteous. A true asset to Germain Lincoln. I will return to Germain for all my service needs. More

germain service dept. i had an appointment for service and talk to Cheryl Rehkop the service rep,she took my car to the service dept and i had my car back in one hour, Ch i had an appointment for service and talk to Cheryl Rehkop the service rep,she took my car to the service dept and i had my car back in one hour, Cheryl is very personable and knows Lincoln products very well thank you Cheryl More

top shelf Dealer Mark Hill is my service adviser and is a super person and a super adviser,he takes car of my car like it was his own Thank you mark Mark Hill is my service adviser and is a super person and a super adviser,he takes car of my car like it was his own Thank you mark More

Our sales person Mumtaz Jamal Was very attentive and straightforward, and presented as A true professional. A credit to your Dealership and the Lincoln name straightforward, and presented as A true professional. A credit to your Dealership and the Lincoln name More

An exceptional dealer with an outstanding staff. We purchased our Lincoln in 2016 from Germain Lincoln in Naples, FL. Our experience with Germain has been excellent. Cheryl Rehkopf, service person, We purchased our Lincoln in 2016 from Germain Lincoln in Naples, FL. Our experience with Germain has been excellent. Cheryl Rehkopf, service person, is very knowledge, seeing that our Lincoln is well taken care of. We had a few minor problems on our Lincoln, which Cheryl explained in detail and had the problems corrected. You are treated as if you are the only person having a car serviced. I highly recommend the dearlership. Thank you Germain Lincoln and Cheryl Rehkopf More