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Germain Lexus of Naples

Naples, FL

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Reviews
Vehicles
4.9
2,409 Reviews
Call Dealership (239) 592-5533
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13491 N. Tamiami Trail

Naples, FL

34110

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Showing 1,487 service reviews

December 19, 2025

They are very friendly and listen to any concerns that may arise during service visits. More

by Sunnymccown
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Danny Rusinik
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December 12, 2025

Adria Levy was above and beyond excellence in working with my service problem. It’s so nice to know there are caring and thoughtful customer support people like her out there. Great job and thank you. More

by Tkr500
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Germain Lexus Sales Department
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Dec 13, 2025 -

Germain Lexus of Naples responded

It’s fantastic to hear that Adria handled your service issue with such attentiveness and professionalism. Outstanding customer care is something we value deeply, and we’re grateful for your recognition of her efforts. Warmest Regards, Don Nelson - General Manager

December 12, 2025

Germain service is consistently good thanks to my service advisor, Jackson Kirby. Appreciate the technician Jesus Mendoza who provided a video of my car inspection. More

by FrancisX11
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jesus Mendoza, Jackson Kirby
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Dec 12, 2025 -

Germain Lexus of Naples responded

Francis, Jackson works hard to make every visit smooth and consistent, and Jesus’s inspection videos are a great way to keep customers informed. Thank you for recognizing both of them, we’re grateful for your continued trust! Warmest Regards, Don Nelson - General Manager

December 11, 2025

Lee Glesmer is very nice and helpful. He is always courteous and explains what to expect. More

by bcook0648
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Germain Lexus Sales Department
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Dec 12, 2025 -

Germain Lexus of Naples responded

We’re delighted to hear that Lee is consistently courteous, helpful, and clear in explaining what to expect. We appreciate your kind words and your trust in our team. Warmest Regards, Don Nelson - General Manager

December 10, 2025

Germain Lexus Service is outstanding and the people who are helping us receive the very best care possible! More

by awilliams84
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adria Levy
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Dec 11, 2025 -

Germain Lexus of Naples responded

AWilliams, We're really glad our team at Germain Lexus has been taking such great care of you. Knowing that you feel you're receiving the very best service possible means a lot to us. We appreciate your trust, and we're here for you whenever you need us! Warmest Regards, Don Nelson - General Manager

December 08, 2025

As usual Lexus is The Gold Standard for service! Mr Joiner is always professional, very genuine and kind. More

by javcarms
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mr Joiner
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Dec 11, 2025 -

Germain Lexus of Naples responded

We're pleased to hear that Mr. Joiner consistently delivers the professional, genuine care that reflects our standards. His dedication to treating every customer with kindness and respect is something we value greatly. We appreciate your loyalty and look forward to serving you for years to come. Warmest Regards, Don Nelson - General Manager

December 05, 2025

Great service, Alex Depew was as efficient and helpful as always. Made the whole visit stress free. More

by Barry
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alexander Depew
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Dec 06, 2025 -

Germain Lexus of Naples responded

Barry, We're thrilled that Alex Depew continues to deliver such efficient and helpful service for you. Making your visits stress-free is exactly what we aim for, and we're so glad he's consistently taking great care of you. We appreciate your business and hope to see you again soon! Warmest Regards, Don Nelson - General Manager

December 02, 2025

Jackson Kirby is a very knowledgeable, friendly and efficient service manager for Germain Lexus. He makes every visit smooth. More

by swkatz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jackson Kirby
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Dec 03, 2025 -

Germain Lexus of Naples responded

Thank you for sharing your experience with Germain Lexus. We’re delighted to know Jackson Kirby’s knowledge, friendliness, and efficiency make every visit smooth. Your recognition of his dedication means a great deal to our team. Best Regards, Don Nelson - General Manager

November 30, 2025

Leland Glesmer is my Service Adviser since purchasing my Lexus. He has done a very good job in reviewing services and getting scheduled. Also, he offered advise on next scheduling based on my intended milea More

by kairosgp
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Leland Glesmer, Eddie Vasco
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Dec 02, 2025 -

Germain Lexus of Naples responded

Leland will be delighted to know his attentive service and helpful advice made such a difference. We appreciate your thoughtful suggestion about adding sustainable snacks and are glad the coffee machine was a welcome touch. Best Regards, Don Nelson - General Manager

November 25, 2025

Brought my 2023 Lexus IS 350 F Sport for service yesterday. Since my Lexus had such low mileage, the service agent suggested that I consider replacing the various fluids. All told, service was not o More

by Ray
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Fielding
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Nov 26, 2025 -

Germain Lexus of Naples responded

Ray, We’re so happy to hear your visit was smooth and that our service agent kept you informed with excellent care. We look forward to helping you keep your Lexus running perfectly. Best Regards, Don Nelson - General Manager

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