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Germain Lexus of Naples

Naples, FL

4.9
2,363 Reviews

13491 N. Tamiami Trail

Naples, FL

34110

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Showing 2,363 reviews

September 22, 2025

Jackson Kirby is an excellent service manager. He is very attentive and so good at keeping the customer informed of the work in progress. More

by kdorken
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jackson Kirby
Sep 23, 2025 -

Germain Lexus of Naples responded

Thanks for your positive feedback on the service and support provided to you by Jackson! He's the consummate advocate for our clients and we're pleased to know how satisfied you were with this experience. See you next time! Regards, Don Nelson - General Manager

September 19, 2025

Scott Joiner was very courteous and prompt. His phone call and explanation of services excellent. More

by tjs30th
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Joiner
Sep 19, 2025 -

Germain Lexus of Naples responded

Thank you for your trust in our service team! We're happy Scott provided you with an engaging and informative visit. Please don't hesitate to give us a call the next time we may assist you. It's always our pleasure! Regards, Don Nelson - General Manager

September 19, 2025

I had an outstanding service day at Lexus of Germain in North Naples. This is the best service I have ever had at any other dealership in my 40 years of driving. Jackson Kirby was understanding to what I More

by kiss123ds
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jackson Kirby
Sep 19, 2025 -

Germain Lexus of Naples responded

Dennis, we're delighted Jackson has proven to be your RX 350's ultimate service advisor and advocate. Thank you for taking time out of your day to recommend his assistance. We hope to be of service to you for many more years. Regards, Don Nelson - General Manager

September 18, 2025

Scott joiner was excellent and exemplified Lexus service I Owen many Lexus’s and love your service More

by Pauldavies1801
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott joiner
Sep 19, 2025 -

Germain Lexus of Naples responded

Thank you for your kind review, Paul! We truly appreciate your continued business, and we're glad Scott has always taken such great care of you and your Lexus vehicles. Thank you for making Germain Lexus your #1 choice for service. Regards, Don Nelson - General Manager

September 18, 2025

Everyone at the dealership was professional and gave us first class service. The whole process was easy and precise. We want to recognize Jason the GSM Ana in Finance dept and Marcelo and Paul in sales who More

by Jersey Guy
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jason-GSM Marcelo -Sales. Ana- Finance, Germain Lexus Sales Department, Paul Berggren
Sep 19, 2025 -

Germain Lexus of Naples responded

Thanks, Jersey Guy! We're so happy you enjoyed a pleasant transaction with Jason, Ana, Marcelo, and Paul. They are all integral parts of the amazing team we have at Germain Lexus and we appreciate your thoughtful feedback. We wish you all the best in your upcoming travels! Regards, Don Nelson - General Manager

September 18, 2025

John Mccloskey provided excellent service. Adam Murphy was knowledgable of the 2026 TX 350. Joe Pencer (sp?) and Michelle Linglet also worked tirelessly to assist in our purchase. I am conf More

by Bran-Shir
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
John McCloskey, Germain Lexus Sales Department
Sep 19, 2025 -

Germain Lexus of Naples responded

Thank you for your thoughtful feedback, Bran-Shir! We're pleased you continue to receive the best care and guidance from John, Joe, Michelle, Adam, and the rest of our team at Germain Lexus. Please don't hesitate to get in touch when we can assist you again. Regards, Don Nelson - General Manager

September 17, 2025

Skye Carter provided me with excellent, prompt, and professional service. She kept me abreast of what was happening with my Lexus and deluvered my car promptly. More

by Masmurs
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Skye Carter
Sep 17, 2025 -

Germain Lexus of Naples responded

Thanks for your positive feedback on the service and support provided to you by Skye! She's the consummate advocate for our clients and we're pleased to know how satisfied you were with this experience. See you next time! Regards, Don Nelson - General Manager

September 17, 2025

Had a fantastic experience with Marcelo at Germain Lexus of Naples. He listened to what I was looking for, worked hard to get me where I wanted to be, and stayed calm, cool, and low pressure the entire time More

by Bcar16
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Marcelo, Melissa , Eddie Vasco
Sep 18, 2025 -

Germain Lexus of Naples responded

Nothing means more to us than your satisfaction, so thank you for your awesome review of Marcelo and Michelle! We're pleased they did everything they could to make sure your transaction was flawless. Congratulations! Best wishes for amazing travels in your new Lexus! Regards, Don Nelson - General Manager

September 15, 2025

I have been dealing with Germain Lexus since I moved to Naples in 2010. The service is excellent. Jackson Kirby is my service representative. More

by millercj55
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Paul Berggren, Jackson Kirby
Sep 17, 2025 -

Germain Lexus of Naples responded

We're delighted Jackson has proven to be your vehicle's ultimate service advisor and advocate. Thank you for taking time out of your day to recommend his assistance. Safe travels until we see you at your next appointment! Regards, Don Nelson - General Manager

September 15, 2025

I had a great experience with Lexus of Naples ( Germain ) Tim Bastyr was outstanding.... Honest, Fair, knowledgeable and helpful. When I decide to buy another Lexus, I will only see Tim. More

by kiss123ds
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tim Bastyr, Germain Lexus Sales Department, Jackson Kirby
Sep 17, 2025 -

Germain Lexus of Naples responded

Your fantastic review says a lot about Timm and we think he totally deserves it. He's a gem. Thank you for your thoughtful feedback on this experience. We wish you many happy travels in your new pre-owned Lexus, from all of us at Germain Lexus! Regards, Don Nelson - General Manager